Audi Grapevine

Ricky took over for another sales person who was not very well informed. Ricky was very well-informed and very helpful to me. He was responsive over task and willing to do as much online as possible. There w well informed. Ricky was very well-informed and very helpful to me. He was responsive over task and willing to do as much online as possible. There was also a finance gentleman that brought the Papers out for me to sign. The car was delivered the next day. Super helpful and kept the social distancing in place. More

Service Department is amazing Rene is a pleasure - he makes sure everything is perfect! Rene is thoughtful, professional and considerate of my time. I highly recommend this service Rene is a pleasure - he makes sure everything is perfect! Rene is thoughtful, professional and considerate of my time. I highly recommend this service department and Rene. More

My experience at Audi Grapevine has been wonderful. After driving a Corolla for 11 years, it was time for an upgrade. I’ve been eyeing Audi for awhile, and I saw that Audi Grapevine had an A4 that ca After driving a Corolla for 11 years, it was time for an upgrade. I’ve been eyeing Audi for awhile, and I saw that Audi Grapevine had an A4 that caught my attention. My wife and I went to the dealership 15 minutes before closing because we were looking at other cars earlier that day. We were primarily interested in test driving and Joe Peer helped us out. He is very kind and helpful. He answered all my questions and then answered all my wife’s questions. We ended up loving the car and decided to purchase it. Audi Grapevine has haggle-free pricing, which saved a lot of time and headache going back and forth. All the fees were reasonable so we decided to proceed. Jake Kaufman helped us with financing. He didn’t waste our time trying to sell products we didn’t express an interest in. He was very nice and helpful. However, when looking at extended warranties, Jake told us it began at the original in service date. This was wrong and it began the date of purchase, which is a mistake that benefited us. We got an extended warranty, but ended up changing our mind a few days later. We ended up leaving close to 9pm and we were pleasantly surprised to see Joe still there to a thank us. With regard to cancelling the extended warranty, Joe and Jake answered our questions and were very respectful about our decision to cancel. The cancellation process was very easy and I was impressed that no one was being pushy. When I took delivery of the vehicle, Joe answered all our questions. I’ve also had random questions in the weeks since purchasing the vehicle, and he has been very responsive. Overall, my wife and I believe this to be one of our best car buying experiences. I highly recommend this dealership and Joe Peer to anyone considering purchasing an Audi. More

Wonderful service and knowledgeable sales and financial team. I am really glad I made the choice to stop at Grapevine Audi. If not, I would have never known the great experience in purchasing my vehicle. T team. I am really glad I made the choice to stop at Grapevine Audi. If not, I would have never known the great experience in purchasing my vehicle. Thanks Joe and Jake!! More

Excellent experience purchasing Audi Q5 Joe Peer was very helpful in finding just the Q5 that my wife wanted. Great experience with the purchase. Shaun was also extremely helpful with the f Joe Peer was very helpful in finding just the Q5 that my wife wanted. Great experience with the purchase. Shaun was also extremely helpful with the financing details. More

Left a review on google. This dealer is horrible. GM Mo does not return my calls. Spent right at $1800 for maintenance and now Audi S7 has been in different place getting maintenance performed and schedul does not return my calls. Spent right at $1800 for maintenance and now Audi S7 has been in different place getting maintenance performed and scheduled at different dealer to get recall performed. Again. These guys are plain are crooks. Mo left a firm response to my last posting. Truly a joke More

The Team is the Dealership The people are the Dealership and Vernon as my Service Advisor represents customer service excellence....its a mark that I keeps your dealership in mi The people are the Dealership and Vernon as my Service Advisor represents customer service excellence....its a mark that I keeps your dealership in mind for my Q5.....because he may not be around on the days I bring my car in for service, I hope the other Advisors identifies with the same level of service as well!! Congrats to Vernon that makes your Dealership 5 stars and the support teams that are well trained in what customer service is supposed to feel like!! More

Vernon is very professional but possess pleasant personality traits. He listened to my questions and explained the answers He advised me of what the mechanic found during the inspection but allow personality traits. He listened to my questions and explained the answers He advised me of what the mechanic found during the inspection but allow me to make decisions. I valued him to be my service advisor More

Joel has always provided me with excellent service. He has good attention to detail. He has made my experience with Audi Grapevine an exceptional one. has good attention to detail. He has made my experience with Audi Grapevine an exceptional one. More

Sales Department Manger the absolute WORSE On two different weekend we went in to purchase a vehicle. Not only did Eddie the Sales Manger not want to deal with us, he did not get his facts str On two different weekend we went in to purchase a vehicle. Not only did Eddie the Sales Manger not want to deal with us, he did not get his facts straight and he tried to charge us extra for a Certified Pre-Owned Warranty that clearly still shows it is included in the price. We walked out willing to pay cash because EDDIE does not know how to keep the Customer Happy. Both Sales Ladies were the best, but having to deal with him, I will never recommend this dealership to anyone. Go to Audi Plano, they know how to treat customers. More