Audi Grapevine

Kenny and Zhiyang were fantastic to work with from the initial call to the final sale Kenny Nguyen and Zhiyang Chen went the extra mile on every concern, even in areas they didn’t have to. They were more initial call to the final sale Kenny Nguyen and Zhiyang Chen went the extra mile on every concern, even in areas they didn’t have to. They were more concerned with a happy customer than doing the minimum. More

New Audi My husband and I visited Grapevine Audi to test drive and see if we had any interest in purchasing an Audi but after working with Felicia and Alex we My husband and I visited Grapevine Audi to test drive and see if we had any interest in purchasing an Audi but after working with Felicia and Alex we decided we wanted to buy from them. Thank you for the pleasant experience and I would definitely buy another car from Grapevine Audi. More

Great experience Fast and efficient and a great waiting area with food and drinks. Loved the coffee machine and the chick fila breakfast sandwiches. The entire place Fast and efficient and a great waiting area with food and drinks. Loved the coffee machine and the chick fila breakfast sandwiches. The entire place was friendly to all the customers. More

Clean, quick and courteous I brought my car in for minor service and a wash. It took less than an hour for both, and I enjoyed a couple of cups of coffee and a muffin while I w I brought my car in for minor service and a wash. It took less than an hour for both, and I enjoyed a couple of cups of coffee and a muffin while I waited. It was great. More

Service while I waited. Routine oil change and tire rotation. Christian very helpful and had the car back in only two hours on a very busy day. Thanks for the great lounge a Routine oil change and tire rotation. Christian very helpful and had the car back in only two hours on a very busy day. Thanks for the great lounge and coffee. More

Joel is Awesome!!! Joel has been my service rep since day one at Audi of Grapevine. His level of service and expertise has been exemplary. My Q7 TDI has stayed I like ne Joel has been my service rep since day one at Audi of Grapevine. His level of service and expertise has been exemplary. My Q7 TDI has stayed I like new condition because of Joel. More

Business as usual Came in for a routine service and the staff was very courteous with my questions since it was my first time. They also were kind enough to bring the Came in for a routine service and the staff was very courteous with my questions since it was my first time. They also were kind enough to bring the car back after I realized I left something in it. The shuttle service they provided to get me back to work was exceptional and very convenient. Finally, being able to communicate directly with staff (both email and phone) about the service work provided was extremely helpful since it was still a normal work day for me. More

Two ruined tires I was unfortunate enough to hit a bad pothole and had to have two new tires. I had a lot of cooperation all around at the dealership - starting with I was unfortunate enough to hit a bad pothole and had to have two new tires. I had a lot of cooperation all around at the dealership - starting with the fact that I showed up at 8:45pm with the car on a flat bed truck. When I contacted my service manager Joel, at 7am, he was already on it and ordered new tires and had the car ready to go at 3pm. Not only my tires were taken care of but all the related tests and checks were done, such as tire rotation, alignment, calibration of the cameras, checking of suspension, etc., together with my first maintenance check and taking care of a recall issue. Incredibly great job! I have worked with this dealership since 2010 and they were and are outstanding. More

Very First Class Dealership: professional and friendly. Just overall comfortable and relaxing while waiting for completion of service. First Class all the way.On time completion and back home without missin Just overall comfortable and relaxing while waiting for completion of service. First Class all the way.On time completion and back home without missing a beat. More

Appointment for recall on car part I worked with Cristian Ortega and was seen at 8 am on 9/21/19 and was given a time of 1 1/2 to 2 hours for the recall work. I arrived at 8:10 and wor I worked with Cristian Ortega and was seen at 8 am on 9/21/19 and was given a time of 1 1/2 to 2 hours for the recall work. I arrived at 8:10 and work was done within the time given. I appreciate the explanation of work performed and Cristian's follow-up on a service I'm interested in (retint back window due to tint already peeling off). More