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Audi Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.7
1,457 Reviews
Call Dealership (817) 354-2834
View Awards

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,457 reviews

May 26, 2026

The Audi dealership in Grapevine has truly moved toward the customer. And I appreciate Audi for that. More

by Paglu49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Moran.
Report | Print
May 22, 2026

While there will always be minor issues when buying a new car, Anthony and JT at Audi Grapvine’s service dept have always gone above and beyond to make sure we are taken care of and to minimize the inconveni More

by greg.jeffries
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony and JT
Report | Print
May 23, 2026 -

Audi Grapevine responded

Hi, thank you for your kind review; we are happy to pass your comments to Anthony and JT here at Audi Grapevine! We are always more than happy to assist you if anything else comes up. Take care!

May 22, 2026

Worst car by experience ever! Terrible customer service. They don’t stand behind the three day trade that they advertise. We traded in our car and got a very low value and then wh More

by deboraha555
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
The General Manager, Pedro didn’t offer me a very good trade in, nor Justin, the service Manager when they misdiagnosed my old car a 2019 Audi and replaced a shirt block that did not need to be replaced then came back back and said neded $10k repairs
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May 23, 2026 -

Audi Grapevine responded

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations, especially regarding our 3-day exchange policy and the trade-in process. We understand how frustrating this situation must have felt. We also appreciate you recognizing Sean in financing and Keith in service for their efforts to assist you. We will be sure to share your kind words with them. Your comments about communication, inventory options, and the overall experience are important to us, and we will review them with our team to improve how we serve our customers moving forward. If you would be willing, we would appreciate the opportunity to speak with you directly and learn more about your experience so we can address your concerns properly. Justin Guo General Sales Manager - Audi Grapevine (817) 553-2206

May 23, 2026 -

deboraha555 responded

Please have Justin call me if he would like to discuss.

May 20, 2026

Car wasn’t cleaned Somebody left a half full water bottle when they gave the car to me The air pressure was off so nobody bothered to record that I never received a call on when the car will be rea More

by ravi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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May 23, 2026 -

Audi Grapevine responded

Thank you for bringing this to our attention. We sincerely apologize for the condition your vehicle was returned in and for the lack of communication throughout your visit. Leaving personal items in the vehicle, not addressing the tire pressure, and failing to keep you updated on the status of your car are not the level of service we strive to provide. Your feedback is important, and we will be addressing these concerns with our team to ensure better attention to detail and communication moving forward. We would appreciate the opportunity to speak with you directly and work toward making this right. Please contact me at your convenience I can be reached at 817- 553-2202. Thank you, Tom Kruzel Service Director | Audi Grapevine 817-553-2202 tkruzel@group1auto.com

May 19, 2026

Great customer service hands down. I just wish I would have been able to get a loaner car More

by Triciaallen50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
Report | Print
May 22, 2026 -

Audi Grapevine responded

Hi, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 11, 2026

Low pressure sales, knowledgeable staff, great service, and a high respect for my time with quick, efficient process from test drive to drive off. . More

by kfam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peta
Report | Print
May 14, 2026 -

Audi Grapevine responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 08, 2026

Anthony Butler is great! He’s quick to respond and thinks ahead. My husband and I always go to him for all of our service needs. More

by kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Butler
Report | Print
May 14, 2026 -

Audi Grapevine responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

May 08, 2026

The service department at Audi Grapevine always meets or exceeds our expectations! Ethan and all the staff are polite, professional, and thorough. More

by jpcjr2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Moran
Report | Print
May 14, 2026 -

Audi Grapevine responded

Hello, we're happy to hear you had such a positive experience with Ethan and our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 07, 2026

Not happy with dealership at all. Drove over 300 miles for a car they had. They tried to sell me work tires that looked all chewed up and asked me drive it back that way. That was on More

by lara.kaycie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin and Audrey Millhorn
Report | Print
May 14, 2026 -

Audi Grapevine responded

Thank you for sharing your experience. We sincerely apologize for the frustration and concern this situation caused. Safety and vehicle quality are extremely important to us, and we understand why the condition of the tires and the maintenance alert left you disappointed. The Lexus had recently been traded in, and we had already ordered a new set of tires for the vehicle prior to your purchase. Unfortunately, the tires had not yet arrived or been installed before you needed to head back home. Because the existing tires still passed inspection standards, we offered the option of having the tires replaced in your hometown and reimbursing you for the cost so you would not have to make another trip back. However, after understanding that you were not comfortable with that option, our team worked quickly to locate tires from the Lexus dealership across the street so we could have them installed before you left town. Regarding the oil maintenance alert, we do perform oil changes on all of our pre-owned vehicles as part of our reconditioning process. It appears the maintenance reminder light may not have been reset properly during service, and we apologize for that oversight. We also apologize for any lack of follow-up communication after your purchase. Your feedback has been shared with our team because we always want to improve both our communication and our customers’ experience. We appreciate your business and the opportunity to address your concerns. Please feel free to contact us directly so we can assist further and ensure everything is taken care of properly. Justin Guo General Sales Manager (817) 553-2206

May 07, 2026

Great service a support from the Service Center. They were very communicative. And they provided a loaner vehicle. More

by Kyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill, Ethan, Anthony
Report | Print
May 14, 2026 -

Audi Grapevine responded

Hi Kyle, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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