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Audi Gwinnett
Duluth, GA
479 Reviews
Rick Case Automotive Group added the revered brand of Audi to its repertoire in September 2007. Audi Gwinnett dealership was the first all new Audi image dealership in America and is located within Gwinnett Place Auto Mall at 3180 Satellite Blvd. at Old Norcross Road in Duluth, GA. It includes more than 100 new Audi cars and SUVs as well as a selection of certified pre-owned Audi models and other pre-owned Audi trade-ins like Mercedes and BMW. In addition, the Gwinnett Audi Dealership is the only Audi dealership in America to provide a 10-year/100,000 mile warranty with every Audi purchased.
On July 23, 2009 Audi Gwinnett delivered the first and second all-new R8 V10’s in America. These vehicles were auctioned off at the third annual Boca Raton Concours d' Elegance in February 2009 and raised $850,000 for the Boys & Girls Clubs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 479 reviews
August 24, 2024
Don't believe the 5* rating. This service dept is the worst at answering calls. Don't know how they stay in business with such bad crm. They just don't answer & are very bad abou This service dept is the worst at answering calls. Don't know how they stay in business with such bad crm. They just don't answer & are very bad about returning messages taken by the answering system. At the end of the day, a service shop is only as good as the mechanic you may be lucky enough to get, but things like not answering makes any experience worse. Go elsewhere if your have a choice. More
by jamro
Employees Worked With
Jeff Bradberry, Glen Phelts, Timothy Goodale, Josh Campbell
February 19, 2024
Quick and easy sale. Justin did a good job showing us the vehicle and was very responsive to my communications. No pressure sales and a very decent trade in valuation. Justin did a good job showing us the vehicle and was very responsive to my communications. No pressure sales and a very decent trade in valuation. More
by Denzil_wasson
Employees Worked With
Justin Eun
February 01, 2024
I had my Audi Q7 serviced yesterday, was able to get an appointment quickly. Quick check in, no waiting, Excellent experience with the service department. Glen Phelps is a pleasure to work with, pleasant, appointment quickly. Quick check in, no waiting, Excellent experience with the service department. Glen Phelps is a pleasure to work with, pleasant, Professional And helpful, I have purchased two cars from them in the last six years and never had any problems with this Dealership. More
by catsway100
Employees Worked With
I didn’t rate the people I haven’t worked with., Glen Phelts
December 01, 2023
Audi Gwinnett’s technician, Matthew, is always thorough. I trust him to work on my vehicle any day. You can tell he is passionate about his work. I trust him to work on my vehicle any day. You can tell he is passionate about his work. More
by Belindagordon15
Employees Worked With
Matthew & Patrick
October 16, 2023
Brought my s3 for pods recall and was extremely pleased with the service! Chris was communicative and informative throughout the process! As much as I dislike going to the dealer (I work in the industry), with the service! Chris was communicative and informative throughout the process! As much as I dislike going to the dealer (I work in the industry), Chris made the experience perfect! More
by adammiles
Employees Worked With
Chris
August 31, 2022
The finance manager was the best he help me fully understand every detail of my lease I have never had an experience like this before I fully understand and I am comfortable with my loan thanks to Mr understand every detail of my lease I have never had an experience like this before I fully understand and I am comfortable with my loan thanks to Mr. Brackett finance manager. The sale rep SHAQUAN CHAVIS was who I spoke with on the phone and when I came in he greeted me with grace and I was completely comfortable the entire time thanks so much best dealership I have EVER been to. More
by Cregkeg04
Employees Worked With
SHAQUAN CHAVIS
