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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,817 Reviews
Call Service Center (847) 843-9900

3,817 Reviews of Audi Hoffman Estates - Service Center

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August 27, 2021

Brian Haske provided straight forward information about costs and timing. Tried to give some extra solutions where possible. And followed through as promised with contact when parts were in. More

by jamesfrazier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Haske, Rick Kelstrom, Mike Colles
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August 26, 2021

Rick was an amazing service advisor. Got me right into a loaner and on my way. Followed up on the car service. Car is great, electronics fixed! More

by Jbmccon14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
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August 24, 2021

Overall it was a good experience. Asked for loner car online, but didn’t find out I couldn’t get one until I arrived for my appt. also service notice a nail in my tire when I first arrived and would lo More

by ISAXISA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Emberton
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August 24, 2021

Excellent customer service ! Took the car at the appointment time and the work was done in a timely manor! Car was also cleaned! Thank you More

by cheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Van Ryswyk excellent
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August 23, 2021

Great service, facilities are very clean and comfortable. Staff is very friendly and customer focused. Loaner process simple and fast. We were on our way at no time More

by AARTEAGAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
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August 21, 2021

For having setup everything over the phone my servicing went great. I went in for windshield replacement and they took great care of my car, looks factory new! Everyone is very straightforward and welcomin More

by michalopalka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
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August 20, 2021

Superb service. Accommodating. Honest. The only place I would bring my car. I have had a bad experience with another Audi service Center. I love Hoffman Estates location and people More

by GRITIS.KAREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
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August 19, 2021

thank you very much for working me in even while very busy. Quick tire replacement is much appreciated. I can go on my road trip now! More

by UBERCUBS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom, Mike Colles
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August 18, 2021

My service tech was attentive . polite and thorough. I believe his name was Brian and he is not listed on your form I interacted with Iman as well and he is helping me set up Audi connect. He is very More

by Lorry V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Panah
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August 18, 2021

Worst experience I’ve ever had at any service center. Between lies from the front do and being over charged, I will never be returning to this dealership ever again. They have lost a customer for life an More

by ADMIR_HOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Emberton
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Sep 10, 2021 -

Audi Hoffman Estates responded

Mr. Hot, I am sorry if you are not happy that the used Canadian vehicle that you purchased elsewhere had a foreign piece of plastic stuck in the steering wheel that was causing an abnormal noise. Regardless of where the foreign object came from, it is not considered a manufacturers defect and therefore cannot be considered a warranty issue. I am saddened that you feel that you can no longer come here for service due to an issue that has nothing to do with the dealership. If you change your mind, we will always be here to help with any of your warranty and repair needs. Sincerely, Andy Emberton Service Director

Sep 10, 2021 -

ADMIR_HOT responded

The fact that you are still sticking to the actions that were taken is unbelievable and just reinforces the fact that I will never be returning. Let's make sure we get the details correct when taking about this. First, it does not matter that this vehicle is Canadian as the Audi warranty transfers from Canada to the USA. Secondly, this "foreign piece of plastic" was a plastic tab of some sort that appeared to have broken off from inside the steering wheel. That is the only logical explanation as it was lodged inside. Just because the tech could not identify where exactly it had broken off from does not make it a "foreign piece". Second, this horrible part of my experience was just that, a part of it. When returning the loaner vehicle to the dealership, I had forgotten a set of keys and a Yeti water bottle in the car. I had realized that on the way home with my car and called the dealership to see if they had found something. The individual who has picked up the phone assured me that they checked the whole vehicle and that there was nothing in there. I got home, I had checked everything and knew that there was only one place where I could've left it. I had gone back to the dealership, talked to someone at the front desk again and they assured me once again that they had found nothing. At this point, I really did feel that it wasn't in the vehicle and I must've missed it at home. Returning home, I had triple checked everything, still not able to find the keys and the water bottle. I returned to the dealership again and asked for the keys to the loaner and to go check myself. I went over to the loaner and there it was, just sitting on top of the passenger seat, was the water bottle. The keys were in the center console. The people at the front desk and whoever I spoke to on the phone did not due their due diligence and simply told me whatever to get off the phone. So Andy, as you can see this whole experience was the worst I've had at any dealership with multiple links in the chain disappointing and not providing customer service as it should be. Which is fine, but as a consumer, I vote with my dollar. And there are many other Audi dealerships that would love to have me as a customer. So not only did you steal $250 from me that I know for a fact another dealership would not have taken from me, but you stole my time as well.

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