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Audi Grapevine
Grapevine, TX
1,245 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,245 reviews
March 04, 2022
First service since purchase. Excellent experience with a couple of minor inconveniences. Windshield fluid was missed for a refill and there was no courtesy vehicle. All the impor Excellent experience with a couple of minor inconveniences. Windshield fluid was missed for a refill and there was no courtesy vehicle. All the important reasons for the visit were taken care of. Great communication from the staff! More
by visionzero
Employees Worked With
Vernon
March 04, 2022
Luis Melendez & Justin Guo made our car purchase easy. It was an exceptional experience working with theses two gentleman. I would and will recommend your Dealership to my friends It was an exceptional experience working with theses two gentleman. I would and will recommend your Dealership to my friends More
by hdennisbrown1d
Employees Worked With
Luis Melendez, and Justin Guo Excellent job by both
February 25, 2022
The sales and service department are very friendly and personable. They take great care to make sure we are satisfied and answer all of our questions. personable. They take great care to make sure we are satisfied and answer all of our questions. More
by Michael Watson
Employees Worked With
Dhdhf
February 21, 2022
Called on a Friday pm to schedule a recall service for my Q5. I was offered an appointment for the next morning at 8:00 am. Car was taken in at 8:00 am and I was on my way home by 9:30 with the recall serv Q5. I was offered an appointment for the next morning at 8:00 am. Car was taken in at 8:00 am and I was on my way home by 9:30 with the recall service completed and a freshly washed car. What's not to love? More
by boxbenson
Employees Worked With
Mark Dailey
February 17, 2022
I recently took my car in to get the brake light alert system checked out. The service department took me in right away and performed in outstanding service to my entire braking system. The work was compl system checked out. The service department took me in right away and performed in outstanding service to my entire braking system. The work was completed in a timely manner. More
by carlitosway
Employees Worked With
Joel Gogue
February 11, 2022
Not sure.I would recommend. We have repeatedly had an issue with our A4 when the vehicle is cold will have the breaks seize up when leaving from a red light or stop sign. Very dangerous situation when on issue with our A4 when the vehicle is cold will have the breaks seize up when leaving from a red light or stop sign. Very dangerous situation when on highway. (Yes, we have lights on our highway). We explained it to service attendant but could see by the invoice the information wasn’t relayed to service department as explained. Service department thought transmission fluid should be change to start which was costly. Our belief is that the issue has to do with brakes not transmission. We had this problem since 2015 when we first purchased. We had seen on a Audi forum that others have had similar issues. Time to quit high fees at Audi and take to a trusty mechanic. More
by Mikeo
Employees Worked With
Mark
February 10, 2022
Audi Grapevine dealership has provided me with great customer service! The service attendant, Joel Gogue was excellent! He made sure that my vehicle service was completed on time and that all my needs w customer service! The service attendant, Joel Gogue was excellent! He made sure that my vehicle service was completed on time and that all my needs were met. More
by carlitosway
Employees Worked With
Joel Gogue
