Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Audi Great Neck
Great Neck, NY
1,464 Reviews
We are the largest full service Audi dealership in New York with a world class New and Certified pre-owned inventory and award winning Service & Parts department. The service and parts departments are located on site and are able to offer loaner vehicles and shuttle services. We offer convenient service hours to suit most any schedule including Saturday service hours from 8am-4pm.
Audi Great Neck is a proud recipient of the Magna Society Award which recognizes us as the best of the best in exceptional customer service and all around business excellence.
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our new and used inventory online, request more information about vehicles, set up a test drive or inquire about financing!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 AM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:30 AM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,464 reviews
October 31, 2013
Extremely rude. I came in to inquire about purchasing or leasing a 2014 A4 after having a bad experience with a certified pre-owned vehicle from the same dealership. Was treated poorly and like my business leasing a 2014 A4 after having a bad experience with a certified pre-owned vehicle from the same dealership. Was treated poorly and like my business did not matter. To quote our salesman 'I don't care if you buy the car or not'. Poor form. Switched to another dealer and couldn't be happier. This dealership literally took a lifetime customer and converted me to another vehicle maker. More
by jenimazz
Employees Worked With
October 24, 2013
Drew was knowledgeable, friendly and direct. He gave me honest feedback on my decision process between an A4 and an A6. He also listened to and respected my preferences. I felt that with his help, I made honest feedback on my decision process between an A4 and an A6. He also listened to and respected my preferences. I felt that with his help, I made an informed decision. He made the sales process easy! More
by jgarte0127
Employees Worked With
October 11, 2013
Charlie was very personable and not pushy and made the car buying experience pleasurable. He also took the time after the sale was completed to walk us through all of the features in the car before we le car buying experience pleasurable. He also took the time after the sale was completed to walk us through all of the features in the car before we left the lot. Great experience overall. More
by Ebuesing
October 10, 2013
My experience at Biener Audi was extremely pleasant! I was greeted by the very friendly staff instantly and from the moment I walked in the door I was made to feel as if I was someone special. This was my was greeted by the very friendly staff instantly and from the moment I walked in the door I was made to feel as if I was someone special. This was my second car buying experience with Drew and I could not have asked for it to be any better. Drew spent the better part of his afternoon making sure that I was happy with what I was purchasing , I love my new 2014 Audi S6 and would definitely recommend this dealership !!! and wonderful staff ,Thanks Drew Russo at Biener Audi !!!!!.THANKS !!!! More
by siwy1971
Employees Worked With
October 04, 2013
This was one of the worst buying experiences... I would not recommend this dealer to ANYONE. Charlie Kennedy was wonderful in showing us a car, and taking our $500 deposit. After getting home and doing som not recommend this dealer to ANYONE. Charlie Kennedy was wonderful in showing us a car, and taking our $500 deposit. After getting home and doing some research on the vehicle we were considering, we decided that this was not the car for us based on the reviews. We told Charlie immediately, the next day and asked that a refund of our deposit be made. OK, he said, no problem. SO WHY DID IT TAKE 3 WEEKS TO GET OUR REFUND BACK, ONLY AFTER THREATENING TO FILE A COMPLAINT WITH CONSUMER AFFAIRS. We were given the runaround, and were told daily that the refund was done or had been issued. We spoke to a coworker who was covering for Charlie- Jeff, TOTAL xxx.. We went to this dealer after being referred by a neighbor, who had a good experience, so sorry we did. Our neighbor was actually sorry he referred us after we told him of the incident. I would like to thank a receptionist named Katie (not sure of spelling), as she was the ONLY ONE WHO actually seemed concerned about us being out $500. Times are hard and money doesn't fall out of trees for THOSE OF US WHO WORK 6 DAYS A WEEK, TO BE GIVEN THE SHAFT BY THIS DEALER AND ITS EMPLOYEES. If you are reading this, please don't leave a deposit, go back the next day, the car will still be there. More
by EvilsofCarBuying
Employees Worked With
Jeff Cohen
October 02, 2013
Biener and especially Drew were great to work with. He got me the car I wanted, handled all the details and got it taken care of and delivered very quickly. This is my second Audi, my first from Biener a got me the car I wanted, handled all the details and got it taken care of and delivered very quickly. This is my second Audi, my first from Biener and I couldn't be more pleased with the experience. More
by dtan29
Employees Worked With
September 24, 2013
Recently purchased a brand new 2014 Q7 from Biener Audi, a very warm welcome when we first stepped into the dealership. Mr. Russo and Mr. Mengisopoulos both helped greatly in giving us a great purchase expe a very warm welcome when we first stepped into the dealership. Mr. Russo and Mr. Mengisopoulos both helped greatly in giving us a great purchase experience. Although there was a mix up on the APR rate for the new 2014 model of 2.9% instead of the 1.9% that was mentioned when we first ordered the vehicle. Nevertheless Drew admitted the error as he had no way of predicting the new APR rate for 2014 models and threw in free tints for the sunroof on behalf of the dealer to compensate for the error. Looking forward to working with this dealership again in near future on either an A5 or A6 purchase. Thank you for the great experience once again. More
by YuTian519
Employees Worked With
September 13, 2013
Worked with Drew to purchase my new A4. It was a very quick and easy experience and he was not a pushy salesmen. Straight and to the point. Very impressed. quick and easy experience and he was not a pushy salesmen. Straight and to the point. Very impressed. More
by ChrisDuni
September 05, 2013
Mike Dacosimo Great Guy !! Funny too Mike helped Me and my wife get the audi A4 mike D helped us with sale and worked hard to give us a Great deal that really worked for us. Obvious car to new to have it my wife get the audi A4 mike D helped us with sale and worked hard to give us a Great deal that really worked for us. Obvious car to new to have it serviced but im sure it would just as awesome experience as it was with the sale . Mike Dicasimo is also there for you to answer question that i had even though i bothered him alittle to much at one point hes always there for youre concerns or questions thanks big Mike D ; ) More
by flushingman
Employees Worked With
Mike dicosimo
September 03, 2013
Marc and the crew at Biener was very friendly and helpful. From the time I walked in I was treated amazing and would highly recommend to anyone looking for an Audi. helpful. From the time I walked in I was treated amazing and would highly recommend to anyone looking for an Audi. More
by smithd069
Employees Worked With
