Audi Grapevine

The dealership texted me to remind that my car was due for the 10K service which was very helpful. When I took my car in, AJ promptly checked me in and communicated with me while my car was at the dealer for the 10K service which was very helpful. When I took my car in, AJ promptly checked me in and communicated with me while my car was at the dealership. Very pleasant experience. More

Quick and Easy Service Bill the service manager kept in good contact with me about the status of my vehicle and when it would be ready! good contact with me about the status of my vehicle and when it would be ready! More

Responsive, friendly Helpful, great customer service , work is always completed, through, workmanship goes beyond initial needs work is always completed, through, workmanship goes beyond initial needs More

Wonderful experience purchasing my vehicle from these guys, easy going, simple process, straightforward, respectful and very very very helpful, I live almost 3 hours away from the dealership and I was ab guys, easy going, simple process, straightforward, respectful and very very very helpful, I live almost 3 hours away from the dealership and I was able to work out a great deal over the phone and just go there and pick up my car. Salvador, Chris and Jason are extremely professional and great at their job! More

So helpful with getting parts in and scheduling me quickly. Appreciate AJ and his attention to detail. quickly. Appreciate AJ and his attention to detail. More

Good service. They kept me informed on the status of my vehicle and completed the work in a timely manner. They kept me informed on the status of my vehicle and completed the work in a timely manner. More

Tawni was amazing! She was very understanding and kind throughout the whole process, would definitely recommend! Great dealership overall She was very understanding and kind throughout the whole process, would definitely recommend! Great dealership overall More

Terrible Customer service. Lack of calls being returned. We couldn’t get in contact with our service advisor after having an appointment a month prior. Dropped the car off Lack of calls being returned. We couldn’t get in contact with our service advisor after having an appointment a month prior. Dropped the car off for service and the car was dirty. Will never buy another car from this dealership. Extremely hard to get a loaner car when your is being serviced for several days. Previously had an Infiniti from the dealership next door and the customer service there is exceptional!! More

Ethan communicated very well and kept me in the loop. My daughter had to bring my car up there but he made sure he spoke to me to give me details on what was going on with my vehicle, rather he called me My daughter had to bring my car up there but he made sure he spoke to me to give me details on what was going on with my vehicle, rather he called me directly or spoke to me from my daughters phone More

Keith, the service manager that helped me with my Audi did a wonderful job. I was able to do a little shopping while my car was being worked on and they let me know what the other problems was and was a did a wonderful job. I was able to do a little shopping while my car was being worked on and they let me know what the other problems was and was able to take care of it in a GIF. More