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Audi Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.7
1,407 Reviews
Call Dealership (817) 354-2834
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1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,408 reviews

January 08, 2026

Did not deliver car on time. There was no communication. Had the call 4 times to get hold of someone for the update More

by Dk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
Report | Print
Jan 10, 2026 -

Audi Grapevine responded

Dear DK, I am reaching out to you personally to sincerely apologize for the experience you had with our service department. I understand that your vehicle was not delivered on time and, more importantly, that our communication was entirely unacceptable. Having to call us four times for an update is not the level of service you deserve. I recently took over as the Service Director here, and my primary goal is to ensure that breakdowns like this do not happen in the future. We are currently improving our communication protocols to ensure every guest receives proactive, timely updates without having to chase us for information. Your feedback is invaluable as I work to improve our department’s standards. I would appreciate the opportunity to speak with you directly to hear more about your experience and discuss how we can make this right. Thank you for your patience and for giving us the chance to do better. Best regards, Tom Kruzel Service Director 817-553-2202 tkruzel@group1auto.com

January 08, 2026

My service advisor got me right in and even found a recall that needed to be addressed. More

by Kfambro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malachi Rosales
Report | Print
Jan 09, 2026 -

Audi Grapevine responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 08, 2026

Anthony was so pleasant and helpful with my service today Great customer service skills.. thank you Anthony for always helping me out More

by Nonemillion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Jan 09, 2026 -

Audi Grapevine responded

Hello, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 07, 2026

Service rep was very helpful and did a great job of communicating status and cost. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Doud
Report | Print
Jan 08, 2026 -

Audi Grapevine responded

Hello Don, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 01, 2026

I had an excellent experience at this dealership. The service team was professional and the repair was completed on time. More

by DJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Tran
Report | Print
Jan 02, 2026 -

Audi Grapevine responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 01, 2026

Bill was fantastic as always. Super helpful and quick to answer any questions. Check out process was quick and they had my car pulled up after a fresh car wash. More

by fitseries3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Doud
Report | Print
Jan 02, 2026 -

Audi Grapevine responded

Hello, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 01, 2026

Just moved into he area. Great professionals in service. Did a great job with the Q7 I brought in for service. Will look at this dealership first when it is time to get anot More

by MDI48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Report | Print
Jan 02, 2026 -

Audi Grapevine responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 31, 2025

This dealership is always nice and clean, every one is friendly and professional and they have good snacks just in case you forgot yours. More

by Ms. Pouncy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix
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Jan 02, 2026 -

Audi Grapevine responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 27, 2025

Very friendly people and customer support is always great. They are quick to check you in and get you out as soon as possible. More

by DB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malachi
Report | Print
Dec 28, 2025 -

Audi Grapevine responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 26, 2025

We were visiting from Seguin and our new Hybrid needed charging and tire repair (screw puncture). Anthony, Max and Larry were most gracious, efficient and generous with their assistance! Great affirmati More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony, Max and Larry
Report | Print
Dec 27, 2025 -

Audi Grapevine responded

Laura, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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