Audi Grapevine

My experience with Audi Grapevine was a mix of positives and frustrations. The vehicle purchase itself was a bit slow, but overall fine. My sales representative, Robert, was excellent — professional, person and frustrations. The vehicle purchase itself was a bit slow, but overall fine. My sales representative, Robert, was excellent — professional, personable, and genuinely helpful throughout the process. However, the financing stage was a different story. I had to wait a long time to get in with the finance department, which was inconvenient but manageable. The real problems began after I sold my truck. I was told I could receive a refund for the unused portion of my warranty, but over a year later, I’m still waiting. The finance department rarely answers calls, doesn’t return messages, and I was transferred from person to person with no resolution. When I finally reached someone, I completed the online paperwork — and then heard nothing. No refund, no updates, no follow-up. For a dealership that should deliver a white glove experience, this lack of communication and accountability is extremely disappointing. While the sales side was great, the post-sale support has been frustrating and unprofessional. ⭐ Rating: 2/5 – Great sales experience, but poor follow-through and customer care after the sale. More

I had my car serviced and they were very helpful and knowledgeable of my vehicle. Highly recommend them. knowledgeable of my vehicle. Highly recommend them. More

Anthony is a fantastic service advisor. Very grateful for his expertise and knowledge. Will continue to use Audi grapevine in the future Very grateful for his expertise and knowledge. Will continue to use Audi grapevine in the future More

Malachi the service coordinator has always treated me with respect and has gone over and above. Thank you for the professionalism with respect and has gone over and above. Thank you for the professionalism More

Dated November 2025 - Keith Wilwerding my Service Advisor at Audi Grapevine is Fantastic , Kind , Reliable and Honest ! I have seen him over the last several years for both yearly service and some repair iss at Audi Grapevine is Fantastic , Kind , Reliable and Honest ! I have seen him over the last several years for both yearly service and some repair issues. He is very detailed and efficient and always does an Excellent job making sure the Audi is serviced well and takes care of any issues immediately. Keith is highly knowledgeable and always patiently answers my multiple questions and keeps me updated on service progress to make sure everthing is completed on time ! Thankyou to Keith and Audi Grapevine ! Sincerely ; Jean and Cherian Abraham More

My service was very expedient and thorough. Larry dies chest job of communicating the process. Larry dies chest job of communicating the process. More

Attentive and prompt. Contact is good. Will keep going back, have been for 4 vehicles now Contact is good. Will keep going back, have been for 4 vehicles now More

Audi always does a great job! Clean, friendly and straightforward. Nothing to complain about as I’ve always had a good experience. Clean, friendly and straightforward. Nothing to complain about as I’ve always had a good experience. More

I drive 45 miles to go to Audi Grapevine. I bought three cars from them and their customer service and everybody in the organization is great. I could go to an Audi dealer that’s closer but b I bought three cars from them and their customer service and everybody in the organization is great. I could go to an Audi dealer that’s closer but because of their customer service I continue to go to Grapevine. More

Nov 17, 2025. I strongly advise potential buyers to proceed with extreme caution when considering a vehicle from Audi Grapevine. My experience revealed deeply I strongly advise potential buyers to proceed with extreme caution when considering a vehicle from Audi Grapevine. My experience revealed deeply concerning business practices that felt both shady and unethical. Transparency was lacking, and key details were either misrepresented or withheld entirely. If you value honesty, integrity, and straightforward communication, this dealership may not align with those expectations. Update as of 12/16/2025 Audrey, I appreciate you taking the time to meet with me, address my concerns, and resolve the situation. Thank you for bringing clarity to the misunderstanding with one of your sales associates and for outlining the steps that will be taken to ensure it does not happen again. I strongly recommend anyone purchasing a pre-owned or new vehicle to meet with you(Audrey). You are kind, empathetic, and genuinely care about making the experience a memorable one. Thank you for all you did and do. More