Audi Grapevine

In the past, my husband and I have always done business with a different dealership and got what I thought was good customer service until compared to yours. When it came time to purchase a new vehicle I with a different dealership and got what I thought was good customer service until compared to yours. When it came time to purchase a new vehicle I proceeded to do some research and pick the “best” car for me. Audi was our first stop. Benjamin met us with a smile and was extremely patient when I asked the ton of questions that I had. And, didn’t even complain about my test driving the vehicle and again the barrage of questions. So, my husband was ready to purchase on the spot, but, I wanted to be sure so we went on to drive a few other vehicles. Benjamin was very understanding and even encouraged me to drive the others and said we would be back…. And he was right. So after being basically ignored at BMW and disappointed in the infinite vehicles, we headed back to purchase my favorite car I have ever owned. We were in a rush to get back to Abilene that evening for kid stuff and again Benjamin went completely out of his way. His customer service is exceptional but we were again surprised at every person at the dealership had such great customer service. We were always greeted and offered a drink. During the check out process we purchased the tinting option. And, there were a couple of dings on the car that you were going to touch up. This probably would normally such an ordeal but we are 150+ miles away. Benjamin kept in contact with me to schedule the tint and the paint touch up. We finally worked it out of when we could be there and scheduled it. Benjamin assured me we would have a loaner and could just spend our day in the metroplex. He asked us to have the vehicle at the dealership by 8:30 on Saturday morning. On Thursday he called me and asked if it would be a problem to have it there by 7:30 instead. We were not planning on coming until Saturday morning, but decided to come on down Friday night. I told Benjamin we would get it there Saturday morning. So, this is where I was blown away. Benjamin said, let me just come by the hotel and bring you a loaner on Friday night and take your vehicle so that we would not have to get up and around early. And, true to his word, he met us in downtown Fort Worth with a loaner. Now, I know he was already off work and should have been home with his family. But, not only did he bring us a car but also answered some questions that I had about operations of the car. When we picked up our car that afternoon he again asked if there was anything he could do or questions that we had. I expected good customer service when he was trying to sell me something, but, anticipated it to end there. Wow, was I wrong. You have made a lifetime customer of us. I just wanted you to know what exceptional customer service we received and that we think Benjamin is FANTASTIC! More

I have been an Audi owner for six years. I purchased my 2007 A4 from this dealership and my 2010 A4 from Audi of Plano. I was recently in the market for an upgrade, so I contacted DFW Audi. I asked the ve 2007 A4 from this dealership and my 2010 A4 from Audi of Plano. I was recently in the market for an upgrade, so I contacted DFW Audi. I asked the very nice receptionist to please give me a great salesman. Fortunately for me, Scott Bibb took my call. He answered all of my questions, gave me the best offer for my trade-in, and got me in a wonderful A4. He even did most of the purchase process over the phone since we live an hour away. Then the next evening, Scott met us halfway, and we signed all of the paperwork. No one has ever offered to do this for us! That was AMAZING customer service. This was definitely the BEST car buying experience my husband and I have ever had! Not only is my A4 amazing, but the actual purchasing process was flawless. It's never been that easy, and it was all because of Scott. I love my car, and Scott is our new Audi salesman for life. Thanks, Julie More

Scott was great. Completed the deal over the phone. Brought us the car in person to sign the final paperwork. Did everything remote to accommodate our schedule. That's service!! Brought us the car in person to sign the final paperwork. Did everything remote to accommodate our schedule. That's service!! More

Do NOT TRUST THESE PEOPLE WITH YOUR VEHICLE. I took my vehicle in for a repair and when I got my vehicle back the engine cover was missing, there were bolts missing from the engine and the ignition coil c vehicle in for a repair and when I got my vehicle back the engine cover was missing, there were bolts missing from the engine and the ignition coil caps were all cracked. They basically called me a liar and told me the car was brought in this way. If you take your car there, you better take before pictures! I wonder what else is missing that I can't see. More

After my car was hit by an inattentive driver, it was totaled by the insurance company and I found myself looking for a replacement. After scouring numerous websites, I located a car that met my require totaled by the insurance company and I found myself looking for a replacement. After scouring numerous websites, I located a car that met my requirements at DFW Audi. I was looking at a pre-owned car and its Carfax report indicated it had a previous damage that had been repaired. This was likely one reason the price was fairly reasonable. GOOD: The salesman was very helpful and spent time with me without making me feel pressured. They went beyond my request and had the hood repainted to address some stone chips (I just asked for it to be touched up). They also swapped out a front license plate bracket so it would match the car’s exterior finish. The dealership is also moving closer to my home, which should be helpful come service-time. NEEDS IMPROVEMENT: From the customer’s perspective, the whole “let me talk it over with my sales manager” always seems like a gimmick to keep you in the dealership longer. Even if that’s not true, the customer should be able to do the final negotiation with the sales manager (if indeed there is any actual negotiation going on). Cars and homes are the only purchases where it is extremely complicated. Yes, these are big-ticket items, but the whole process needs to be streamlined. Even thought the care was sold "As IS", there should have been some disclosure about what items/systems needed repairs. Immediately upon picking up the car, I noticed two faulty electrical switches . Not major, but annoying nonetheless. Another minor point was the car only came with a single electronic key - no spare or emergency key - requiring me to buy a replacement. Again, from the customer’s perspective, the finance manager experience seems to be an opportunity for upselling. Gone are the days of “undercoating”, only to be replaced by extended warranties, dent/ding repair, etc. Some of these are worth it if you are going to keep the car longer than usual, but others are add-ons that can be purchased at anytime. Since I was buying outright (no financing) and had no trade, the rest of the transaction was uncomplicated. BOTTOM-LINE: I give 4 stars across the board to DFW Audi for the purchase experience, although there is room for improvement. Five stars would be a phenomenal experience and I just don’t know any dealer (around here anyway) that would qualify for that. I’ve not yet gone through the service experience, but I expect it to be without incident. More

They worked with me and gave me a good price on my trade and I feel like a really good deal on the new A4. We had shopped Boardwalk as well and while they were very nice, DFW Audi just had a better deal. Th and I feel like a really good deal on the new A4. We had shopped Boardwalk as well and while they were very nice, DFW Audi just had a better deal. Thanks, I love my car!! More

In general auto dealerships do not like to do business with educated buyers as they make decisions with their head versus the emotional buyer who pay any price for what they want. They would rather you ju with educated buyers as they make decisions with their head versus the emotional buyer who pay any price for what they want. They would rather you just pay the price listed. I did a lot of research and even spoke with an auto broker friend of mine to determine fair value on a used vehicle dfw audi has had on their lot for many months. Additionally, I got help in determining what fair value was for my trade, a Lexus GS 450h. The dealership offered me $1k less than carmax for my trade, lol. Okay, not a deal breaker because these things are negotiated to find a middle where the deal is acceptable for both parties. I asked to see the invoice on the dealer's vehicle to determine an acceptable premium I was willing to pay. I was told no. So you see where this is going I am sure... They offer less than wholesale for your trade and expect retail value on theirs. Now is a good time to mention that the dealerships vehicle had a Carfax which showed it was bought at a wholesale auction and had been in a front end collision. The dealership acted surprised I was aware of that minor detail. I told them to keep the car, I obviously was not the right buyer. Bottom line is do your homework, no need to over pay for a car with the competition they are against from others in the industry. Avoid this dealership. Regards More

I bought a new A5 from DFW Audi and it was a perfect experience. Everyone treated us completely professional and kind. We have bought several new cars over the years and have never felt so comfortable f experience. Everyone treated us completely professional and kind. We have bought several new cars over the years and have never felt so comfortable from start to finish. If you are looking to buy a Audi, my wife and I definitely recommend this dealer. More

Angie was very proffesional and friendly. As a matter of fact, she is by far the best sales representative I have encountered, ever. She took the time to show me many different cars, in the freezing cold I fact, she is by far the best sales representative I have encountered, ever. She took the time to show me many different cars, in the freezing cold I might add. When I decide to buy another car, I will definitely come back to this dealership because of Angie. More

Outstanding dealership! Jeff Orth and his team were amazing to work with. After having a horrible experience with another Dallas area Audi dealership, I was able to get the car I wanted (A6 2.0L). Pr amazing to work with. After having a horrible experience with another Dallas area Audi dealership, I was able to get the car I wanted (A6 2.0L). Price was fair as was the trade-in value offered on my vehicle. Without reservation, this is THE Audi dealer in DFW to purchase your vehicle. More