Audi Grapevine

I have been very happy with the high level of service I have received from this dealership’s service department. This most recent time I had a fender bender and was concerned about the battery on my electr have received from this dealership’s service department. This most recent time I had a fender bender and was concerned about the battery on my electric vehicle. They were able to get my battery evaluated the next morning. Kelvin and Chris were very helpful in getting it set up and Jonathan evaluated my vehicle. He is by far and away the best Audi technician I have worked with and is the reason I come from out of town to have my vehicle worked on here. He is very knowledgeable and explains everything clearly. The whole team really takes care of my vehicle and my parents’ Audi when they come too. They all give Audi a good name. More

Great service and better people…thank you Keith. Love getting my car washed. We couldn’t stay and wait for the car to be serviced, and even though I know they were busy someone graciously drove us h Love getting my car washed. We couldn’t stay and wait for the car to be serviced, and even though I know they were busy someone graciously drove us home and then brought us our car. That is wonderful customer service. Again, thanks Keith for doing that for us. I can buy a car anywhere, but service like at Grapevine Audi is what seals the deal for me. More

This dealership seems not to have enough loaner vehicles even for major repairs that require several days for completion. even for major repairs that require several days for completion. More

Great service. Nice communication, friendly and respectful. Business was handled appropriately! Thanks for the work, it’s much appreciated! Nice communication, friendly and respectful. Business was handled appropriately! Thanks for the work, it’s much appreciated! More

Always friendly, efficient to take care of car and to help us get transportation home since we have one car. help us get transportation home since we have one car. More

Amazing customer service and all around experience every time I visit. Quick service turnaround time. time I visit. Quick service turnaround time. More

This dealership has provided excellent service since I purchased my vehicle. Steven was very helpful and went over everything a out the car. purchased my vehicle. Steven was very helpful and went over everything a out the car. More

I was a walk-in yesterday—I had caught a nail in my tire and wanted to take care of it quickly. Keith Pitts got me checked-in and kept me informed during the entire process! He was also very helpful in expl and wanted to take care of it quickly. Keith Pitts got me checked-in and kept me informed during the entire process! He was also very helpful in explaining my “tire package” and then informed me of how I could have my car inspected now instead of having to wait until sometime in September—No one has ever done that! I also had a visit with my sales person, Shaun Wangen. He actually had heard I was in the building, came by and checked-in with me regarding my lease renewal options. He briefly went over the option plans, highlighting different scenarios I could consider related to my situation—with no pressure!! Riley had also been a person who has been helpful staying in touch with follow-up texts/emails letting me know of upcoming deals. In all, I was well taken care of yesterday! More

Professional reps with gods follow up on repair needs. Timely repairs on time and completed on time Timely repairs on time and completed on time More

David is awesome and always goes above and beyond to serve our needs. Work was done on time. serve our needs. Work was done on time. More