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Audi Grapevine

Grapevine, TX

4.6
1,351 Reviews

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,351 reviews

March 04, 2021

They treat the customer like royalty!Great communication They treat the customer like royalty! Great communication every step of the way! Fast service and a pleasant waiting area! A little out of my way b More

by Madashell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cris Zamora
Mar 05, 2021 -

Audi Grapevine responded

Thank you for the positive review. We're glad that you had a fast and pleasant experience with your recent service visit. We look forward to your business with us again!

March 03, 2021

Very good experience. Took less time than expected. Staff was very coutious but professional. Everything was clean in the waiting area. My car was clean inside and out when they finished. The only negative i More

by joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel
Mar 03, 2021 -

Audi Grapevine responded

Thank you Joe for the positive review. We're glad that you had a professional experience with your recent service visit. We look forward to your business with us again!

March 01, 2021

Great service. Great coupon price for Sunday oil change! And the car wash especially after our snowstorm was just perfect at the right time. I will be back! More

by wphillips
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel
Mar 01, 2021 -

Audi Grapevine responded

Thank you for your kind words! We are thrilled that you had a great service visit!

February 27, 2021

Rene was awesome and personable. Your team nailed my service again. Always a pleasure. I’ll be sure to recommend your dealership. I don’t dig the 25 word minimum in the survey. More

by Pbadali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene
Mar 01, 2021 -

Audi Grapevine responded

Thank you for your kind words for Rene! We thank you for your business and look forward to your next visit!

February 27, 2021

Always prompt and greeted with a smile and friendly service. Get answers to your questions and very professional. I like the atmosphere there !! Every time I go there I am always treated with respect ! More

by haroldu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Zamora
Mar 01, 2021 -

Audi Grapevine responded

Thank you Harold for your kind words! We thank you for your continued business and look forward to your next visit!

February 26, 2021

Great customer service and friendly staff! I wouldn’t take my car anywhere else! Very nice and clean waiting area and fast service! Safe place to wait for your car! More

by Katalin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel
Mar 01, 2021 -

Audi Grapevine responded

Thank you, Katalin, for your kind words for our staff! We thank you for your business and look forward to your next visit!

February 25, 2021

I have always found the staff at Audi Grapevine to be very courteous. I especially like dealing with Vernon Burns, assistant Service Manager. When I have waited for service on my Audi SQ5 he is always ve More

by MikeD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vernon Burns
Feb 26, 2021 -

Audi Grapevine responded

Thank you Mike for your kind words for Vernon! We are thrilled that he provided you with a very courteous service visit. We look forward to your business with us again!

February 25, 2021

Vernon was once again fantastic as the service representative. He is beyond professional and always takes great care of me and my car. Vernon is one of the major reasons I get my car serviced at More

by fjmcintosh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vernon B
Feb 26, 2021 -

Audi Grapevine responded

Thank you for your kind words for Vernon, we appreciate it! We are very happy to hear that we were able to provide you with a fantastic service visit!

February 21, 2021

My S7 had issues with the cold weather and was able to get help from Audi Grapevine to get my car repaired as quickly as the weather made it possible. I appreciated Joel staying a bit late in order to me More

by Tarn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel
Feb 24, 2021 -

Audi Grapevine responded

Thank you Tarn for your kind words for Joel! We are thrilled that he provided you with a great service visit for your S7. We look forward to your business with us again!

February 13, 2021

Good mechanics just don’t get your oil changed late in the day may be a problem........... had to come back and have door handle fixed don’t know why it broke off right??? More

by King
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 19, 2021 -

Audi Grapevine responded

Thank you for bringing this to my attention. I apologize for your oil change experience. I would like an opportunity to fix this and to earn your business, please contact me at ppalenzuela@audigrapevine.com. I look forward to speaking with you. Pedro Palenzuela General Manager ppalenzuela@audigrapevine.com

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