Audi Hoffman Estates - Service Center

Rick and Andy did a great job! I appreciated their assistance and professionalism. I have all of our work done at the dealership and would recommend it to anyone who asks. assistance and professionalism. I have all of our work done at the dealership and would recommend it to anyone who asks. More

Drop our Q5 off for the 40k service. I was provided with a loaner. I picked up the car later that day and found it washed and looking great. A detailed video was provided describing the service performed a loaner. I picked up the car later that day and found it washed and looking great. A detailed video was provided describing the service performed and general checkpoint status of other important wear items. Overall an excellent experience and I’ll be back for future car needs! More

I am giving 0 stars, as I have always been treated badly within the service department, though other staff have been respectful. Most recently, I had a nail in a tire. When I took the car in, as I do within the service department, though other staff have been respectful. Most recently, I had a nail in a tire. When I took the car in, as I do have the extra warranty that covers tires, I was told to return four days later, without being offered a replacement car. Instead, I was told to drive around with a nail in my tire or to use Uber or a rental car. If a replacement car is not part of the warranty/tire agreement, couldn’t the representative have said that? More

Rick was very kind and friendly. Love the quick video of mechanic explaining what was done or needed to be done. Thank you to all mechanic explaining what was done or needed to be done. Thank you to all More

Mike was very good to work with and kept me informed during the process. The customer support was very professional as always. The issues were with electronics/software and seem to have "reset" themselv during the process. The customer support was very professional as always. The issues were with electronics/software and seem to have "reset" themselves and hopefully will not recur. More

Everyone was so great! The service was quick and they were transparent , thorough and helpful I will definitely come back for a service! Thank you very much were transparent , thorough and helpful I will definitely come back for a service! Thank you very much More

Made my service trip super easy. Very helpful. Would recommend this dealership!!will be returning for additional service in the future. Thank you for making serving my car so easy. recommend this dealership!!will be returning for additional service in the future. Thank you for making serving my car so easy. More

Audi Hoffman Estates always has attentive, detail oriented staff that assure that you are greeted, directed to the proper person, and your requests are promptly attended to. The mechanics and car por oriented staff that assure that you are greeted, directed to the proper person, and your requests are promptly attended to. The mechanics and car porters are well trained and professional. More

They were awesome! We had an issue with our convertible top, and they got us in and out in a short period of time! We were very happy with the service and results! top, and they got us in and out in a short period of time! We were very happy with the service and results! More

I was really pleased with the service I received and I I was really pleased with the service I received and I will continue to give this dealership my business. I’m looking to purchase or lease a new veh I was really pleased with the service I received and I will continue to give this dealership my business. I’m looking to purchase or lease a new vehicle and your first on my list to shop More