Audi Hoffman Estates - Service Center

Efficient and courteous. Unhappy to see none of the staff wearing mask. Do not plan on returning until this practice changes or Covid is over wearing mask. Do not plan on returning until this practice changes or Covid is over More

No employee wore a mask. Pathetic under current conditions. Decision by brainless ownership, I expect. Radio not fixed as requested. conditions. Decision by brainless ownership, I expect. Radio not fixed as requested. More

Pleasant and professional experience, as always. Mike C is always helpful and thorough and ensures expectations are exceeded/ is always helpful and thorough and ensures expectations are exceeded/ More

My service was great. They meet me at the service area. They got what I needed and performed the service in the timeframe indicated. They got what I needed and performed the service in the timeframe indicated. More

Great customer service and prompt service staff. Take care of the car quite well and consistently care of the car quite well and consistently More

They meet me when I arrived right away. They asked what I needed completed and finished the work when they said they would I needed completed and finished the work when they said they would More

Cost of service higher than expected. Also tried to sell other things which would of made even more expensive other things which would of made even more expensive More

Not one of the ~15 employees working indoors was wearing a mask, despite a statewide mask mandate. This dealership has no regard for the health and safety of its customers, especially those immunocompromis a mask, despite a statewide mask mandate. This dealership has no regard for the health and safety of its customers, especially those immunocompromised or at high risk, as I informed them I was when I entered. I'll be taking my business elsewhere in the future. More

Great people to do business with! They have an efficient and courteous staff. I would highly recommend. and courteous staff. I would highly recommend. More

Service was good but the general manager was not professional when asked a question about mask usage in the dealership. professional when asked a question about mask usage in the dealership. More