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Audi Grapevine

Grapevine, TX

4.7
1,245 Reviews

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,245 reviews

July 28, 2021

Great people at Grapevine Audi. We easy to work with and a fair very fair deal made. Fast and courteous throughout. Definitely would recommend this dealership. More

by Audibuyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dax, Justin, Aspen
Aug 05, 2021 -

Audi Grapevine responded

Thank you for your kind words for our staff! We thank you for your business and look forward to your next visit!

July 27, 2021

They have very few loaners available, and could care less about their customer. I took my car in for some warranty work on my one and only day off and all they would do is give me an Uber ride home so my who More

by smc2500
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rene
Aug 20, 2021 -

Audi Grapevine responded

Thank you for your feedback about your recent service experience. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Benson Chanthirath Aftersales Director bchanthirath@audigrapevine.com

July 23, 2021

Great assistance and professionalism from Vernon. The whole process was thorough and my ride is better after the brake flush. Thanks to the team at Audi Grapevine! More

by Daniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vernon
Jul 26, 2021 -

Audi Grapevine responded

Thank you, Daniel for the positive review. We're glad that Vernon provided you with an excellent experience with your recent service visit. We look forward to your business with us again!

July 21, 2021

Alex and the team at audi grapevine were thorough and fair. got me in the car I wanted quickly and no hassles . was my 3rd car with them and not the last More

by vhamilton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
alex
Jul 26, 2021 -

Audi Grapevine responded

Thank you for the positive review. We're glad that Alex provided you with an excellent experience with your recent service visit. We look forward to your business with us again!

July 20, 2021

I just had the very best vehicle purchase experience of my life! Shaun Wangen at Audi Grapevine was professional, knowledgeable and very personable. I don’t think “No, we can’t do that” is in Shaun’s vocab More

by voelkerdj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Wangen, Jake Kaufman, Eddie
Jul 21, 2021 -

Audi Grapevine responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!

July 20, 2021

Great experiences over the years with Audi Grapevine, especially in sales. Some of those folks I deal with are now running other Group-1 locations (Mo, Alex, etc.); so good on them! Service has always More

by TomBoyDFW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benson & Chris
Jul 21, 2021 -

Audi Grapevine responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!

July 20, 2021

Joel Gogue is the best service advisor you have! Great service, personable and professional. Time quoted at the beginning was beat which was icing on the cake! More

by cars99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Gogue
Jul 21, 2021 -

Audi Grapevine responded

Thank you, for the positive review. We're glad that Joel provided you with an excellent experience with your recent service visit. We look forward to your business with us again!

July 16, 2021

We enjoyed working with our sales person, Jay. He was very knowledgeable. When we arrive to pick up our car, it was clean and full of gas. More

by terrellbrinson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Jul 21, 2021 -

Audi Grapevine responded

Thank you for your kind words! We'll be happy to pass your positive feedback to Jay. We thank you for your business and look forward to your next visit!

July 13, 2021

Intermittent problems fixed by Svc department. Push button on starter sometimes would take three tries before starting. Wife was concerned that the Q7 wouldn’t start on a trip. More

by Larry K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Phan
Jul 14, 2021 -

Audi Grapevine responded

Thank you, Larry for the positive review. We're glad that our team provided you with an excellent experience with your recent service visit. We look forward to your business with us again!

July 09, 2021

Service advisor Michael P great. Service department, not on top of simple repairs. Car was returned in incomplete condition. Not up to par AUDI !! Will rethink before returning! More

by gwmiller28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Phan
Sep 17, 2021 -

Audi Grapevine responded

Thank you for bringing this to my attention. I apologize for what you have experienced during your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Benson Chanthirath Aftersales Director bchanthirath@audigrapevine.com

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