Audi Great Neck

Building relationships begin to tell the story. For four generations, my family was involved in various aspects of the automobile/automotive and hospitality businesses. No need to wax poetic about t For four generations, my family was involved in various aspects of the automobile/automotive and hospitality businesses. No need to wax poetic about that long history but, suffice it to say, the successes of those various companies and businesses were built on building and cultivating long-term relationships first, followed by providing superior products and service. I believe that is also the key to the success of Biener Audi. I've had the pleasure of dealing with Biener for over two decades and I always know that I have been dealt with fairly and ethically....from the sales floor to the excellent and always efficient service department. Over the years I've been tempted to change brands and then I reflect on my relationships with Biener and drive out with another new Audi. It starts at the top and I credit (now) General Manager Rich Pizzo with navigating this big Audi ship on the high seas of automobile sales and service. More

Excellent Marc is always promptly responsive to any inquiry. He is highly professional and extremely well versed in the audi product line. We have leased mult Marc is always promptly responsive to any inquiry. He is highly professional and extremely well versed in the audi product line. We have leased multiple audi models over the years , in no small part due to the confidence and trust we have for Marc More

Bad experience turned positive. I accompanied my son today to this dealership to purchase an Audi for him. The salesman we had, Marc Rubin, really kind of rubbed us the wrong way upo I accompanied my son today to this dealership to purchase an Audi for him. The salesman we had, Marc Rubin, really kind of rubbed us the wrong way upon our initial greeting. Not a friendly man. Maybe he was unhappy because he had to work on a Sunday, not sure. In any event, we continued with Marc. He definitely had an edge to him and made me uncomfortable. I remained silent during the whole process. He worked out a deal which was satisfactory to us. My husband attempted to ask him a simple question about the deal and then all of a sudden Marc showed his true colors. He became extremely unprofessional, resorting to inappropriate language speaking over my husband and not even allowing him to finish his sentence. At this point we got up and started to leave because there was no way we would continue with him. He then went on to tell the sales manager that we were trying to back out of the deal. After my husband spoke to the sales manager himself, the sales manager became very apologetic. We informed the sales manager that we, in fact, definitely wanted to do the deal, but would in no way continue to do so with Marc. Sales manager assigned a new salesperson and the deal was done with a very nice lady named Lauren. Lauren remained professional and courteous throughout the remainder of the process, answered my husband’s one question professionally and without resorting to inappropriate language. As I write this, I am still in shock st how a Marc conducted himself and at a loss as to why he went off. I would recommend this dealership for sure, but do yourself a favor and steer clear of Marc Rubin. He will make your car buying experience a very unhappy one. More

A pleasure to deal with! Marc is great! He is knowledgeable and very efficient. Marc found the car with the exact options I was looking for and delivered it exactly as promis Marc is great! He is knowledgeable and very efficient. Marc found the car with the exact options I was looking for and delivered it exactly as promised. Brian Paige in finance completed the paperwork in advance so when I came in to pick up the car I was in and out in less than an hour. David Kim did an excellent job explaining the tech features of the car. I'm very happy with my decision to lease from Marc Rubin at Biener and would highly recommend. I have to mention that other Audi dealerships tried to high-ball me on the lease. Not Biener.... . More

Excellent service! As a woman, I was impressed with the level of respect and professionalism I was shown. Every representative, from Sales Manager, Salesman and the Bus As a woman, I was impressed with the level of respect and professionalism I was shown. Every representative, from Sales Manager, Salesman and the Business Manager were all attentive, eager to help and pleasant throughout the car buying process. They were never pushy and always were knowledgeable and respectful. I have purchased many autos and would highly recommend making the trip to Biener for an AUDI. More

Friendly, helpful, fair. The person I dealt with took his time to talk to me, answered all of my questions, offered information I didn't even ask for but needed, and tried to The person I dealt with took his time to talk to me, answered all of my questions, offered information I didn't even ask for but needed, and tried to get the best deal he could for me. More

Catering to what was important to customer George was great! As someone who was purchasing and not leasing, He quickly recognized what was important to my specific needs and did everything he c George was great! As someone who was purchasing and not leasing, He quickly recognized what was important to my specific needs and did everything he could to cater to them, going above and beyond. I had lots of detailed questions. He went out of his way to get me answers for all my crazy questions, and even helped introduce me to other people in Audi to help the overall Audi experience. Brian Page was also very welcoming, accommodating and honest, making the finance/upgrade transition a pleasant experience. Louie in the service department also helped make the exiting experince a positive one. All good people! More

excellent service Easy to deal with. No high pressure sales. Couldn't be happier with the dealership, or the salesman (Danny) that I worked with. purchasing process w Easy to deal with. No high pressure sales. Couldn't be happier with the dealership, or the salesman (Danny) that I worked with. purchasing process went fast ,and price was right . Thank you Biener Audi More

Exceptional Sfaff I have been with Biener Audi for decades...the staff & service is truly exceptional...my experience was always very good...I highly recommend Biener A I have been with Biener Audi for decades...the staff & service is truly exceptional...my experience was always very good...I highly recommend Biener Audi to verone !!! More