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Audi Grapevine
Grapevine, TX
1,207 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 07, 2022
Horrible Customer Service and lack of priority! I traded in a 2023 BMW SUV for a 2023 Audi A7 the 1st week of November. The haggling back and fourth was a ridiculous waste or time. Had this not I traded in a 2023 BMW SUV for a 2023 Audi A7 the 1st week of November. The haggling back and fourth was a ridiculous waste or time. Had this not been 1 of the only A7 in the metroplex I would have taken my business elsewhere. As of today, December 7, 2022, my trade in has not been paid in full. However that have since sold it and with a title that is still in my name. They shorten the payoff by $185.88 and for now weeks this has not been resolved. I have called and called, I even went to the dealership in person. While there I spoke with the finance department and was assured this would be escalated and resolved. As of now there has been no communication, no call backs nor any responses to my emails or text messages I have sent the staff. Today I will spend more time contacting the BBB and issuing a CFPB complaint against AUDI of GRAPEVINE for negligence. If you don't want to experience a situation like this, DO NOT buy a car from this dealership. They were so fast to take our business and get us to sign the paperwork only to know be so unresponsive. In the meantime I am unable to cancel my tire and gap policies with BMW until I show a payoff letter. I am loosing money daily on behalf of Audi and there poor service. More
by dmonte02
Employees Worked With
Robert and Finance
December 03, 2022
Lee was most helpful, he got my gps update ordered and installed by the next day. I greatly appreciated his promptness as I had just moved from another state. installed by the next day. I greatly appreciated his promptness as I had just moved from another state. More
by Cindy
Employees Worked With
Lee
November 30, 2022
Audi Grapevine offers excellent customer service. I’m thankful for Renee who made my Audi experience stress-free and I left fully satisfied. I’m thankful for Renee who made my Audi experience stress-free and I left fully satisfied. More
by ericryanpollard
Employees Worked With
Renee
November 29, 2022
Although this most recent visit was for routine service, Rene always asks the right questions of me to ensure that nothing is missed and any and all issues are addressed. Great service!! Rene always asks the right questions of me to ensure that nothing is missed and any and all issues are addressed. Great service!! More
by Majs.cullen
Employees Worked With
Rene Laurel
November 17, 2022
Excellent service and personnel. Definitely we recommend this Audi location. Luis Melendez for your master experience and kindness. Definitely we recommend this Audi location. Luis Melendez for your master experience and kindness. More
by Mdiaz
Employees Worked With
Luis Melendez, Jake Kaufman, Marc
