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Audi Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.7
1,263 Reviews
Call Dealership (817) 354-2834
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1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,263 reviews

January 30, 2024

Audi of Grapevine Has A Top of the Line Service I Have 3 car That I get serviced there and always Great Service More

by tgarcia41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Dailey
Report | Print
Jan 31, 2024 -

Audi Grapevine responded

Thank you for sharing your positive experience with Audi of Grapevine's top-notch service! It's fantastic to hear that you consistently receive great service for all three of your cars. We appreciate your loyalty, and we look forward to continuing to provide you with excellent service!

January 22, 2024

they guided me along the process of the whole service! Good service, right on time More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Jan 25, 2024 -

Audi Grapevine responded

Thank you for the kind words Rick! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 19, 2024

Great people, great service and the detailed worked that's performed and explained is beyond reproach! More

by elsabiopr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Dealy.
Report | Print
Jan 23, 2024 -

Audi Grapevine responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 17, 2024

Audi Grapevine offers excellent service, followed by prompt follow up. They have taken care of my car to my satisfaction. More

by Kumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew (Assistant Service Manager)
Report | Print
Jan 18, 2024 -

Audi Grapevine responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 14, 2024

Made an appointment with Grapevine Audi for my Q5. Was met promptly at appointment time by my service representative. The whole experience was very very professional. My car was ready. The next day I More

by vblue10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Jan 17, 2024 -

Audi Grapevine responded

It's great to hear that you had a positive and professional experience at Audi Grapevine during your service appointment for your Q5. Being met promptly by your service representative and receiving updates throughout the process contribute to a smooth and well-managed service experience. We appreciate your business. We are excited to help you in the future.

January 11, 2024

Great experience from start to finish. Our salesperson, Alex Johnson was very responsive and provided excellent service. Several members of management stopped by to introduce themselves an More

by RMB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Johnson
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Jan 13, 2024 -

Audi Grapevine responded

Congratulations on your new vehicle! We are thrilled that Alex provided you with an excellent sales experience. Our ultimate goal is your satisfaction! We are excited to help you in the future.

January 10, 2024

The were very professional, listened to your needs. I didn’t feel pressured to buy or rushed into making a decision. More

by Audi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun Wangen
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Jan 11, 2024 -

Audi Grapevine responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 09, 2024

Anthony is top notch. Took great care of my vehicle and kept me informed all through the process. More

by Horns96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Jan 10, 2024 -

Audi Grapevine responded

It's fantastic to hear that you had a great experience and that Anthony provided top-notch assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 06, 2024

Customer service is pathetic. I am planing to change my service provider shortly. Thank you! More

by Sachin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry
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Jan 09, 2024 -

Audi Grapevine responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 29, 2024 -

Audi Grapevine responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Pedro Palenzuela General Manager ppalenzuela@audigrapevine.com

January 04, 2024

Mark Dailey was great and very professional in servicing our 2018 Audi Q7. We’ll be back. More

by Matt_kinder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Dailey
Report | Print
Jan 06, 2024 -

Audi Grapevine responded

It's fantastic to hear that you had a great experience and that Mark provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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