"Can't say enough!"
This is my second Audi lease with Joe Mortell.. Not only is he extremely knowledgeable about all Audi models and features , he is professional, honest and personable. Both the Sales Dept and the Service Dept. have exceeded my expectations.
"Outstanding experience with a new S5. "
- Rashad N.
I had an impeccable experience at this dealership, from start to finish. I had easy and quick access to my salesman/brand specialist Joe Mortell. He is extremely forthcoming, honest and easy to reach. We closed the deal over the phone in a span of a day, and I picked up the car the following day.
Throughout the process, I was in direct contact with Brian Paige, one of the dealership's delivery / finance managers. He was extremely honest and transparent—there were no hidden numbers, hard-sells or anything of the sort. I did purchase an add-on service of my own volition, following his recommendation... but it was reasonably priced and a good value, and it was a no-strings-attached offer.
Brian took my calls after hours on his personal cell phone, explaining in meticulous detail...because I'm a numbers guy like him. We organized a time for us to sit down and sign, and went through line-by-line explaining any and all questions I had about the transaction.
To my surprise, the car had my final plates/tags already on it... I did not need to deal with temporary tags and go to the DMV. And this happened overnight!
Arvinder walked me through all the features of the car before I signed, he was also extremely helpful. One of the detailers took care of any last minute water residue and gave me some tips on maintaining the car before we took it home.
I'm sure I'll be doing more business with Biener Audi in the future, and would recommend them to anyone. They're an excellent asset to the community and I had an amazing experience. No nonsense, total transparency and fast. Exactly what I was looking for. A complete 180 from the other dealerships I spoke with.
Very butthead professional staff
Did what was told
Would recommend to others
Kevin and Joe very helpful
Cant remember everyone'sname but everyone professional
"Jeremy is a superstar "
The service location is always clean and the employees are superb as well as professional. Jeremy is my go to guy he takes care of all my needs as well as i forms me of additional services I may need for my car. Thank you Jeremy for keeping me safe on the road! -Tamara
"Excellent Service Dept."
I would NEVER recommend the SALES DEPARTMENT! I was extremely unhappy with them! However, with the Service división they are the Best! If it would be a combine excellent service I would definitely recommended but since is not to me! I would not!
Matt Weston is for SURE!!! Best service person for Audi! Astounding car service division!
"Working with the team was fast and easy. No hassles."
I've worked with Joe several times. He always accommodates my needs and makes the process a pleasure. Kevin was patient and very helpful. I moved to NYC and still chose to stay with Biener Great Neck.
The friendliest, honest and most professional dealership you will ever visit for either sales , service or parts. I have purchased multiple vehicles from Biener Audi.
"fantastic, a real pleasure"
I highly recommend Biener to anyone purchasing an Audi. Everyone I dealt with was highly professional and extremely knowledgeable. there is a reason why I always reurn to Biener to purchase my Audi.
Just got the new Q8 .. this is our 5th Audi from Biener .
The service is great, the sales team is amazing.
From appointment to picking up my car after service everything went as planned. This is my fourth Audi and I have always received excellent service from my salesman, third time I’ve used Joe Mortell and they have always serviced my cars exceptionally well. John Pizzo has from inception handled my service matters very well and professionally