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Audi Grapevine

Grapevine, TX

4.7
954 Reviews

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 954 reviews

April 09, 2024

I've had so many issues with my Q8. It has been to services multiple times. And the GM will not take a meeting with me to address and find a solution to the many issues. The service de More

by Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vernon, Joel, Julian, Chris, Chris, Anthony
Apr 11, 2024 -

Audi Grapevine responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 05, 2024

Condescending and rude. Incompetent. Unable to deliver quality service or communicate in a timely manner or as promised More

by Truly disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
Apr 06, 2024 -

Audi Grapevine responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 03, 2024

The entire buying process was easy! This was due in part to our great salesperson, Julian Gonzalez! He was professional, knowledgeable, helpful and not pushy at all!! He was a pleasure More

by Hpgillis
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julian Gonzalez
Apr 09, 2024 -

Audi Grapevine responded

It's fantastic to hear about your easy buying process at Audi Grapevine! We're delighted that Julian provided you with a professional, knowledgeable, and helpful experience without being pushy. Thank you for recognizing our dealership as first-class, from management to salespeople and the service department. We're here to ensure your satisfaction and make car-buying a pleasure. Enjoy your new ride!

April 02, 2024

Our salesman was great, he was very thorough. We bought two brand new cars and I was just surprised when they brought the cars to us that finger prints were on the sunroof and under floor mat the More

by stacygerlach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin
Apr 04, 2024 -

Audi Grapevine responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

March 31, 2024

Very professional dealership. Great customer service. Service advisor, Keith, was friendly. Service manager is a rockstar. I highly recommend them. More

by maher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith, Rene
Apr 05, 2024 -

Audi Grapevine responded

Thank you for your kind words for our staff, we appreciate it!

March 30, 2024

Courteous, professional and customer friendly service. Nice collection of Audi cars and SUVs. Very convenient location. More

by anand.kannabiran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Phan
Apr 04, 2024 -

Audi Grapevine responded

We are thrilled to hear that you had courteous and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 29, 2024

The staff at Audi Grapevine was very helpful. Anthony was friendly and took care of the appointment quickly. More

by frk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Apr 04, 2024 -

Audi Grapevine responded

It's fantastic to hear that you had a great experience and that Anthony provided friendly assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 28, 2024

Always helpful. Friendly and on time. And has a nice area with coffee to wsit More

by Vicki1457
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jevin
Mar 30, 2024 -

Audi Grapevine responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 24, 2024

Greeted with a hand shake and taught something about my vehicle and this is my 4th Audi. More

by YOLIE1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
March 23, 2024

My service was timely and efficient. I was in and out of the dealership quickly. The waiting area was clean and comfortable. More

by Frankjkern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene
Mar 27, 2024 -

Audi Grapevine responded

We are thrilled to hear that you had a timely and efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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