Audi Great Neck

Just bought a new Audi Q5 from Mark. He's a wonderful salesman & we've bought many cars from this great dealership. Everyone is soooo nice , Mark, Drew& the welcoming receptionist. The n He's a wonderful salesman & we've bought many cars from this great dealership. Everyone is soooo nice , Mark, Drew& the welcoming receptionist. The new q5 is gorgeous! I trade a very low milage car for this beauty. Hope to buy many more cars from Audi Great Neck. More

To Audi of Great Neck Upper Management, I am writing to formally address a serious matter regarding your dealership’s handling of my recent service visit, which resulted in damage to my vehicle, dishone to formally address a serious matter regarding your dealership’s handling of my recent service visit, which resulted in damage to my vehicle, dishonest communication, discriminatory treatment, and complete disregard for your legal and professional responsibilities. The experience has left me emotionally, financially, and mentally distressed, and I expect immediate corrective action. On May 10, 2025, I brought my Audi A6—fully operational at the time—to your dealership to purchase a new key. I clearly explained to Amanda Shauka that my aftermarket key functioned to start and lock the vehicle, though it did not unlock it remotely. I was charged nearly \$700 for a new key, plus an additional \$120 for programming. At no point was I warned about potential risks or informed that your team would attempt to program the new key using the aftermarket one—a method that ultimately caused the system failure. After hearing nothing for several days, I had to follow up on my own to learn the key had arrived. When I returned for the programming, I waited over an hour only to be told your technician used the aftermarket key—against common protocol—and rendered the car inoperable. A vehicle that worked perfectly when I arrived left, is now unable to start. I was then told repairs would cost over $3,000, and blame was placed on me, despite the damage clearly being the result of your technician’s poor judgment. Following my insistence, Jeremy DeJesus later suggested the cost might be reduced to $400 and assured me the issue would be resolved within 48 hours. I also had to demand a loaner vehicle, despite living an hour away and being left without transportation due to your team’s error. Days passed with no update. Once again, I had to initiate contact, only to be told the situation had changed again—now the repair would cost $1,000 with no guarantee it would even solve the issue. This pattern of misinformation, lack of accountability, and shifting explanations is deeply unprofessional and unacceptable. I was never given a clear explanation, no one took ownership, and I was treated as a nuisance rather than a customer whose car your dealership damaged. Beyond the technical issues, I cannot ignore the tone and treatment I received throughout this process. I was spoken to dismissively and made to feel that my concerns were unwelcome. Given the consistency of this treatment, I believe I was profiled and treated differently based on my race and background. If true, this would constitute discrimination—something your dealership should take seriously and investigate thoroughly. Let me be clear: * My vehicle was fully functional upon arrival. * Your technician’s actions rendered it inoperable. * I was not informed of any risk before service was performed. * Your dealership’s responses have been evasive, dishonest, and inconsistent. * I am now without reliable transportation, bearing unjustified costs, and facing emotional and financial distress directly caused by your mishandling. Your dealership is legally obligated to provide services with reasonable care and skill under New York consumer protection laws. Misleading a customer, failing to disclose risks, damaging their property, and then demanding payment for repairs not only breaches this duty—it may constitute deceptive business practices and open your company to legal liability. I am demanding: 1. Full repairs of my vehicle at **no cost** to me. 2. A formal written apology from management, acknowledging the mishandling and damage caused by your team. 3. A comprehensive internal review of this incident, including how service is handled and how customers are treated—particularly those from minority backgrounds. If this matter is not resolved fairly and without delay, I will pursue all available legal avenues, including filing formal complaints with the New York State Attorney General’s Office, the Better Business Bureau, and civil right More

Just purchased a car from here a few weeks ago. when it arrived the brakes squeaked like crazy. called the sales person and he said it had all new brakes. i took it to a local shop and they said yo when it arrived the brakes squeaked like crazy. called the sales person and he said it had all new brakes. i took it to a local shop and they said you need all new brakes and it will cost $6,000. upon calling this deal er back, now the "new brakes" were downgraded to maybe just pads. im waiting to see what they will do here. after several attempts to find out, im not getting a response. this all not to mention that the car had mismatched tires with various degrees of wear and a lot more scratches than you could tell from pictures or video. I have also reported this to Audi corporate. Inspection Results: https://dlrlnk.com/4XjMDsMD4TtK https://shop4d.com/webpage-inspection.php?r=MjU5ODg5MDk More

I am writing to convey just how bad sales and customer service is at Biener Audi, Great Neck. I recently bought a low mileage A4 from Biener Audi to replace my wife’s older A4. I have been very disappoi service is at Biener Audi, Great Neck. I recently bought a low mileage A4 from Biener Audi to replace my wife’s older A4. I have been very disappointed that Audi made no checks on the state of the car before selling it, made limited attempts to fix the problems when they were identified, and lied about fixing shot engine mounts, which could have endangered my wife on the road. Note to potential customers: they tried to quietly tack on an extra $1000 to the agreed price for unspecified services, a charge they withdrew when they were unable to define what these services were. I have concluded that car purchasers should ignore the Audi name, as the facility is not interested in customer satisfaction nor the quality that I thought Audi represented. There are many better used-car dealers. This is one to avoid. I have previously owned 5 Audis over the last 20 years and, to date, have been a fan. So, naively, I expected competence and a level of honesty from Biener Audi. My first question before buying it was: “What is wrong with the car?” I was told: “Nothing. It’s been certified.” Since driving the car home, the following issues emerged: 1. The control panel for the driver's seat was loose and flapping. 2. The glove compartment door hinge was broken, leaving the door dangling when opened. 3. The center console cover hinge was broken, allowing the cover to slip off while driving. 4. The back of the driver’s seat was loose. It looked as if this was reattached with a glue/molasses mixture which melted in the sun and ran down the back of the chair, shortly after getting home. The passenger seat was in a similar condition. Ali Muhammad, the sales manager, said he had seen this when the car arrived but had not fixed it. He explained how the covers should be attached with Velcro pads. 5. My mechanic took a look over the car and said the engine mounts were totally shot and the front mount was missing. The transmission mounts are also shot. This is not what I expected from a “certified” car from Biener Audi. I gave Ali M the list faults and he said he would see what he could do. I left the car with him for two weeks and when I returned for the car found that he had sorted the control panel for the driver’s seat, but had just put a couple of screws in the back of the seat to hold the back panel! A cheap fix rather than a proper repair. Ali M said they had replaced the engine mounts - lies - they had not and my mechanic gave me the shot mounts as evidence, after replacing them. Nor had they replaced the missing front mount. Ali M obviously had no problem in letting my wife drive the car in a dangerous condition. He said the center console was on back order - now three months and counting (the part is available aftermarket within days!) He forgot about the flapping glove compartment door altogether. Ali M is never available on the phone and no longer answers my emails. In addition to the appalling service, we were also disgusted by the shoddy state of the facilities. During our visit, we had a three and a half hour wait for the paperwork to be completed. During that time, my wife had to use the restroom and was shown where it was. The first restroom had no toilet seat so she was directed to another. This toilet suddenly flooded when flushed – messy and upsetting. No apology, just a “not my fault” from the manager. I have seen quite a number of used car dealerships over the last months and none are as run down as Biener Audi Great Neck. With Audi sales figures dropping as fast as they are, it seems strange that an Audi facility should feel so free to abuse a customer who actually likes their cars. I strongly recommend avoiding this one. More

“Luxury” dealership full of lies and deceit. I purchased a certified preowned Q3 from Lloyd in June 2024 - there were about $2500 in hidden fees that were never communicated to me. One of thes I purchased a certified preowned Q3 from Lloyd in June 2024 - there were about $2500 in hidden fees that were never communicated to me. One of these hidden fees included an Audi multi-point inspection which promises (as the website states): “pre-owned vehicles undergo a rigorous inspection and reconditioning process before being listed for sale.” The lack of transparency left a bad taste in my mouth but I was able to negotiate a very small discount and went forward with the transaction. As I was pulling off the lot, I was only then informed that the car had one key instead of two, as promised. Lloyd promised to look into it for me and get me the second key. After following up with Lloyd several times and not getting any response for 3 months, I reached out to the preowned manager, Ali, who promised he would make this right. However, the key promised to me by Ali was always delayed as there was a “chip shortage.” I was told this from August - November. In November I reached out to the parts department at Northern Blvd to learn that keys are readily available and I could have one within days confirming that Ali never ordered the key. One week after pulling off the lot on Middle Neck Road, I noticed a strong smell of gasoline as I drove. I brought the car to the service department on Northern Blvd and was informed that the cars fuel injector was spewing gas and not safe to drive. The entire fuel injector had to be replaced as a result. A few weeks after that, I realized that the seatbelts in the back did not work. Again, I had to take the car to the service department for them to fix this other issue as I was given a car with serious mechanical and safety issues. It is very hard to believe that the “intensive inspection” Audi Great Neck promises and charged me $1,300 for actually happened. My family and I were happy customers of Audi Great Neck for 30+ years but that relationship has been severed by the horrible experiences listed above. Repeated attempts to have anyone from Audi rectify their mistakes resulted in a game of whack a mole as someone (Audi Great Neck management) would seem to be interested in helping and would wind up ghosting us. More

I bought two Audi q7, one in 2009 still running with iced 250,000 miles and my second was purchased in April 2024. Both times I used Marc Rubin who was extremely professional and honest!! I would 100 percent 250,000 miles and my second was purchased in April 2024. Both times I used Marc Rubin who was extremely professional and honest!! I would 100 percent recommend him to anyone who is interested in an Audi!!! More

MATT AT THE SERVICE DEPARTMENT WAS TERRIBLE NO COMMUNICATION AND JUST A HORRIBLE EXPERIENCE WITH HIM OVERALL COMMUNICATION AND JUST A HORRIBLE EXPERIENCE WITH HIM OVERALL More

BEWARE. SOMEONE AT THIS DEALERSHIP STOLE MY CREDIT CARD AND CHARGED $300 for tolls. I HAD A LOANER FOR TWO DAYS AND NEVER WENT THROUGH A TOLL. DO NOT TRUST T SOMEONE AT THIS DEALERSHIP STOLE MY CREDIT CARD AND CHARGED $300 for tolls. I HAD A LOANER FOR TWO DAYS AND NEVER WENT THROUGH A TOLL. DO NOT TRUST THEM. More