Audi Hoffman Estates - Service Center

Just came in for service (oil change) and had the vehicle washed. You took good care of me.....And you were pretty speedy and detailed. washed. You took good care of me.....And you were pretty speedy and detailed. More

I have been very impressed with the service department so! Service writer Brian got me in and out quickly and provided a nice courtesy car! Thank you!!! so! Service writer Brian got me in and out quickly and provided a nice courtesy car! Thank you!!! More

Had a recall on my Q3, it was taken care of and when I picked up my car they had also cleaned and vacuumed it 🙂 picked up my car they had also cleaned and vacuumed it 🙂 More

My experience was very good. People were very nice. Service was performed in a reasonable amount of time and the car was returned to me washed and ready to go. Service was performed in a reasonable amount of time and the car was returned to me washed and ready to go. More

Always convenient, friendly service. Excellent communication about what is being done, along with any options that may be available. Service is completed thoroughly and efficiently. Great custome communication about what is being done, along with any options that may be available. Service is completed thoroughly and efficiently. Great customer experience! More

Taken on time and finished within the time I was advised the would be complete. Greeted by friendly and courteous staff. I would recommend to friends. the would be complete. Greeted by friendly and courteous staff. I would recommend to friends. More

Excellent service and very friendly employees. I was there for an oil change and everyone there was very helpful and friendly and service was great as well there for an oil change and everyone there was very helpful and friendly and service was great as well More

Good communication and service as expected. Always quality work and expertise. Rick was friendly and thorough. Waiting room was clean and comfortable. Loaner worked out great. quality work and expertise. Rick was friendly and thorough. Waiting room was clean and comfortable. Loaner worked out great. More

Rick is exceptional. Honestly this was amongst the best experiences I’ve have ever had dealing with a service advisor. Really good understanding of what I needed and great ideas from him on next steps. T experiences I’ve have ever had dealing with a service advisor. Really good understanding of what I needed and great ideas from him on next steps. Thanks More

The dealership was easy to work with and Rick told me what was up every step of the way. That was helpful as was the courtesy vehicle. I very much like the videos you send us from the service technic what was up every step of the way. That was helpful as was the courtesy vehicle. I very much like the videos you send us from the service technician. Dennis did a very good job explaining what was up with the car. My only area of disappointment is that we've owned this car since the 2011 and have exclusively brought it to Audio Hoffman Estates for service. We were never notified of the class action suit or any recall which would have covered our $5,000 estimated repair. Now we're past settlement date so we would have to pay for it. That is a disappointment from years past covering the issue we brought the car in for this time. Our service this time was excellent. More