Audi Grapevine

Oil service was done and didn’t take too long. Great job on the complementary wash. Really liked the post work video. Great job on the complementary wash. Really liked the post work video. More

Robert Jean is a fantasticly knowledgeable and courteous sales associate. His approach to the car sales process should be copied by all sales personnel. The General Sales Mgr. Chris Hogan was approachable a sales associate. His approach to the car sales process should be copied by all sales personnel. The General Sales Mgr. Chris Hogan was approachable and generous with his time. The dealership is spotless and houses a wide variety of vehicles to peruse. More

Service is rude and nobody in the whole store knows how to say good morning or good afternoon, much less thank you or have a good day. Not a single estimate, matches the others, so it gets very confusin to say good morning or good afternoon, much less thank you or have a good day. Not a single estimate, matches the others, so it gets very confusing to know what you’re actually going to get charged. The final invoice was incorrect because it literally did not add up to the total that they were claiming. Even if it’s far, I should have driven to McKinney and take the car to Sewell More

Very happy with the service I receive here! My service rep is amazing, everyone is really nice, and they take great pride in making sure everything is done correctly and customers are 100% sati My service rep is amazing, everyone is really nice, and they take great pride in making sure everything is done correctly and customers are 100% satisfied!!! More

Audi Grapevine was excellent to work with. They stayed in constant contact and continually updated me on the status of my repairs. They also explained what should be addressed and what could w They stayed in constant contact and continually updated me on the status of my repairs. They also explained what should be addressed and what could wait. More

Friendly, Professional and great service for my Audi Etron software update. Prompted for an appointment before I needed to call. Proactive in care service. Etron software update. Prompted for an appointment before I needed to call. Proactive in care service. More

The service department ruins this dealership. I bought my car new here off the showroom floor in 2021 and yesterday picked up my car from service (>$2500 worth spent after a grueling 4-5 days bac I bought my car new here off the showroom floor in 2021 and yesterday picked up my car from service (>$2500 worth spent after a grueling 4-5 days back and forth with the service rep). When I got in my car, the inside was filthy! It was far worse than when I brought it in, and I’ve never seen it in that condition. There were pieces of black rubber and small grains of glass on the dash, console, front seats and floor. A strip of rubber was hanging off the blinker stick off the steering column. The experience made me feel taken advantage of, ripped off, and treated to clean up their messes after paying THEM to care for my car. I expect far more from Audi. This is no Ford or Nissan dealership, but they act like it. More

My wife has never had a more enjoyable car-buying experience. The dealership was clean and organized and the people were very engaging and professional. Danny greeted us as we walked into the showro experience. The dealership was clean and organized and the people were very engaging and professional. Danny greeted us as we walked into the showroom, yet gave us space to look at cars, and had all the answers to our questions. I was most impressed with Danny’s ability to encourage my wife to drive the Audi in a way that helped he “feel” the safety and handling of the awesome cars. The experience was so nice that we spent the time to be certain of our purchase and frove home in a new car!! More

I called ahead to schedule service, listed everything I needed done, and was quoted it would take 1-1.5 hours. Upon arrival, talking to a tech, he said it would be around 3 hours. This is a big difference needed done, and was quoted it would take 1-1.5 hours. Upon arrival, talking to a tech, he said it would be around 3 hours. This is a big difference for someone getting their car serviced in the middle of the day. Also, the tech was abnormally friendly and overly talkative. I initially appreciated his kind demeanor but he spent over 10 minutes checking me in, and most of the conversation was chit chat (he asked me how I was doing at least 4 times). Check out was the same. He asked where I was going for lunch, and more. I just wanted to get in and out in a timely manner. More

My time was never wasted, I felt valued and care was taken to assure I was happy. Much better than other two metro Audi locations. taken to assure I was happy. Much better than other two metro Audi locations. More