Audi Grapevine

Thank you Joel for excellent service in the service dept. It is greatly appreciated.He always gave great service.Very prompt,professional and gives all details- He made sure Porsche It is greatly appreciated.He always gave great service.Very prompt,professional and gives all details- He made sure Porsche More

Just completed the purchase of a 2019 CPO Audi A6. I live in NY and communicated with My sales rep Syed Rahman via text and phone. He is the consummate professional and was extremely responsive to each text in NY and communicated with My sales rep Syed Rahman via text and phone. He is the consummate professional and was extremely responsive to each text and call. Buying a car remotely from halfway across the country during COVID-19 COULD have been a disaster of an experience. It was anything but as Syed was nothing short of fantastic each step of the way. In fact, he just texted me to let me know the car was just picked up for delivery to NY. I opted to use my own delivery service, yet he texted me anyway. TEN GOLD STARS! 🌟🌟🌟 He clearly takes his job providing exceptional customer service very seriously. It was also good working with Shawn in finance— no high pressure nonsense, just info on my various choices which he explained and answered my questions about. Will update this review once I actually receive the car, but my experience to now with Syed and the team at Audi Grapevine has been terrific. More

Q3 Purchase I thought the sales team was really good to work with - after we settled I was happy with the deal and the transparency of the terms. I thought the sales team was really good to work with - after we settled I was happy with the deal and the transparency of the terms. More

AUDI GRAPEVINE HAS A STELLAR TEAM! I had leased a new Q3 from Audi Grapevine when they'd first opened the dealership in 2017. Robert Jean was my salesperson. He made me feel important I had leased a new Q3 from Audi Grapevine when they'd first opened the dealership in 2017. Robert Jean was my salesperson. He made me feel important (as a person...not just the means to a sale!) Everyone I had worked with that during first transaction was so courteous and helpful--management, finance, service, new-car technology orientation, etc. Long story short...OF COURSE, I went back to see Robert and the Audi Grapevine team at the end of my lease! And, they did not disappoint! So, not only did I lease a new Q3, my son purchased the one I had been driving for the past three years! *PS "Aspen" (the delightful, tech specialist who helped me this time) was wonderfully patient with me and my "Roll-a-Dex mentality! More

Technical support is great Had an issue w/Q5 and the SOS system recently and service resolved that same day. Great Technician who took the time to answer a few other questions I Had an issue w/Q5 and the SOS system recently and service resolved that same day. Great Technician who took the time to answer a few other questions I had regarding the vehicle and some of my intended uses for it. More

Amazing customer service every time!! I highly recommend Audi of Grapevine and the place is spotless!! Check them out, you won’t be disappointed!! Ann Audi of Grapevine and the place is spotless!! Check them out, you won’t be disappointed!! Ann More

Excellent Communication through Entire Process Made appt., was reminded of appt., came in and verified what was to be done. Communicated with me while I waited for vehicle and when complete, brough Made appt., was reminded of appt., came in and verified what was to be done. Communicated with me while I waited for vehicle and when complete, brought me a perfectly hand-washed vehicle. Nuff said! More

It was a pleasant visit exceptional customer service great professionalism and was kept up to date on a play by play with what was going on. great professionalism and was kept up to date on a play by play with what was going on. More

Outstanding Service Experience.....Yet Again! Saw the rotate & re-balance special via e-mail. Had a quiet afternoon at work (no con calls!), so decided to head over to Audi Grapevine to get that Saw the rotate & re-balance special via e-mail. Had a quiet afternoon at work (no con calls!), so decided to head over to Audi Grapevine to get that done, get a wash and see if I needed anything else. I was in and out in like ~90 minutes. Saved a few bucks with the special and was able to work efficiently while there. As always, Jared took great care of me. More

Appointment was at 7am and Eric was prompt and very courteous. The service went smoothly, all work was explained and checkout was quick and efficient. Great experience!! courteous. The service went smoothly, all work was explained and checkout was quick and efficient. Great experience!! More