Audi Hoffman Estates - Service Center

The experience was straightforward and trustworthy. I thought the service representative did a great job. The service was clear and I understood when it would be ready. thought the service representative did a great job. The service was clear and I understood when it would be ready. More

Great customer service was provided. Employees are knowledgeable, helpful and pleasant. Rick Kelstrom is top notch . Audi is fortunate to have Rich on its team. Keep up the good work. knowledgeable, helpful and pleasant. Rick Kelstrom is top notch . Audi is fortunate to have Rich on its team. Keep up the good work. More

I had purchased my car 2 years ago from this dealership. Since then the service for my car has been outstanding. My service advisor Brian always goes above and beyond to make sure everything is perfect Since then the service for my car has been outstanding. My service advisor Brian always goes above and beyond to make sure everything is perfect More

Service team is always very helpful and friendly and I know they will take good care of my car. I appreciate the free car washes know they will take good care of my car. I appreciate the free car washes More

Friendly on time accommodating. Took care of my need to work by giving me an office to use. Explained everything well and was patient with my questions work by giving me an office to use. Explained everything well and was patient with my questions More

Excellent customer service, knowledgeable service personnel, quick response via text messages, and spotless facility. personnel, quick response via text messages, and spotless facility. More

Brian Haske provided straight forward information about costs and timing. Tried to give some extra solutions where possible. And followed through as promised with contact when parts were in. costs and timing. Tried to give some extra solutions where possible. And followed through as promised with contact when parts were in. More

Rick was an amazing service advisor. Got me right into a loaner and on my way. Followed up on the car service. Car is great, electronics fixed! loaner and on my way. Followed up on the car service. Car is great, electronics fixed! More

Overall it was a good experience. Asked for loner car online, but didn’t find out I couldn’t get one until I arrived for my appt. also service notice a nail in my tire when I first arrived and would lo online, but didn’t find out I couldn’t get one until I arrived for my appt. also service notice a nail in my tire when I first arrived and would look at it. Told me my car was ready and I asked about the nail and they had to relook at it. Suggested I get a new tire after my tires were already rotates, so I had to wait another 45 minutes for the tire change. More

Excellent customer service ! Took the car at the appointment time and the work was done in a timely manor! Car was also cleaned! Thank you appointment time and the work was done in a timely manor! Car was also cleaned! Thank you More