"Will not recommend"
I have always loved Audi and their cars. It took the right sales person and treatment to turn me away and completely turn me off about Audi vehicles. I went into the dealership looking to purchase a new vehicle with specific requirements. The sales person had little knowledge of their products and didn’t fit my needs to find the right vehicle I was looking for. Also, the sales rep was very rude when I inquired about the price and it was a different price for the same vehicle every time I had asked. (Higher than the previous and higher than tag price)very disappointed. Switched to Mercedes. Proud owner of the GLE63 Amg now I wouldn’t recommend this dealership.
"Exceptional Experience - 2016 Q5 3.0T"
I went in looking for a 2016 SQ5. Went home in a 2016 Q5 3.0T. As Joe got to know me and what I was looking for, he put me into a car that was $8500 cheaper that had all the power and performance I needed in a second car. Beyond Joe, Drew and Brian were exceptional also. I was there on 2nd to last day of the month, the showroom was packed, yet they made time for me as if I were the only sale that mattered. #1 Audi dealership in the country, yet the #1 car buying experience I have ever had. Amazing.
"Fantastic Customer Service Experience!"
- HAPPY Audi Q-3 owners
We just picked up our new Q-3 from Biener. Salesman Joe Mortell was great & helpful in making sure everything was handled & ready for our scheduled pick-up--- we ordered the vehicle the day before leaving for a 3 week vacation & returned on 2/29 , expecting to do the pick up. Everything was handled in our absence, without a hitch. Great vehicle!
The best part was our experience with sales manager, Drew Russo. He expertly handled some nuisance "odds & ends" concerning the Audi A-3, that we had purchased at another dealership, but returned to Biener.
In years past, we had acquired other Audis, but never at Biener.( Despite living so close to this dealership) They were never competitive enough, & never seemed to "want" our business. THIS WAS REVERSED on this occassion. They truly earned our business, our trust, & thanked us for our business. Quite a turn around & we are now a member of "the Biener Family"-
"Joe Mortell = Class act."
As a Financial Advisor, my entire business relies on Trust, Honesty and Intergrity. Joe Mortell will provide you with all three. I have known about Joe for several years. A very good friend of mine has purchased several Audi's from him. Even though this is my first, I kind of new the experience that I was instore for. If I was going to ever purchase an Audi, I knew Iwas going to buy it from him.
Audi's are amazing and practically sell themselves. As an advisor, I provide products that other advisors can provide, and some of those products can sell themeselves too. The reason why clients choose me is directly correlated to the trust we build by paying attention, listening and understanding what my client needs. That is done by not providing the best performance, but the best service and an added value that others fall short of providing. Joe gets it.
Joe's character is what sets him apart from the rest. It's a rare thing to see someone approach each sale in a humble manner after years of success. If you're ever in the market for an Audi, he is someone I highly recommend. I wouldn't just go to your local dealer, I would head out to see Mr. Joe Mortell at Bierner Audi. Joe's experience, honesty and integrity is worth the trip to Biener Audi.
"Louie makes sure things happen and are planned for"
I always call Louie directly and then whatever work I need to get done falls into place. The waiting is cut to a minimum and my expectations are met.
Makes life easy for my two Audis.
"Excellent - as expected"
Joe Mortell is an outstanding representative - for both the car buyer and the dealer.
He made my new car purchase and pre-owned Audi trade in as easy as possible.
"Very positive experience one more time"
This is my third Audi from Joe Mortell and fourth from Biener. I am extremely happy with the service he provided. I know he did his best to get the me the best deal he could. I have been to other car dealers before to trade in my previous car. None of them offered anywhere close to what Kelly Blue Book was suggesting. Biener matched the Kelly Blue Book price without asking. I am not talking 1 or 2 thousand difference. I am talking about over 5K. I was able to get a nicer Audi with the trade in price given. Thanks Biener.
Joe is a great sales person and very friendly. He knew what he was talking about and did not even pressure to buy a car from him. Overall, great experience and great deal. I would recommend everyone looking to buy an Audi to buy from Biener.
"Very fair. Great car buying experience. Thanks Joe!"
The best car buying experience I've ever had. Joe was great. Friendly and fair with the pricing. I got a great deal on an A3 and couldn't be happier.
"Excellent Experience! Joe Mortell is the Audi King"
I've been around the block a few times and this was not my first car buying rodeo. I can honestly say that Joe Mortell, Sanjeev Nair and the Biener team provided the best car buying experience of my career. They went the extra mile in every aspect of the purchase. There are very few family run automobile dealerships anymore. Today everything is about scale and Moving product. Far from what I experienced- The Biener team took the time to make sure that everything that was important to me was addressed. The delivery process was incredibly smooth taking no more than a half an hour for me to turn in my old car and get educated on my new Audi. Hats off to everybody and I will definitely be back.