Audi Hoffman Estates - Service Center

Timing and service was great and very accommodating. No pressure for work that was not wanted at the time. pressure for work that was not wanted at the time. More

My car was with the dealership for a week and a half before the service was completed. I was initially quoted $1700+ and had to convince them that I had a warranty. When the service was completed, the t before the service was completed. I was initially quoted $1700+ and had to convince them that I had a warranty. When the service was completed, the total bill was half the original quote which led me to believe that I would have been overcharged if I didn’t have the warranty. I was barely greeted when I walked in to the dealership and they tried to charge me for a battery for my key fob (I’ve never been charged before). After all of this, one of the recall items is still not fixed. I’m working up the energy to go back. More

Very professional service technician and knowledgeable. They provided a loaner car which was very important. They provided a loaner car which was very important. More

Would not any stars if i had the option but to start we brought the truck in for a over heating problem and after paying more than 3k on parts the technicians thought was the problem, had to bring the truc brought the truck in for a over heating problem and after paying more than 3k on parts the technicians thought was the problem, had to bring the truck back two more times for same issue after 2 days of getting it back and i was left with no vehicle for more than 3 weeks so them to keep replacing parta that would just make the truck worse or wouldn’t change anything. Andy the service manager was also no help at all. Really bad customer service. More

Was greeted immediately and all issues were resolved. I enjoyed the video from the service department explaining exactly what was done to my vehicle. enjoyed the video from the service department explaining exactly what was done to my vehicle. More

The team was prompt and courteous. The shop was clean and welcoming. My car was washed. Love when my Q3 is clean. Very good experience. and welcoming. My car was washed. Love when my Q3 is clean. Very good experience. More

Solved my issue, my Q5 runs smoothly again. Mike was awesome, super informative & pleasant. Thank you. awesome, super informative & pleasant. Thank you. More

Excellent service and friendly atmosphere and staff. Prompt service on time and experienced employees satisfying the customer staff. Prompt service on time and experienced employees satisfying the customer More

They have great service and they have amazing mechanic people. I love when they send me the video that where they fixed. So awesome!!! people. I love when they send me the video that where they fixed. So awesome!!! More

Friendly service and up front about time and great job on cleaning. Appreciate the video and detailed information. cleaning. Appreciate the video and detailed information. More