Audi Grapevine

Routine servicing, A++ service Came in on a busy Saturday for my annual servicing (+ a recall notice). Rene (my service advisor) quoted me 2.5hrs and even as busy as it was, he was Came in on a busy Saturday for my annual servicing (+ a recall notice). Rene (my service advisor) quoted me 2.5hrs and even as busy as it was, he was exactly right. Besides just my servicing, Renee cleaned the inside of my windshield AND got back to me on Mon about a quote & the contact name & number for a serious ding someone so nicely left on my passenger door. Also, this time I was sent by email & text what was going on with my car and given the option to pay via my phone. I've seriously enjoyed everything from purchasing my car to the quality annual services @ Audi Grapevine (especially Rene Laurel's customer service)! More

My salesman and the management team were amazing. They did not give up on me and called to work out a deal that I was happy with. did not give up on me and called to work out a deal that I was happy with. More

Excellent service Customer service was friendly and waiting area was clean and spacey. I do wish they had more loaners but was offered one at a later date. Customer service was friendly and waiting area was clean and spacey. I do wish they had more loaners but was offered one at a later date. More

Vernon is always a pleasure to work with and is straightforward regarding the care of our car. Only disappointed that window tint does not come with a lifetime warranty. straightforward regarding the care of our car. Only disappointed that window tint does not come with a lifetime warranty. More

Audi Grapevine service center has always been very helpful, efficient, proactive to my needs and accommodating. Eric Juarez was my Service Manager and he was in constant communication with me through helpful, efficient, proactive to my needs and accommodating. Eric Juarez was my Service Manager and he was in constant communication with me throughout the day. The Valet Service to pick up/deliver my car from my home was icing on the cake. More

Service was done in a timely manner. My car was hand washed and vacuumed before return. My loaner car was clean and more importantly and Audi! Not an enterprise rental. washed and vacuumed before return. My loaner car was clean and more importantly and Audi! Not an enterprise rental. More

Welcoming and professional! I very much appreciate the accommodation for my families health safety. My wife is particularly at a high risk for the Corona virus and the staff too I very much appreciate the accommodation for my families health safety. My wife is particularly at a high risk for the Corona virus and the staff took all of the cautions I ask for and could think of for servicing my vehicle. I am always treated well at Audi Grapevine but this visit is particularly appreciated from dropping my car off to paying for the service by cell phone. Thanks to Jared M, Chris Z. and everyone else who serviced, cleaned and otherwise helped to provide this great service. You are appreciated, Dana and Nancy Barber More

appointment was on time 11am. very please with the service, everyone is so helpful, will do all they can to make sure you are comfortable or need anything while waiting. very please with the service, everyone is so helpful, will do all they can to make sure you are comfortable or need anything while waiting. More

Thank you Joel for excellent service in the service dept. It is greatly appreciated.He always gave great service.Very prompt,professional and gives all details- He made sure Porsche It is greatly appreciated.He always gave great service.Very prompt,professional and gives all details- He made sure Porsche More

Just completed the purchase of a 2019 CPO Audi A6. I live in NY and communicated with My sales rep Syed Rahman via text and phone. He is the consummate professional and was extremely responsive to each text in NY and communicated with My sales rep Syed Rahman via text and phone. He is the consummate professional and was extremely responsive to each text and call. Buying a car remotely from halfway across the country during COVID-19 COULD have been a disaster of an experience. It was anything but as Syed was nothing short of fantastic each step of the way. In fact, he just texted me to let me know the car was just picked up for delivery to NY. I opted to use my own delivery service, yet he texted me anyway. TEN GOLD STARS! 🌟🌟🌟 He clearly takes his job providing exceptional customer service very seriously. It was also good working with Shawn in finance— no high pressure nonsense, just info on my various choices which he explained and answered my questions about. Will update this review once I actually receive the car, but my experience to now with Syed and the team at Audi Grapevine has been terrific. More