Audi Grapevine

Terrible Customer service. Lack of calls being returned. We couldn’t get in contact with our service advisor after having an appointment a month prior. Dropped the car off Lack of calls being returned. We couldn’t get in contact with our service advisor after having an appointment a month prior. Dropped the car off for service and the car was dirty. Will never buy another car from this dealership. Extremely hard to get a loaner car when your is being serviced for several days. Previously had an Infiniti from the dealership next door and the customer service there is exceptional!! More

Ethan communicated very well and kept me in the loop. My daughter had to bring my car up there but he made sure he spoke to me to give me details on what was going on with my vehicle, rather he called me My daughter had to bring my car up there but he made sure he spoke to me to give me details on what was going on with my vehicle, rather he called me directly or spoke to me from my daughters phone More

Keith, the service manager that helped me with my Audi did a wonderful job. I was able to do a little shopping while my car was being worked on and they let me know what the other problems was and was a did a wonderful job. I was able to do a little shopping while my car was being worked on and they let me know what the other problems was and was able to take care of it in a GIF. More

Audi Grapevine always provides solid customer service, great prompt work, and excellent communication. We are pleased with the dealership great prompt work, and excellent communication. We are pleased with the dealership More

Never in my life did I think an oil change could be this exhilarating. But let me tell you—when I pulled in, my car was practically begging for attention, and these technicians knew exactly how to deliver. exhilarating. But let me tell you—when I pulled in, my car was practically begging for attention, and these technicians knew exactly how to deliver. They started slow, teasing the engine with expert care, making sure every connection was just right before draining the old, tired oil. The tension? Palpable. And then… the pour. The thick, velvety full-synthetic upgrade gliding into the engine—pure bliss. My car let out the sweetest hum/gargle, purring with satisfaction as the new oil worked its way through every crevice. The post-service inspection was thorough. They checked the “dipstick”, ensuring we left the shop in peak condition—confident, smooth, and ready to impress. Final rating? Six stars out of five. My engine has NEVER felt this good, and frankly, I’m a little jealous. More

Tawni Jade was excellent. She immediately informed me my needed repair was under warranty and kept me updated while I waited. She also left a very nice Thank You card on my da She immediately informed me my needed repair was under warranty and kept me updated while I waited. She also left a very nice Thank You card on my dashboard. Nice touch. More

Everyone in there is extremely professional, also very personable. It is pleasure to take your car in personable. It is pleasure to take your car in More

Anthony took great care of my car. My car was ready when he told me it would be. My car was ready when he told me it would be. More

I appreciated the great care and professionalism of the service department team at Audi Grapevine. service department team at Audi Grapevine. More

Robert Jean and Sean (finance dept) did a great job for us! Made the process of buying a car enjoyable. This is the second vehicle we’ve purchased at Audi Grapevine and definitely plan to return next tim us! Made the process of buying a car enjoyable. This is the second vehicle we’ve purchased at Audi Grapevine and definitely plan to return next time. Appreciate all involved! Would definitely recommend to anyone in the market! More