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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,877 Reviews
Call Service Center (847) 843-9900

3,877 Reviews of Audi Hoffman Estates - Service Center

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March 24, 2025

The service on my Audi A5 was excellent from start to finish. The team was professional, efficient, and provided a truly five-star experience. Thank you for the great care and attention! More

by YVETTERODRIGUEZ06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Someone in the service department
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Mar 24, 2025 -

Audi Hoffman Estates responded

Yvette, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

March 24, 2025

The service on my Audi A5 was excellent from start to finish. The team was professional, efficient, and provided a truly five-star experience. Thank you for the great care and attention! More

by YVETTERODRIGUEZ06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Someone in the Service department
Report | Print
Mar 25, 2025 -

Audi Hoffman Estates responded

Thank you so much, Yvette, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

March 22, 2025

Tim was friendly, knowledgeable and listened to my concerns. He made sure I was pleased. More

by ALPT82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Mar 24, 2025 -

Audi Hoffman Estates responded

Thank you so much for your kind words for Tim, and for taking the time to leave us this wonderful feedback!

March 22, 2025

Tim in service always does a great job and always communicates in a timely fashion More

by JIMCACIOPPO3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Mar 24, 2025 -

Audi Hoffman Estates responded

Jim, Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. Tim and our team appreciate your business and hope to see you again soon!

March 21, 2025

Service was timely with non hassles. Nice waiting area with free Wifi was a plus More

by MNA_BAIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Mar 24, 2025 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 21, 2025

Tim Machonga is great to work with and always makes sure expectations are met or exceeded More

by KENAJ98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
Mar 24, 2025 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tim met your expectations. Thank you again for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

March 21, 2025

Tim and Andy are fantastic and always ensure my vehicle is taken care of. Thanks! More

by brettpz28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Andy in service
Report | Print
Mar 24, 2025 -

Audi Hoffman Estates responded

Brett, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Andy, Tim, and our service team, and we look forward to working with you again.

March 21, 2025

Courteous and informative No I was pleased with the service provided, thank you ... ... More

by Bryan Smith
Recommend Dealer
Yes
Report | Print
Mar 24, 2025 -

Audi Hoffman Estates responded

Bryan, Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 21, 2025

Had 10:00 appt for 50000 mile service and told advisor that will be back at 1:00 for the car. That service is really only an oil change. When I came back at 1:00 the car wasn’t even worked on yet. Wait More

by Kyc60
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Report | Print
Mar 27, 2025 -

Audi Hoffman Estates responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 21, 2025

The all wheels multination error is still there. The dealer just told me go back to make a inspection again. Wasted my $230. More

by Makfk.tw
Recommend Dealer
No
Employees Worked With
Recall and fix all wheels multination error, but the error problem is still there. Wasted my $230.
Report | Print
Mar 27, 2025 -

Audi Hoffman Estates responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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