Audi Hoffman Estates - Service Center

Was working with Audi America to try to get the volunteer support for an out of warranty issue to fix the car. That didn’t happen. So not sure when I’ll be able to get the car fixed now. support for an out of warranty issue to fix the car. That didn’t happen. So not sure when I’ll be able to get the car fixed now. More

The gentleman who helped me WAS ON THE BALL! A REAL PROFESSIONAL. PROFESSIONAL. More

Will return. Seems to under staffed at times. Hard to contact service advisor contact service advisor More

Mike went out of his way to help me get a loaner car when needed. As always fast, professional service needed. As always fast, professional service More

Friendly and reliable service agent ,fast service. Highly recommend to others recommend to others More

I have had my servicing at Hoffman 3 times, it has been terrible the last 2 times. The staff has no idea what appointments are scheduled. So when you are not aware of anything, instead of making sure every terrible the last 2 times. The staff has no idea what appointments are scheduled. So when you are not aware of anything, instead of making sure everything goes smoothly after that, they are rude and blame the customer. I honestly expected Audi to be more organized than this. Given that this was the second time this happened, I even escalated the issue to Andy Emberton this time. He did nothing. More

Was a pleasure dealing with Rick and the service team. They communicated well during the process and went above and beyond when presenting my car back to me. They communicated well during the process and went above and beyond when presenting my car back to me. More

Great service. Quicker than expected and Exceeded expectations! Will service my car there in the future. expectations! Will service my car there in the future. More

I have always had excellent service from this dealership. This is my second Audi that I have bought from this dealership. Rick Kelstrom usually takes care of our cats, and he excels in service. This is my second Audi that I have bought from this dealership. Rick Kelstrom usually takes care of our cats, and he excels in service. More

Good services and promised to deliver on time. Friendly service I will recommend to my friends or someone as they needs to repair their car. service I will recommend to my friends or someone as they needs to repair their car. More