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Audi Grapevine
Grapevine, TX
1,443 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,443 reviews
March 05, 2026
From the moment I called to set up an appointment at this dealership…all the way until Serviceman Anthony B. escorted me to my car when repairs wered done…they showed me the utmost respect and quality custom dealership…all the way until Serviceman Anthony B. escorted me to my car when repairs wered done…they showed me the utmost respect and quality customer service. I will be back for any service, anytime! More
by DW
Employees Worked With
Anthony Butler
March 05, 2026
I purchased my vehicle at Dallas Audi and later transferred my service to Audi Grapevine after relocating to Keller. This was my first visit to Audi Grapevine where I can confidently say I received transferred my service to Audi Grapevine after relocating to Keller. This was my first visit to Audi Grapevine where I can confidently say I received excellent customer service for my 2022 Audi A6 Quattro, largely due to Service Manager Bill Doud. Previous service experiences elsewhere included pricing discrepancies, extended wait times, lack of communication, and missed commitments. In contrast, Bill provided clear and timely updates, honored agreed-upon timelines, and offered additional service recommendations without pressure. He also ensured transportation was arranged efficiently and maintained a professional, welcoming demeanor throughout the visit. More
by 57oicaf
Employees Worked With
Bill Doud, Steven
March 03, 2026
Great service and dealership. I showed up with a warning light on and no appointment. They took my car in and had it back to me the next day working perfectly. I showed up with a warning light on and no appointment. They took my car in and had it back to me the next day working perfectly. More
by dbondtu
Employees Worked With
Bill
February 27, 2026
Good experience. Nice and clean dealership. The service advisor Malachi was great. He applied a coupon for service without me having to ask, and was quick. Would serv Nice and clean dealership. The service advisor Malachi was great. He applied a coupon for service without me having to ask, and was quick. Would service my car there again. More
by Southlakedad
Employees Worked With
Malachi Rosales
February 23, 2026
Malachi was efficient and friendly. I especially appreciated him having the car ready and getting me out the door quickly. He offered a ride both ways for me without me having to ask I especially appreciated him having the car ready and getting me out the door quickly. He offered a ride both ways for me without me having to ask which I really appreciated on a busy day. More
by gmforst
Employees Worked With
Malachi
February 21, 2026
Great Service experience! Was able to get an appointment same morning. Received a warm greeting as soon as I pulled into the Arrival Bay. My service advisor Heather was wond Was able to get an appointment same morning. Received a warm greeting as soon as I pulled into the Arrival Bay. My service advisor Heather was wonderful and was even able to provide a fairly accurate service time estimate as I waited in the nice waiting area with free coffee and snacks. More
by herm2r2n
Employees Worked With
Heather Stallings
