Audi Grapevine

Beware of Sean in Finance Audi Grapevine If I could leave negative stars for Sean in Finance I would. Later I was reviewing the paper work & contract and noticed the monthly Audi Grapevine If I could leave negative stars for Sean in Finance I would. Later I was reviewing the paper work & contract and noticed the monthly payment was in line with what I expected. But, Sean put on contract 66 months not 60 as I stated. First off after I told Sean NO 3 times on the Gap Policy, $995.00 Told Sean 2 times NO one dent policy. $1,000.00 Sean put it in the contract anyway. Sean, failed to tell us the service policy he added was $2,400.00 After dealing with Chen in Sales being so up front and honest about everything, I let my guard down in dealing with Sean in Finance. Big mistake on my part. After calling Sean, he said we could cancel the extra policies anytime. Sean didn't seem to care he put things on the contract we said NO to. Well, that takes 4-6 weeks to process with Group 1 cancellations. Now, we are stuck with an extra $4,395.00 on our note and an extra 6 months of payments. I have to say our Sales person Chen, was excellent. Be very cautious dealing with of Sean in Finance at Audi Grapevine. That being said, I would definitely not do business with Sean at Audi Grapevine. I have purchased cars in the past from Park Place dealerships and never had anything like this to occur. More

If I could leave no stars, I would. Be very cautious when leasing a vehicle with Grapevine Audi. I recently leased a vehicle with them and during negotiations and while signing my contract, a 36 month when leasing a vehicle with Grapevine Audi. I recently leased a vehicle with them and during negotiations and while signing my contract, a 36 month lease and only a 36 month lease was discussed. Imagine my surprise when I got my first note in the mail and discover it's a 42 month lease. Not only that, upon reviewing my paperwork provided by Sean in the finance department, none of my financial paperwork was provided. Yes, shame on me for not paying more attention. However, I had faith that what was coming out of their mouths was honest and was what was written on the contract. Sean seems to think it's ok they did this though, because he gave me a deal on the Audi protection plan. More

30K mile service Had the 30K mile service completed. Quick and easy process, got me in and out in 15 min with a loaner car, work was completed in under 2 hours. Had the 30K mile service completed. Quick and easy process, got me in and out in 15 min with a loaner car, work was completed in under 2 hours. More

Friendly staff, very clean, very organized, detailed and professional. Always great service and always get top notch treatment. Highly recommend their service department for all your Audi needs! professional. Always great service and always get top notch treatment. Highly recommend their service department for all your Audi needs! More

Uneventful, service as expected The service was as expected, uneventful which I consider a very good experience. Frankly there was not much thought in the process as it took place wi The service was as expected, uneventful which I consider a very good experience. Frankly there was not much thought in the process as it took place without incident. More

Vehicle Service Had our initial service performed on our Q5. The service advisor was very communicative and provided excellent service. Wait time for the vehicle to Had our initial service performed on our Q5. The service advisor was very communicative and provided excellent service. Wait time for the vehicle to be serviced was not excessive. More

Excellent service as is the norm I like going electronic with the servicing process. Only issue with electronic servicing is when questions arise. In this service, Audi electronical I like going electronic with the servicing process. Only issue with electronic servicing is when questions arise. In this service, Audi electronically recommended I replace or watch 3 out of 4 tires. I thought 3 tires recommendation was odd, in that I would never put 3 new tires on with 1 old tire, so I disregarded the recommendation for now. More

Excellent service. I stop by without an appointment for a warranty service. I was accommodated and the car was checked. all this done in less than 1 hour warranty service. I was accommodated and the car was checked. all this done in less than 1 hour More

Yearly service Rene Laurel is my service representative and I'm fortunate to have him. He is friendly, courteous, and professional. My car received it's yearly mai Rene Laurel is my service representative and I'm fortunate to have him. He is friendly, courteous, and professional. My car received it's yearly maintenance check and oil change in a timely manner. Rene kept me posted on the status of my car while I was away. I'm completely satisfied. More

Audi Grapevine Service rocks! Quick service and does the job right the first time. Audi cars are the best and this is the place to go for service. Thank you! Quick service and does the job right the first time. Audi cars are the best and this is the place to go for service. Thank you! More