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Audi Grapevine

Grapevine, TX

4.6
1,267 Reviews

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,267 reviews

May 28, 2025

The dealership texted me to remind that my car was due for the 10K service which was very helpful. When I took my car in, AJ promptly checked me in and communicated with me while my car was at the dealer More

by brenda.fullmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
May 30, 2025 -

Audi Grapevine responded

Hi, thank you for your kind review; we are happy to pass along your comments to the AJ here at Audi Grapevine! We are always more than happy to assist you if anything else comes up. Take care!

May 25, 2025

Quick and Easy Service Bill the service manager kept in good contact with me about the status of my vehicle and when it would be ready! More

by Nmorale2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in Sales And Bill in Service
May 27, 2025 -

Audi Grapevine responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 24, 2025

Responsive, friendly Helpful, great customer service , work is always completed, through, workmanship goes beyond initial needs More

by Electric Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
May 26, 2025 -

Audi Grapevine responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 23, 2025

Wonderful experience purchasing my vehicle from these guys, easy going, simple process, straightforward, respectful and very very very helpful, I live almost 3 hours away from the dealership and I was ab More

by Radamestovar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Salvador, Chris, Sean
May 25, 2025 -

Audi Grapevine responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Grapevine! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 23, 2025

So helpful with getting parts in and scheduling me quickly. Appreciate AJ and his attention to detail. More

by debi_fleischer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
May 25, 2025 -

Audi Grapevine responded

Hi, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2025

Good service. They kept me informed on the status of my vehicle and completed the work in a timely manner. More

by NA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
May 24, 2025 -

Audi Grapevine responded

Hi, we're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 21, 2025

Tawni was amazing! She was very understanding and kind throughout the whole process, would definitely recommend! Great dealership overall More

by kuhwai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tawni McCord
May 23, 2025 -

Audi Grapevine responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

May 21, 2025

Terrible Customer service. Lack of calls being returned. We couldn’t get in contact with our service advisor after having an appointment a month prior. Dropped the car off More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
May 24, 2025 -

Audi Grapevine responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Cris Zamora Service Director czamora@audigrapevine.com

May 19, 2025

Ethan communicated very well and kept me in the loop. My daughter had to bring my car up there but he made sure he spoke to me to give me details on what was going on with my vehicle, rather he called me More

by marandac30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
May 22, 2025 -

Audi Grapevine responded

Hello, thank you for your kind review; we are happy to pass along your comments to Ethan here at Maxwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

May 17, 2025

Keith, the service manager that helped me with my Audi did a wonderful job. I was able to do a little shopping while my car was being worked on and they let me know what the other problems was and was a More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
May 20, 2025 -

Audi Grapevine responded

Hi Melissa, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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