Audi Grapevine

The dealership staff was knowledgeable and friendly. The repairs were done as requested and on time. The repairs were done as requested and on time. More

I gave it a 4 star mainly because the issue was not resolved on my vehicle that I brought it in for and I have to schedule another visit which I don’t have the time for, I am running a business. The st resolved on my vehicle that I brought it in for and I have to schedule another visit which I don’t have the time for, I am running a business. The staff is excellent, very professional and polite. Also I guess I have been disappointed on my car having so many issues, two recalls which one left me stranded on side of road, and these malfunctions that keep popping up, I have only own the car for a year and has less than 50,000 miles and this will be my third visit to the shop. More

Amazing service. Very happy after the service was done. Glad I met Anthony at grapevine Audi and he kept me abreast of all the work that was being done. Very happy after the service was done. Glad I met Anthony at grapevine Audi and he kept me abreast of all the work that was being done. More

Great customer service! Friendly staff! Audi Grapevine 5 stars! Definitely will be returning! Thank you! Friendly staff! Audi Grapevine 5 stars! Definitely will be returning! Thank you! More

Was passing through Dallas on my way from Kansas City to Waco. My A6 needed help. I pulled into Audi Grapevine service at 3:00...and they took care of me by 6:30 that same evening! AMAZING! Waco. My A6 needed help. I pulled into Audi Grapevine service at 3:00...and they took care of me by 6:30 that same evening! AMAZING! More

Kelvin was top quality in customer service! He was amazing! Professional, knowledgeable. He went above my expectations and met all my needs. I waited an hour and a half to get a ride back ho He was amazing! Professional, knowledgeable. He went above my expectations and met all my needs. I waited an hour and a half to get a ride back home. You can’t do what you don’t have, but to wait an additional 30min because Megan is goofing around. Then I was not even acknowledged when in the car. It was so insulting. Other than that and it’s expensive. I love Audi!!! I love their employees! Thank you More

Purchasing a car experience was pleasant, but my last experience with the service department was not good. My service guy seemed put off. Was not very pleasant did not even smile the entire time I dealt experience with the service department was not good. My service guy seemed put off. Was not very pleasant did not even smile the entire time I dealt with him. They missed a couple of things on my car and I had to turn around and bring it back the following day. Very annoying and inconvenient! More

Mr. Torres is a great service advisor. My check engine light has come on repeatedly (four times in the past 7 months), which made me lose confidence in Audi cars and consider selling my car for good, as i light has come on repeatedly (four times in the past 7 months), which made me lose confidence in Audi cars and consider selling my car for good, as it already affects my life quality. My previous service visits were not very helpful, as I felt my former advisor did not follow up with me when the required parts for replacement arrived and overlooked the fact that my car had a repeated issue. However, this time, Mr. Torres addressed my concerns and offered me the option to schedule a thorough examination when I had time. I had a much better experience this time. More

Throw parts at issue without listening to history to find issue and install without permission issue and install without permission More

Service advisor, Ethan, was very helpful and accommodating. He was able to get my car ready pretty fast so I can get to my next appointment. accommodating. He was able to get my car ready pretty fast so I can get to my next appointment. More