Audi Henderson

⭐⭐⭐⭐⭐ I'll be honest — I walked into Audi Henderson fully expecting to just take a GMC Hummer EV for a spin and walk right back out. No pressure, no purchase. That plan went out the window the moment w fully expecting to just take a GMC Hummer EV for a spin and walk right back out. No pressure, no purchase. That plan went out the window the moment we met Jae Baik. Jae is the kind of salesperson you hear about but rarely get to experience. From the very first handshake, he was warm, genuine, and completely pressure-free. He took the time to really listen to us, answered every question with patience and expertise, and made the whole process feel effortless — even fun. There was no pushy sales pitch, no back-and-forth games, just honest, thoughtful service that had our best interests at heart. I am not someone who writes reviews. Ever. But when an experience is this exceptional, it would feel wrong not to say something. Jae turned what was supposed to be a casual test drive into one of the best car-buying experiences I've ever had — and we drove home in a Hummer EV we absolutely love. If you're visiting Audi Henderson, do yourself a favor and ask for Jae. You'll thank yourself later. Thank you, Jae — you're a true rockstar! 🙌 To management - please put Jae's name on the 'Rate people you worked with' on the website, he's a rockstar! More

Received outstanding customer service fro Jae, he explained everything very slowly and clearly. Highly recommend asking for Jae on your next Audi purchase at Henderson!. explained everything very slowly and clearly. Highly recommend asking for Jae on your next Audi purchase at Henderson!. More

Jay Baik was amazing in helping us with the lease of our Q5. He answered all our questions with clarity and patience. We were 100% satisfied with our experience. Q5. He answered all our questions with clarity and patience. We were 100% satisfied with our experience. More

Wow! Second vehicle purchased from Audi Henderson. Same salesman/salesfriend, Mr Ben Ward. Simply put: Product knowledge 10, Attention to detail/us 10 Second vehicle purchased from Audi Henderson. Same salesman/salesfriend, Mr Ben Ward. Simply put: Product knowledge 10, Attention to detail/us 10, No slick talk 10, Ben Ward, "i need a new car same model as before. Gave me choices an we picked one. Ben Ward, "ok, I will put some #'s together". My number is ### per month. Ben, "ok i will see you in the morning" side note this was Friday late in front of my home with the vehicle in question. OK Ben see you then. Sat morning wife's new A3 sitting amongst a few Lambos ready to go. Finance time, monthly payment is, wait for it.. Exactly what I expressed i needed it to be! I expected different. Mr. Ben Ward no nonsense professional. We enjoyed the experience of adding a new car payment to our account even when we didn't want to do such a thing. Another story. Side Note, we decided to test drive the car this time. We did so with full confidence it would not be eventful and it wasn't. btw The test drive took longer then anyother part of the buying process. Finance department 4.9 Stars. Young man whom gave wife a deep indepth schooling of All bells and whistles 4.9 Stars. Ben Ward of Audi Henderson (Five Stars)! Thanks again Sir. Cat is happy L. Retired USMC Vet Spider-Man Lives... More

​I recently purchased a Range Rover Sport from Elias, and I can’t recommend him highly enough. If you are looking for a seamless, professional, and actually enjoyable car-buying process in the Henderson area I can’t recommend him highly enough. If you are looking for a seamless, professional, and actually enjoyable car-buying process in the Henderson area, he is the person to see. ​What made this experience truly standout was the level of trust Elias built; I actually bought the car entirely over the phone without ever seeing it in person first. Taking that leap can be nerve-wracking, but Elias made it effortless. He was incredibly knowledgeable, transparent about every detail, and handled the entire remote transaction with total professionalism. ​It’s rare to find a consultant who balances high-end expertise with such a personable, reliable approach. I’m thrilled with my new Rover and truly appreciate the top-tier service Elias provided from afar. More

If I could give this dealership ZERO stars, I would do that. absolutely horrible customer service in sales and especially service. Typical LV vehicle dealer mindset, that every customer is a "mark"... eve that. absolutely horrible customer service in sales and especially service. Typical LV vehicle dealer mindset, that every customer is a "mark"... every customer is a "sucker"! This sorry excuse for a reputable Audi location exists purely due to their geography, NOT from providing a good customer experience. Cedric in service has a bad attitude and his manager Brice is even worse. Their coffee machine is good at least, but EVERYTHING else about this location is a total disappointment. More

Purchased a 2024 Audi S3 Prestige in Nov 2024. Bob Breisch was my salesman. Bob is a no nonsense salesperson. I believe he is looking after his company and he is also doing right by his customer Bob Breisch was my salesman. Bob is a no nonsense salesperson. I believe he is looking after his company and he is also doing right by his customer. I would purchase a vehicle from Henderson Audi and Bob again. Service dept. can be a little complicated sometimes but it also can be manageable. Go to Miles if you can. I'm sure the other guys are great, I just have been happy with Miles in the service dept. I can tell you with the utmost honesty the other dealership in Vegas does not have their ducks in a row. Good luck More

I would not recommend buying a vehicle from Audi Henderson or Elias Monge.Having been a long term loyal customer of Audi Henderson,for around 15 years, the unconscionable treatment I have received i Henderson or Elias Monge.Having been a long term loyal customer of Audi Henderson,for around 15 years, the unconscionable treatment I have received is unacceptable and quite shocking given my loyalty and the Audi brand and reputation.Over those 15 years I have purchased two new vehicles and one used Audi, spending likely well over $100,000. Audi’s failure to disclose known defects and it appears that it could constitute deceptive business practices related to my new 2025 Audi. These include persistent and unresolved radio/MMI failures since purchase and the piston skirt defect that Audi has acknowledged through a post-sale warranty extension three months after purchase. Collectively, these issues possibly raise significant consumer protection and safety concerns. In my opinion Audi’s conduct concerns me and possibly constitutes, without limitation and affects a reasonable consumer’s purchasing decision, the following: Failure to disclose a known $2,000 rebate by Elias Monge. Failure to disclose damage to a brand new car leaving me to find it on my own, despite their pre-delivery checklist confirming it was free of any and all damage. * Potential deceptive and unfair trade practices * Sale of a vehicle not conforming to reasonable consumer expectations * Diminished value and loss of use * Safety and reliability risks associated with a known engine defect Ongoing Defects and Failure to Repair- From the outset of ownership, the vehicle has suffered from persistent radio/MMI failures, including intermittent loss of audio, black screens, and erratic system behavior occurring throughout the day. Despite multiple service visits and many phone calls expressing my frustration with their answer as "we have no fix or maybe software that will fix the problem", the dealership repeatedly documented the vehicle as “operating as designed” or claimed the issue could not be duplicated, even though the defect remained constant and ongoing. No permanent repair has been provided and they finally said with Audi Connect, the car's wi-fi, it is normal that the radio will intermittently cut in and out. When the radio cuts out it repeats the exact same thing that was said immediately before it cut out. All of this is not normal and they are saying this as a matter of fact, as if it is normal, and there is no fix for it other than not subscribing to Audi Connect, that is a very desirable and functional feature of my luxury car. What is the point of having a feature that causes another problem they can't fix and say is normal. This is not acceptable.or normal. Post-Sale Disclosure of Engine Defect- Several months after purchase, Audi issued a letter extending warranty coverage for potential piston skirt failure from a defect in material and/or workmanship. This post-sale disclosure deprived me of the opportunity to make an informed purchasing decision and does not cure the original non-disclosure. The defect presents ongoing safety, reliability, and catastrophic engine failure concerns and materially diminishes the value and safe use of the vehicle causing me to feel unsafe and fearful to drive long distance or out of state, affecting it's use and limiting my personal and professional life.The dangers and safety issues are well documented over the years. Well documented issue also appears to include a class action law suit. Neglect and disregard from Audi Henderson's General Manager- Peter Apostolov and other employee- I sent two emails requesting a phone call from Peter and made a phone call to speak with only him directly and I have been totally ignored, with no response at all from him. Also, I requested corrected repair orders from Brice McNeely, that were not written completely accurately by the service department and I still have not received the corrected orders, despite requesting them weeks ago by emails and made 4 or more phone calls requesting a return call. No response. More

Elias was fantastic to work with. Having bought way too many cars over the years, I have seen it all in the car buying process. It’s not every day that you find a true professional in Having bought way too many cars over the years, I have seen it all in the car buying process. It’s not every day that you find a true professional in this industry. Great job! More

What an incredibly smooth experience. After a long day of traveling to collect my new Q8, Johnathan Menser ensured that the entire process was remarkably seamless. I appreciate his patien After a long day of traveling to collect my new Q8, Johnathan Menser ensured that the entire process was remarkably seamless. I appreciate his patience with both my wife and me as we navigated our numerous questions, which helped us feel comfortable with such a significant family purchase. Audi Henderson will undoubtedly be our preferred choice for future Audi vehicles. More