Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Grapevine
Grapevine, TX
1,228 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,228 reviews
September 01, 2022
We had a great experience all the way around. Our salesman, Robert Jean, was very attentive to our needs and wants and went out of his way to ensure we had a great customer experience. The Manag Our salesman, Robert Jean, was very attentive to our needs and wants and went out of his way to ensure we had a great customer experience. The Manager, Justin Guo, must go through a new pair of shoes every month. He was ensuring ALL of the customers were taken care of and all of their needs were being met. From our test drive, negotiations, assessing our trade to acceptance, Justin was on top of it. More
by Kdillinger
Employees Worked With
Justin Guo, Robert Jean
August 28, 2022
Service provider greeted me by name, was professional yet humorous. My vehicle was well cared for and even came back sparkling clean and recharged! Highly recommend Audi of Grapevine! humorous. My vehicle was well cared for and even came back sparkling clean and recharged! Highly recommend Audi of Grapevine! More
by JD in G’vine
Employees Worked With
Joel
August 24, 2022
Excellent service staff, specifically Joel Gogue. Nice sales team, from Davi and Mark, who get the job done and address the customer's needs.. Nice sales team, from Davi and Mark, who get the job done and address the customer's needs.. More
by cars99
Employees Worked With
Davi, Mark and on the service side, Joel.
August 23, 2022
Service Advisor Vernon Burns had superior customer service. I was welcomed as a new customer and showed around the dealership. He provided expectations as to how long I would need to wait. When the se service. I was welcomed as a new customer and showed around the dealership. He provided expectations as to how long I would need to wait. When the service was complete he went over what service technician completed and suggested, as well as pricing and recalls. Vernon was professional, as a result I will be a returning customer. YP More
by ycg3rs
Employees Worked With
Vernon Burns
August 23, 2022
I bought a car here in Audi almost a month ago. But in less than a week, I had a problem with my car, so I had it repaired, but I still haven't got it back. They sold me a problematic vehicle, and But in less than a week, I had a problem with my car, so I had it repaired, but I still haven't got it back. They sold me a problematic vehicle, and they're telling me to keep waiting without solving the problem. I don't want anyone to suffer any more like me, and you shouldn't buy a car here. If you want to buy a car here, you should go with a close lawyer first More
by kaojs790417
Employees Worked With
Jess.
August 22, 2022
My sales expert was extremely helpful and kind. I appreciated the txt communication as well, as that is easiest for me when receiving updates. Thank you. I appreciated the txt communication as well, as that is easiest for me when receiving updates. Thank you. More
by Maritza
Employees Worked With
Mr. Zamora
August 14, 2022
Outstanding service as always, Benson and his crew always take great care of me. This is one I had to pay for out of pocket. Unfortunately my wife hit something in the road and tore up the belly pan. However take great care of me. This is one I had to pay for out of pocket. Unfortunately my wife hit something in the road and tore up the belly pan. However, even though it wasn’t cheap they had it in stock and were immediately able to put it on. Good as new. And we got a wash. Thank you folks. More
by TomBoyDFW
Employees Worked With
Benson and his team
