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Audi Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.7
1,420 Reviews
Call Dealership (817) 354-2834
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1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,420 reviews

April 01, 2026

Amazing service! As soon as you walk in you are acknowledged. Felix is an amazing service representative, would definitely ask for him next time. More

by vacosta7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix
Report | Print
April 01, 2026

Jesus was very professional and they fixed my car without any problems under warranty factory recall I will return again thank you for your service More

by Festershines1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus service department
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March 26, 2026

I made the appointment, was received very quickly and the service was done on the time they planned More

by cosme_martinez98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All persons that helped me kept me informed properly
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Mar 28, 2026 -

Audi Grapevine responded

Hi, thank you for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our prompt service. Customer satisfaction is our top priority, and we look forward to serving you again.

March 25, 2026

Service writer got me scheduled at a convenient time for me. Didn't try to sell me services I didn't need. I spent some time with a sales rep while I was waiting, test driving another vehicle, which made More

by jwtipton5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Butler, Aspen
Report | Print
Mar 28, 2026 -

Audi Grapevine responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 24, 2026

The dealership is clean and professional. My service rep was or rather is amazing. He communicated well. More

by Craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Butler
Report | Print
Mar 27, 2026 -

Audi Grapevine responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 20, 2026

Very good and helpful got everything that need to be done to my car wit in budget More

by Cphilavong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix
Report | Print
Mar 24, 2026 -

Audi Grapevine responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 20, 2026

My experience was great. I got good advice on the phone, was able to drop the car off quickly, they sent a great video summary and took care of everything smoothly and effici More

by Tmck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene
Report | Print
Mar 24, 2026 -

Audi Grapevine responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 18, 2026

Sales and service were extremely helpful. Keith and Heather in service were very informative and had my car in and out within a day. More

by rlmorrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith, Heather
Report | Print
Mar 20, 2026 -

Audi Grapevine responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 17, 2026

My battery replacement took 3 1/2 hours! Unacceptable. Not recommended. Will not do business with again. More

by ChrisHuffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names
Report | Print
Mar 19, 2026 -

Audi Grapevine responded

I want to personally apologize for the experience you had during your visit to our dealership yesterday. Waiting over three hours for a battery replacement is absolutely not the level of service we strive to provide, and I completely understand your frustration. After looking into what happened, it appears there was an internal miscommunication that caused a significant delay in getting your vehicle into the shop. While this is not an excuse, I do want to be transparent that the service advisor you worked with is new to our team, and an error in how the repair order was marked prevented our technicians from knowing you were waiting. Unfortunately, this resulted in your vehicle not being dispatched as quickly as it should have been. We take full responsibility for this oversight and are addressing it internally to ensure it does not happen again. I would truly appreciate the opportunity to speak with you directly to further apologize and hear more about your experience. Additionally, I would like to offer you a service credit as a gesture of goodwill to help make up for the inconvenience and your lost time. Please feel free to contact me at your convenience at 817-553-2202 or let me know a good time to reach you. Thank you for bringing this to our attention, and again, I sincerely apologize for the inconvenience. Kind regards, Tom Kruzel Service Director | Audi Grapevine 817-553-2202 tkruzel@group1auto.com

March 14, 2026

Great service and super fast. Felix was awesome. He made sure I understood everything about my car. More

by alaniawillis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix
Report | Print
Mar 15, 2026 -

Audi Grapevine responded

Hi, thank you for your kind review; we are happy to pass along your comments to Felix here at Audi Grapevine! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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