Audi Hoffman Estates - Service Center

Rick Kelstrom is the guy here, he’s not just the best at Audi he’s the best in general, you won’t meet a more helpful and genuine guy no matter what dealer ship you go to. Doesn’t get better than him. I’ll Audi he’s the best in general, you won’t meet a more helpful and genuine guy no matter what dealer ship you go to. Doesn’t get better than him. I’ll never go to anyone else. More

Appointment took over 2 hours to change wheel out - initially brought out wrong keys for vehicle when completed and very little feedback or communication on status of repair while at center. Reason for initially brought out wrong keys for vehicle when completed and very little feedback or communication on status of repair while at center. Reason for vehicle service was a warranty / recall related item and I was told it would take 30 minutes to address More

The service department is very polite,helpful and professional. Nice loaner car. After all excellent experience. professional. Nice loaner car. After all excellent experience. More

Too upset right now. There are some issues that have never been cleared up and apparently never will. I have to seek help from Audi leasing. never been cleared up and apparently never will. I have to seek help from Audi leasing. More

The service was great and Rick was very accommodating with my schedule. He explained the limits of my warranty care very well. with my schedule. He explained the limits of my warranty care very well. More

The service department is alway very thorough, polite, courteous, and professional. I have always had a great experience there. That is why I keep going back. courteous, and professional. I have always had a great experience there. That is why I keep going back. More

Great service. Repair was made quickly. Good loaner car. Service rep kept me informed on the progress of the repair Service rep kept me informed on the progress of the repair More

The service was great! Couldn’t have made my experience easier! I will recommend you!! easier! I will recommend you!! More

Friendly service and parts team. Would like to have seen the staff wearing masks. Nice waiting area. the staff wearing masks. Nice waiting area. More

Nice waiting area. Video of service summary. Kept me informed of progress of work being done. informed of progress of work being done. More