Audi Grapevine

Nothing more frustrating than grabbing nails in 2 tires!!! Thank you Chris for walking me through the process, but making the time to get it done timely! tires!!! Thank you Chris for walking me through the process, but making the time to get it done timely! More

I took my A6 as a light appeared on my dash board that required immediate assistance. I made an appointment for Tuesday at 7:00am. Eric was onsite to greet me, took down all the information and off went required immediate assistance. I made an appointment for Tuesday at 7:00am. Eric was onsite to greet me, took down all the information and off went my car. Within 30 minutes Eric returned with a diagnosis, explaining what the issue is, how it can be resolved and the lenght of time it would take. I have an extended warranty with a deductible and Eric took care of contacting the Extended Warranty Company, getting authorization to proceed with the work. The parts were in stock and Eric let me know that the work would be completed the same day. When I returned to pick up my car it was waiting for me and i paid the deductable and off I went. The entire process with customer friendly, informative, and stressless. I would highly reccomend Grapevine Audi to anyone who owns an Audi and needs service. Thank you for treating me as a person and not a number. More

Great experience buying new vehicle from Sales (Luis), General Manager, and Financing. The young lady that helped introduce amazing technology on the car was amazing as well. Great job General Manager, and Financing. The young lady that helped introduce amazing technology on the car was amazing as well. Great job More

Joel is and has been phenomenal since I've been a customer of this dealership, which is 4 yrs now. It started with the General Manager, then my sales people, and then to service even when Joel wasn't customer of this dealership, which is 4 yrs now. It started with the General Manager, then my sales people, and then to service even when Joel wasn't my go to. As I worked with the other two Service Reps I've had, Joel was always kind, polite and willing to assist. More

The professionalism of Daniel Greer was extraordinary. He answered every question posed and fully explained all aspects of the process. You should consider him a real asset to your dealership. He answered every question posed and fully explained all aspects of the process. You should consider him a real asset to your dealership. More

The Audi Grapevine location is hands down the best. Do not go to the Downtown FTW location it will turn you away from buying an Audi. If you go to the Grapevine location, everyone there from sales to serv not go to the Downtown FTW location it will turn you away from buying an Audi. If you go to the Grapevine location, everyone there from sales to service is what you would expect from a luxury dealership! More

Great service, never have had any issue. Chris Zamora was great. I got the 40K service, received a loaner, everything was good. Great Service, very happy was great. I got the 40K service, received a loaner, everything was good. Great Service, very happy More

Service techs are knowledgeable and friendly. Vernon was no exception. Have always gotten great service since we purchased our Q in 2016. Nice dealership. Very professional. no exception. Have always gotten great service since we purchased our Q in 2016. Nice dealership. Very professional. More

Great service department!Rene does a great job! Very Great service department! Rene does a great job! Very service oriented. Always giving great advice on what is best for our two Audi’s , to keep then Great service department! Rene does a great job! Very service oriented. Always giving great advice on what is best for our two Audi’s , to keep then in tip top condition! More

Appreciate the service and all was well done. I would appreciate the dealership making more loaner cars available, as I was unable to obtain a loaner despite scheduling an appointment. I was told they h appreciate the dealership making more loaner cars available, as I was unable to obtain a loaner despite scheduling an appointment. I was told they had all been reserved already. I was provided with transportation via Lyft and that was fine, but I still did not have a vehicle to drive while waiting on my service to be completed. More