Audi Great Neck

Great service and exprience. We are first buyers on a audi cars, we read a lot of good reviews and we went in to Biener Audi dearler and meet Michal De Cosimo and test drive the c We are first buyers on a audi cars, we read a lot of good reviews and we went in to Biener Audi dearler and meet Michal De Cosimo and test drive the car and we love it. Michael gave us excellent service, he took the time to explaine and show us the car and how everything works and he program it for us. Thank you for taking your time to give us the best exprience on purchsing our new car. More

Lou gets it done. No matter what the issues Lou's my man.. I bought my 2013 A7 from another dealer in Florida. I have bought cars from Biener before, but not this time. No matter what the issues Lou's my man.. I bought my 2013 A7 from another dealer in Florida. I have bought cars from Biener before, but not this time. The Florida dealer delivered my car with a squeaky driver side window. It was annoying at best . Sound simple right, well it wasn't. I came back a few times to solve the problem with no results. Lou stepped in, took comand and solved the problem. My Champion Lou Del balzo. He is a true professional and makes me feel like family. More

Did you ever look forward to getting your car repaired? Yes, if you know Louis Del Balzo, a service consultant at Biener Audi. My 2008 A4 blew a brake light yesterday. Within a minute a police officer sto Yes, if you know Louis Del Balzo, a service consultant at Biener Audi. My 2008 A4 blew a brake light yesterday. Within a minute a police officer stopped me. I told him it just happened and I would have it fixed first thing in the morning. I doubt if he believed me. I meant it and was absolutely certain it would get done as I said. At 9:01 AM I was in the Service Department after ZERO waiting time. No appointment. The facility is huge. At 9:02 Mr. Del Balzo approached me and inquired what was wrong. I told him. At 9:05 the brake light was already being changed. At 9:15, before I even finished my complimentary chocolate chip cookie, (they are always delicious) Louis came to tell me the repair was complete. By 9:20 I was on my way out of the facility. It is 10:06 now. What can you say? This is not the type of attention or care you expect or receive anywhere else, at least not in the world of car service. And this was not an anomaly. This has been typical of my experience since I bought the car from Biener in 2008. Mr. Del Balzo has greeted me this way perhaps 10 times in six years for both routine maintenance and an occasional repair. There is always a handshake, a quick analysis of what needs to be done, an informative conversation and a perfect repair, all in less time than one would expect. Always. I commend Louis Del Balzo in particular and the entire facility in general for providing the kind of car care you look forward to. This is my third Audi and it will not be the last, in part because of the vehicle itself and in large part because of the maintenance and repair service you can count on. Thank you Louis. Edward M. Schoenman More

Louis Del Bazo is not your typical Service Guy! Louis is the best Service guy I have ever worked with. He is professional, knowledgeable, reliable and courteous. If you have an unusual issue, Loui Louis is the best Service guy I have ever worked with. He is professional, knowledgeable, reliable and courteous. If you have an unusual issue, Louie will "go to bat" for you with management. Bringing my car in for service used to be a chore. Louis makes it easy and it is always a positive experience. More

Wonderful Experience Joe Mortell went above and beyond great customer service. He truly cares and takes pride in what he does. Thank you Joe and Biener for a wonderful ex Joe Mortell went above and beyond great customer service. He truly cares and takes pride in what he does. Thank you Joe and Biener for a wonderful experience and a car that is more than I could ever dream. I am proud to say im apart of the Biener Audi family. Thanks Joe Mortell !!! More

Audi Q3 lease My leasing experience at this delership was seemless and stress free. Especially because of the excellent service by my salesman Michael DeCosimo. I w My leasing experience at this delership was seemless and stress free. Especially because of the excellent service by my salesman Michael DeCosimo. I would definitely recommend this dealership to a friend. More

Excellent Customer Service It was a great pleasure dealing with Louie. I contacted Louie couple of times with issues I had and he was able to get me in for service right away. It was a great pleasure dealing with Louie. I contacted Louie couple of times with issues I had and he was able to get me in for service right away. He provided excellent service from squeezing me in without appt, getting me loaner car and provided me with updates on my car while it was in the shop. More

Louie Del Balzo & Biener You couldn't ask for better person to work with than Louie. He is professional, courteous and makes you feel that you are important- rare qualities i You couldn't ask for better person to work with than Louie. He is professional, courteous and makes you feel that you are important- rare qualities in the service industry. Louie knows what it takes to make what can be a stressful situation seem effortless and easy. While my car was being assessed, I saw my salesperson, Drew, and was able to comes to terms on my new lease and new car for this November. The whole process was so smooth - this is one of the reasons I didn't hesitate to renew my lease with Biener Audi. Luckily with Audi, I don't often need to bring my car in for service, but when I do, I'm glad Louie is there. More

Great Experience First off, I'd like to say that I am overjoyed with my new vehicle purchase from Biener Audi. I spent nearly 4 months test driving A4s around the Roch First off, I'd like to say that I am overjoyed with my new vehicle purchase from Biener Audi. I spent nearly 4 months test driving A4s around the Rochester, NY area, with no luck at any dealership. I even made the trip down to Nyack and Maplewood, NJ in my quest to find the right car. Mind you, that's more than a 10 hour round trip from where I live. I've walked away from deals over the littlest details, including small differences in price, rude negotiating, and the even method of payment. To say the least, finding the right car seemed quite helpless after a while. Thankfully, I found the vehicle with all the right specs at Biener Audi. The first person I talked with was Breene, who negotiated the sale. Within about 4 emails, we had a price worked out and were making arrangements for me to pick up the A4. I was a little hesitant to get my hopes up because of my previous experiences at other dealerships, but I was more than surprised with the service once I finally got down to Great Neck. Joe was the specialist who went over the vehicle with me, and he was more than helpful. He went over every detail in depth, and made the actual transaction effortless. I couldn't be more thrilled with the service I received and would definitely recommend Biener Audi. I will definitely be purchasing my next Audi from them, and I can say that with 100% confidence. More

Louis Del Balzo & Biener Audi Service -a winning combination Louis and the whole Biener sales and service team excels in delivering 100% customer satisfaction,and a truly great customer experience (and automobi Louis and the whole Biener sales and service team excels in delivering 100% customer satisfaction,and a truly great customer experience (and automobile). Having dealt with other premium brand German automobile dealerships on LI, the difference is night and day. Louis is always a true professional, making things happen in a quick and seamless way for his customers. His attitude and communications style is very refreshing, always building confidence that the outcome will exceed expectations. Both Louis and Biener understand that keeping the customer happy after the sales is the basis a mutually beneficial relationship. I really appreciate having such a great team to take care of my S4. More