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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.6
3,460 Reviews
Call Service Center (847) 843-9900

3,460 Reviews of Audi Hoffman Estates - Service Center

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May 11, 2024

Professional service and thorough explanation for everything. Service shuttle was quick and prompt. Clean and remodeled interiors. More

by Mogimn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and patrick
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May 11, 2024 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

Helpful
May 10, 2024

My oil light came on, I drove straight to the dealership on my way to work. I was in and out with my oil topped off and car washed in 15 mins. More

by vwright0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
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May 11, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
May 10, 2024

friendly and responsive service advisors . took care of my situation quickly without any extra conversation More

by wally.perkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy and team in service
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May 11, 2024 -

Audi Hoffman Estates responded

Wally, Thank you for the kind words for Andy and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist.

Helpful
May 09, 2024

Generally fast service and loaners are are almost always available. Service advisors are friendly and keep you in the loop during a repair. More

by RAYVAN997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

Helpful
May 07, 2024

Great service as always. Service advisor kept me updated at all steps. Car was cleaned and washed after the service. More

by BSHUKLA58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael in Service Department
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May 07, 2024 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

Helpful
May 07, 2024

Awful follow up; practically none. And it starts from the top of the service chain. More

by Kaivalya Rawal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Service
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Helpful
May 07, 2024

I have been been taking my vehicle to Hoffman Estates for 4 years and have always been pleased with the friendly staff and the great service. More

by Akram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikaela Vall
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May 08, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
May 04, 2024

Got the job done quickly and turned my TT back to me all sparkling clean. More

by JW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2024 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

Helpful
May 04, 2024

Honest, trustworthy and a true advocate for the customer! ! Best dealership in the Chicagoland Area!!! More

by BTAMASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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May 05, 2024 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates, we look forward to having you as one of our valued customers for many more years to come!

Helpful
May 04, 2024

I was very pleased with the help from Bob, the sales representative and the service department .my purchase of a new Q7 was pleasurable efficient and timely. I would recommend this Audi dealership to an More

by NEILBEAULIEU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
Report | Print
May 05, 2024 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Neil, and look forward to your next visit.

Helpful
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