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Audi Grapevine

Grapevine, TX

4.7
1,233 Reviews

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,233 reviews

May 24, 2022

Wonderful service department. Service advisor, Renee, is professional, friendly, and very knowledgeable. I couldn’t be happier with my experience. More

by seweart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee
May 25, 2022 -

Audi Grapevine responded

Thank you for your kind words for our staff, we appreciate it!

May 23, 2022

My service advisor, Joseph B did a really, really great job. He was communicative, kind, and so quick. He really made me feel like I was his best customer! More

by alenamoore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Brodrick
May 24, 2022 -

Audi Grapevine responded

Thank you for your kind words about Joseph! We are very happy to hear that we were able to provide you with an enjoyable experience!

May 23, 2022

Timely. Very personable. Listen to the client. Problem and cost was communicated prior to repair. More

by Shirleydonald11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
May 23, 2022 -

Shirleydonald11 responded

Wonderful service.

May 24, 2022 -

Audi Grapevine responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 22, 2022

The service at this dealership is “top shelf”. I was on a time crunch to get everything completed and was willing to bring it back to finish on another day, but they made it happen and was done an More

by Glynn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service agent, Bill
May 23, 2022 -

Audi Grapevine responded

We are very happy to hear that we were able to provide you with a quick and enjoyable experience! Thank you for your business and look forward to your next visit!

May 20, 2022

Service was fast, friendly and completed earlier than expected. No hard sales on services not needed. More

by cbrown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vernon
May 23, 2022 -

Audi Grapevine responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

May 19, 2022

Staff very friendly and courteous. Arrived about an hour earlier than appointment time. They weee still able to accommodate. Service time was as described over the phone. More

by terrenceratcliff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Phan
May 20, 2022 -

Audi Grapevine responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

May 18, 2022

Promt very professional clean and go above and beyond to know exactly what service you are requesting. More

by mo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vernon Burns, Jacob
May 20, 2022 -

Audi Grapevine responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 18, 2022

Joel Gogue & Joseph Brodrick were excellent in assisting me with getting my new tires on my A8. I will be back in a couple of weeks with more service for my vehicle. More

by karlhoze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Gogue, Joseph Brodrick
May 20, 2022 -

Audi Grapevine responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

May 18, 2022

Nice people easy to get appointments…nice waiting room. Fun to browse the floor of cars while you wait. More

by SESTXS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene
May 20, 2022 -

Audi Grapevine responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

May 16, 2022

The service department at this dealership is excellent. I have brought my A5 to be serviced several times and I am completely satisfied. However the sales department seems to really not pay much attention More

by Richard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Daily
May 23, 2022 -

Audi Grapevine responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, and we will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Christopher Chiv General Sales Manager cchiv@audigrapevine.com

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