Audi Grapevine

Professional, knowledgeable, and prompt service from from start to finish! I was very satisfied with the service team and the results! start to finish! I was very satisfied with the service team and the results! More

Title: Hidden fee horrors, helpful staff highlights *Cue scene* This review is NOT about the quality of the service. The service at Audi Grapevine is always top tier (highlight). This review is about the hi scene* This review is NOT about the quality of the service. The service at Audi Grapevine is always top tier (highlight). This review is about the hidden shop fees that add up so exponentially that your quote and the final amount owed are astronomically different (horror). I was quoted $2249 for a service (horror). The staff was kind enough to honor a 15% discount, even though it was a few days past the expiration date (highlight). After the generous 15% discount was so graciously applied, my total came out to $2242 😂 (horror hidden in highlight). Shock turned to anger that I managed to keep under wraps because… The team is nothing but kind and helpful (highlight). But the PRICE TAG hurt my feelings (horror), so here I am airing my grievance for the internet because I didn’t have the heart to fight about it with the courteous staff (highlight). More

I had the best experience with Mitch and Ricky. They both went out their way to help accommodate my needs. The entire team was very courteous, professional and the willingness to help was out of th They both went out their way to help accommodate my needs. The entire team was very courteous, professional and the willingness to help was out of this world. Don’t think there are any better dealerships out there! Period! More

Awesome experience as always. Butler Anthony also provided excellent customer service and very detailed information. Butler Anthony also provided excellent customer service and very detailed information. More

My advisor Malachi Rosales was awesome! Great communication throughout, everything on time and efficient, friendly and professional, overall a very positive experience and I will definitely Great communication throughout, everything on time and efficient, friendly and professional, overall a very positive experience and I will definitely use them again More

JT, was very honest and gave best advice. We use Audi Grapevine for our Q7 service. We use Audi Grapevine for our Q7 service. More

I had a great experience at this Audi dealership. Danny Greer was an outstanding salesman—professional, knowledgeable, and attentive throughout the entire process. He went above and beyond to make th Danny Greer was an outstanding salesman—professional, knowledgeable, and attentive throughout the entire process. He went above and beyond to make this purchase extra special since the car was a surprise for my 16-year-old daughter. He even put a big pink bow on the car and was so kind and thoughtful with my whole family. Truly a memorable experience—highly recommend asking for Danny if you’re looking for a new Audi! More

Larry is fantastic, this is the only place I take my vehicles for service and maintenance. vehicles for service and maintenance. More

I love the service, communication as well the videos that i received regarding the service done on my vehicle. i received regarding the service done on my vehicle. More

Wrote a letter to the GM and Service Manager after a dismal service experience and NEITHER responded. Service department sent me an email saying my car FAILED alignment and wanted me to pay for both th dismal service experience and NEITHER responded. Service department sent me an email saying my car FAILED alignment and wanted me to pay for both the alignment and a tire rotation and blance. Wait, What?? I just took it in for a simple unrelated warranty issue. I declined and arrived at the dealership and asked to see alignment results. Guess, what? They never did one, but wanted me to pay for one. They claim it's only recommended! Last time I checked, FAILED and recommended are two totally different things. SCAMMY Service department trying to bilk money out of the uninformed. More