Audi Greensboro

Horrible experiences with my SQ5. Constantly trying not to cover warranty items..window was stuck and wouldn’t roll up. Tried not to cover because window was tinted, but little did they know they had the w to cover warranty items..window was stuck and wouldn’t roll up. Tried not to cover because window was tinted, but little did they know they had the windows tinted. In the process of fixing they broke the window and blamed me, said “didn’t you say you tried to shimmy it up” then when I went to pick my car up it had a dent on the door from the inside. This is a car that I had ceramic coated and is always clean. When I went in and said my door was dented they blamed it on me! They asked the technician and he said he didn’t do it. I said “so I dented my door from the inside”?The service manager was supposed to talk to GM and contact me. He didn’t, and when I contracted the GM he knew nothing about it. I will say the GM was nothing but nice and had my dent pulled out. Fast forward to yesterday took car for service appointment and asked to check my console. First claimed my vehicle was no longer under warranty and when we said it is she looked and said “oh yes I see that on the next screen”. Then she proceeded to say that it would take 3hrs of diagnostic time to see what was wrong with the console and if it was my fault we would have to pay for it!! I absolutely love my car and want to get a new one but not sure I can with the terrible experiences I’ve had with this service department! More

Excellent customer service from beginning to end! I came from Ala to get my car serviced.. the service in Montgomery is the pits…I need more space to write everything.. from Ala to get my car serviced.. the service in Montgomery is the pits…I need more space to write everything.. More

Excellent service! Recently took my Q5 in for routine service. Was in and out quickly, everything was explained, staff was friendly and courteous, and even had use of Recently took my Q5 in for routine service. Was in and out quickly, everything was explained, staff was friendly and courteous, and even had use of a loaner (new Q8 with less than 150 miles on it) while mine was in the shop. Great facility and excellent customer service. I'll be back. More

Excellent people/ Customer Service, Salesman made this an extremely easy car buying experience. Definitely one of the most customer friendly dealerships I personally have dealt with. extremely easy car buying experience. Definitely one of the most customer friendly dealerships I personally have dealt with. More

Awesome experience at Flow Audi of Greensboro. I live just a few miles from Audi of Cary, NC, and took my car there first for service. They were horrible, acted as if they didn’t need my business. Afte just a few miles from Audi of Cary, NC, and took my car there first for service. They were horrible, acted as if they didn’t need my business. After having my car sit there for nearly three weeks, I decided to pull the plug and was resigned to driving to Greensboro for service. To my surprise, they came to me! Brought me a loaner, took my car back, and fixed it within a day. Unbelievable service, kept me informed of the repair process, just a joy to deal with. I’m going there not only for service, but I will buy my cars there as well. I appreciate good customer service and feeling like my business is important to them. More

I took my vehicle to a certified Audi repair shop And they did not do a complete job ,as a matter of fact ,they left the fog lights disconnected and my headlight was not calibrated. I took it to the Au they did not do a complete job ,as a matter of fact ,they left the fog lights disconnected and my headlight was not calibrated. I took it to the Audi dealer in Greensboro. I spoke with miss Ashlie . She had given me a loner vehicle while my vehicle was Properly being serviced. My headlight was calibrate correctly and the fog lights was connected. The bill went to the certified Audi repair shop that did not complete the job. Next time I'll go to the Audi dealer service station directly instead of a repair shop. From what I understand, Some Certified repair shops does not have the tools that the Greensboro Audi dealer service station has. More

Very satisfied with their excellent customer service. The service advisor, Ruben James, was very professional and friendly to address my concerns and problem was solved. service advisor, Ruben James, was very professional and friendly to address my concerns and problem was solved. More

Great What excellent service. I was treated with courtesy and time to ask questions and receive answers that made the buying experience most enjoyable. I fe What excellent service. I was treated with courtesy and time to ask questions and receive answers that made the buying experience most enjoyable. I feel that not only did I get a great car but also a great deal. Thank you Audi of Greensboro and Mr Sternke and Mr Botchway.. More

First time with FLOW - excellent I just moved from Northern VA and needed a 60k service for my Q7. I live in Pinehurst, so I called Cary Audi and got a 3 week wait - unsat. Called FL I just moved from Northern VA and needed a 60k service for my Q7. I live in Pinehurst, so I called Cary Audi and got a 3 week wait - unsat. Called FLOW and they had an opening in less than a week. Greeted at the car by Jeff, the Service Rep Josh was terrific, and within 10 minutes I was on my way in a loaner Q7. Never happened as quickly or smoothly in NoVA I can tell you. I’m a fan. I’ll be back. More