- Victoria E Vogelman
Marc is always promptly responsive to any inquiry. He is highly professional and extremely well versed in the audi product line. We have leased multiple audi models over the years , in no small part due to the confidence and trust we have for Marc
"Bad experience turned positive. "
I accompanied my son today to this dealership to purchase an Audi for him. The salesman we had, Marc Rubin, really kind of rubbed us the wrong way upon our initial greeting. Not a friendly man. Maybe he was unhappy because he had to work on a Sunday, not sure. In any event, we continued with Marc. He definitely had an edge to him and made me uncomfortable. I remained silent during the whole process. He worked out a deal which was satisfactory to us. My husband attempted to ask him a simple question about the deal and then all of a sudden Marc showed his true colors. He became extremely unprofessional, resorting to inappropriate language speaking over my husband and not even allowing him to finish his sentence. At this point we got up and started to leave because there was no way we would continue with him. He then went on to tell the sales manager that we were trying to back out of the deal. After my husband spoke to the sales manager himself, the sales manager became very apologetic. We informed the sales manager that we, in fact, definitely wanted to do the deal, but would in no way continue to do so with Marc. Sales manager assigned a new salesperson and the deal was done with a very nice lady named Lauren. Lauren remained professional and courteous throughout the remainder of the process, answered my husband’s one question professionally and without resorting to inappropriate language. As I write this, I am still in shock st how a Marc conducted himself and at a loss as to why he went off. I would recommend this dealership for sure, but do yourself a favor and steer clear of Marc Rubin. He will make your car buying experience a very unhappy one.
"A pleasure to deal with!"
- A4 pilot
Marc is great! He is knowledgeable and very efficient. Marc found the car with the exact options I was looking for and delivered it exactly as promised. Brian Paige in finance completed the paperwork in advance so when I came in to pick up the car I was in and out in less than an hour. David Kim did an excellent job explaining the tech features of the car.
I'm very happy with my decision to lease from Marc Rubin at Biener and would highly recommend.
I have to mention that other Audi dealerships tried to high-ball me on the lease. Not Biener....
"Marc my sales person was great"
Marc is very knowledgeable (this is the second Audi I bought from him) and very easy to deal with. The service dept is excellent, except the prices are a bit high.
"The sales experience was a very good one. Leo Drew and Marc "
The sales experience was a very good one. Leo Drew and Marc or excellent and very helpful during the entire process. This is my third Audi that I have purchased through this dealership. Unfortunately the second one we had some problems with what the dealership did the best they could to compensate us on the new car deal.
"Great experience. Very friendly. "
Very accomadating. Marc was great- helpful, friendly, made the transition very smooth. Everyone at dealership friendly and quick to ask if help was needed. Dealership very impressive.
"The 4th lease was a charm"
Having only leased an Audi since 2007, I have yet to find a reason to consider any other Make but most of all any other Dealership. I've trusted Mark Rubin since my first lease, a 2007 Q7. Ever since then, I've leased 3 Q5's as well as leasing A4's as a first car for each of my daughters. Biener Audi has been a wonderful dealership to lease from, and their service center is just as reliable.
"The usual excellent experience"
Our 10th Audi from Biener over the last 27 years. Biener is the best dealership of any car we have ever had. Not only is the sales force terrific( Marc Rubin ) but the service department is the same.
We are always treated like royalty.
"Audi A5 "
I received excellent and personalized service with very quick responses anytime I followed up with questions throughout the course of my negotiations and decision making process
My second car with Marc Rubin, excellent service would highly recommend him and the dealership to my friends and family !!! Marc took the time to make sure I knew all the features of my new car.
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