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Audi Great Neck - Service Center

Great Neck, NY

4.8
759 Reviews
Call Service Center (516) 829-2834

759 Reviews of Audi Great Neck - Service Center

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June 17, 2023

Professional & Through - only did what was needed and told me what I needed to check in the future - didn’t try to sell me what I didn’t need! More

by Jon A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew P
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Jun 19, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're glad to hear that your experience at Audi Great Neck was professional and thorough. Our team strives to provide only the necessary services and inform customers about future maintenance needs without trying to upsell unnecessary items. We appreciate your recognition of our commitment to integrity and customer satisfaction. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

June 16, 2023

The appointment was easy from scheduling to picking up the loaner to the return of my car. Christina in service was great to work with. More

by ichandball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Hellemeyer
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Jun 19, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're glad to hear that your appointment at Audi Great Neck was easy and convenient, from scheduling to the loaner car process and the return of your vehicle. We appreciate your positive experience and look forward to serving you again in the future.

June 13, 2023

The service provided was excellent and the issue with my vehicle was resolved. Happy customer. More

by gailwynter7
Recommend Dealer
Yes
Employees Worked With
Andrew Pennachio/5 star service
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Jun 14, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're thrilled to hear that you had an excellent service experience at Audi Great Neck and that the issue with your vehicle was successfully resolved. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

June 10, 2023

Grace and her dedication to customer service is the reason I keep coming back. She is the best! More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grace Lim
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Jun 12, 2023 -

Audi Great Neck responded

Thank you for your feedback! We greatly appreciate your recognition of Grace's dedication to customer service at Audi Great Neck. We're glad that her exceptional service is the reason you continue to choose us. We value your loyalty and look forward to serving you again in the future.

June 08, 2023

The service department is top notch. While they may be busy, your Audi will be in good hands. More

by Marco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Faccio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Audi Great Neck responded

Thank you for your feedback on our service department at Audi Great Neck. We're thrilled to hear that our service department is top-notch and that you trust your Audi to be in good hands, even during busy times. Providing high-quality service and ensuring our customers' satisfaction are our top priorities.

June 07, 2023

My experience at Audi Great Neck was seamless. Matt Weston is excellent in service. Clear communication and very professional. Matt, the mechanic, is top notch. Thank you! More

by surferdude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Audi Great Neck responded

Thank you for sharing your seamless experience at Audi Great Neck! We're thrilled to hear that Matt Weston provided you with excellent service, clear communication, and professionalism. We take pride in our team's expertise and commitment to delivering top-notch service.

June 07, 2023

The service appointment was easy. The loaner was available and they took care of everything I went in for. More

by Jenniferstaub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Audi Great Neck responded

Thank you for your feedback on your service appointment at Audi Great Neck. We're glad to hear that the process was easy for you, and a loaner vehicle was available. It's great to know that our team took care of everything you went in for. We strive to provide a convenient and hassle-free experience for our customers.

June 04, 2023

Reliable and process was timely. Short wait times. Friendly staff. Will return for next service More

by LINDA.BARRETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2023 -

Audi Great Neck responded

Thank you for your feedback! We're pleased to hear that our service at Audi Great Neck was reliable and timely, with short wait times and a friendly staff. We appreciate your positive experience and look forward to serving you again for your next service.

June 02, 2023

The best and most communicative service department they understood I needed a windshield fast and kept me in the loop along the way More

by catcolellagraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Weston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy DeJesus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2023 -

Audi Great Neck responded

Your satisfaction is our priority, and we appreciate your recognition of our efforts. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out. We value your business and look forward to serving you again in the future.

June 01, 2023

The service was performed as requested and in a timely manner. I was given a courtesy ride home and when the service was completed. More

by rhhall44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Pennachio
Report | Print
Jun 02, 2023 -

Audi Great Neck responded

Thank you for sharing your positive experience with us at Audi Great Neck. We strive to provide convenient and efficient service to our customers. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future

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