Audi Hoffman Estates - Service Center

As always, your service department took excellent care of me at my recent visit. The work was completed in a timely manner and your staff is always professional and courteous. It was also a treat being greet me at my recent visit. The work was completed in a timely manner and your staff is always professional and courteous. It was also a treat being greeted by your dog and also getting my car washed. It really needed it in this weather. More

You typically worry about service at a dealership but I’ve always been dealt with fairly. I’ve always been dealt with fairly. More

Great service and experience. Came in with a broken visor. Parts were previously ordered. Took less than an hour. Visor was fixed and car was washed and vacuumed. Easy in and out. Thanks, Audi! visor. Parts were previously ordered. Took less than an hour. Visor was fixed and car was washed and vacuumed. Easy in and out. Thanks, Audi! More

Treated well, treated professionally, waiting area comfortable and the dog visits were a great feature. But… I was glad I’d already had Omicron though because staff is totally YOLOing masking indo comfortable and the dog visits were a great feature. But… I was glad I’d already had Omicron though because staff is totally YOLOing masking indoors right now despite us being at the all time peak of covid. Only masks in sight were on customers. More

No call backs. Bad communication. Left several messages. Received my car back without heat. Wanted $3,000 in advance to purchase a part on back order. Been servicing there my car for years, spent thousands Received my car back without heat. Wanted $3,000 in advance to purchase a part on back order. Been servicing there my car for years, spent thousands in maintenance. Very disappointed. Service manager never had the courtesy to call me. More

Courteous and helpful. Walk through the details of the work done or that should be done or deferred without being pushy. Video update is a nice touch though it’s more audio than video work done or that should be done or deferred without being pushy. Video update is a nice touch though it’s more audio than video More

They have provided great service on my Audi A6's & A8 for over 15 years. over 15 years. More

Very great service!! Super friendly staff members, very clean dealer ship. Will come back soon clean dealer ship. Will come back soon More

Great service, great interaction with staff, and quality work done in the vehicle. Always enjoy working with this dealership. work done in the vehicle. Always enjoy working with this dealership. More

Great service and video communication is awesome. Disappointed by two things- a $580 bill for a simple trunk cover and....not washing my car is unacceptable. Especially when you do it for everyone a Disappointed by two things- a $580 bill for a simple trunk cover and....not washing my car is unacceptable. Especially when you do it for everyone and said in the bill that it was done. Gotta get better at that...Picked it up for date night and it was filthy! More