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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,858 Reviews

3,858 Reviews of Audi Hoffman Estates - Service Center

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April 08, 2022

My first time at Audi Hoffman estates very impressed with everything the professionalism of the staff , politeness and eagerness to please the customer,Dave was very professional and straightforward regardin More

by Dimitre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David and his supervisor
April 06, 2022

Tim in service is the reason I will continue to purchase my vehicles from Audi Hoffman Estates! Top notch professionalism, follow up and service. More

by Kdaamartinez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
April 06, 2022

The customer service by Iman and by the service advisors have been exceptional! This is a very customer oriented dealership. More

by Russ_G_MKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Colles, Iman Panah
April 05, 2022

I can stop in and get help immediately for any questions I have-that I’d a big support for me anc I am grateful for the knowledge and prompt response More

by lcsoukup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
April 05, 2022

Tim was extremely accommodating, they couldn’t get the work finished on my car and came and picked it up from my house the following day to finish what needed to be done and even left me a loaner. More

by STERAN24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
April 05, 2022

David the service advisor was very helpful and polite he is amazing thank you for all your help More

by ISLANDGIRL093
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
April 03, 2022

I was waiting for my car and I appreciated that the estimated time given for the service was accurate. Everyone that I dealt with was extremely courteous. More

by Jim Lynam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Colles
April 03, 2022

Bad customer service and management, but the biggest problem is that they scratched the car twice, couple years ago and just recently and they said it wasn’t their fault. The car was repainted last year More

by Ivo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Andy Emberton
Apr 03, 2022 -

Ivo responded

This place and specifically Andy Emberton require some continuing classes in management and customer service. I was sent home with car that they scratched but they never admitted, the car was repainted last year, wasn’t fixed during last service, stayed at the dealer for a long time, and if you drive older model you are not considered a customer.

April 02, 2022

Great service - the team is very nice to work with. Glad to support a family business. More

by CB
Recommend Dealer
Yes
Employees Worked With
Mike Colles
March 31, 2022

Great work on our beautiful car! Superior service & very helpful employees. Steering feels much better. Thank you! More

by BONNIE25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
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