Audi Grapevine

Audi Grapevine responded

Jim, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! Please don't hesitate to reach out if there's anything additional we can do for you.

Audi Grapevine responded

Thank you for taking the time to share your feedback. We're sorry to hear that you remain disappointed with your experience. Although your vehicle was no longer covered by the factory warranty, our team worked directly with Audi on your behalf and was able to secure goodwill assistance that covered 80% of the repair cost. We felt this was a significant effort to help reduce your out-of-pocket expense. We also recognize there was confusion regarding the final invoice, and we regret the frustration that caused. We appreciate your feedback and will continue working to improve our communication throughout the service process. We value every customer and hope you'll consider giving Audi Grapevine another opportunity in the future. We'd welcome the chance to earn back your confidence and provide the level of service we're committed to delivering. Tom Kruzel Service Director | Audi Grapevine 817-553-2202 tkruzel@group1auto.com

Tkflx responded

UPDATED REVIEW Thank you for the reply, but I don't think this fully addresses the issue, so let me lay out the full picture. This is not the first time I've brought this Q7 in for an AC problem. I first reported an AC issue in late 2024, while the vehicle was still clearly under factory warranty, and had to leave the car overnight for diagnostics and repair at that time. If the issue had been properly diagnosed and resolved then, there's no reason it should have resurfaced. It's a significant coincidence that the AC failed again less than five months after the 4-year warranty expired. I also specifically asked your advisor, JT, whether AC leaks are common in the Q7, especially on a vehicle with under 36,000 miles, and he told me no, it is not. So to be clear about what I actually experienced: I paid out of pocket for a repair that, in my view, shouldn't have been necessary at all if the original 2024 visit had properly resolved the problem. I was also charged for windshield breakage that occurred entirely under your technician's control during the repair — not mine. Bill told me he'd done three similar repairs the week prior with no windshield issues, and mine happened to be the one that broke. That cost was passed on to me regardless. While I was out of the country, I received repeated calls and voicemails, followed by a threat to repossess a vehicle that is fully paid off, with title in my possession, over what you're calling a "system billing error" — one that was never itemized or explained in writing until i asked. The 80% goodwill coverage from Audi is appreciated, but it doesn't offset the pattern here: a possible missed diagnosis under warranty, being billed for damage outside my control, and then being threatened with an unlawful repossession over your own internal error. I won't be returning to Audi Grapevine for service. This response is my final word on the broader experience.

Audi Grapevine responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Audi Grapevine responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

Audi Grapevine responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

Audi Grapevine responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Audi Grapevine responded

Hello, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Audi Grapevine responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Audi Grapevine responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

Audi Grapevine responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!