Audi Hoffman Estates - Service Center

Excellent customer service. Waited for service in a comfortable environment. Enjoyed looking at the cars in the showroom and speaking with my sales person. Thank you! comfortable environment. Enjoyed looking at the cars in the showroom and speaking with my sales person. Thank you! More

Outstanding professional service. Even had the mechanic do a personal walk around video of what was wrong and what he did to fix it! Rick Kelstrom, the service advisor, kept me informed of the progress, a do a personal walk around video of what was wrong and what he did to fix it! Rick Kelstrom, the service advisor, kept me informed of the progress, and was very personal and professional and he personally grabbed my papework and saved me time on my checkout. Best experience yet at a car dealer. 10 stars out of 5! More

After fix at dealership started leaking coolant so not able to drive it parked for now to much to fix it it was $ 2500 wile it was in shope able to drive it parked for now to much to fix it it was $ 2500 wile it was in shope More

Everyone was friendly and polite and observed all of COVID requirements. The work on the car was done in a timely manner. I was even able to get a ding fixed for free as so was reminded of the coverage COVID requirements. The work on the car was done in a timely manner. I was even able to get a ding fixed for free as so was reminded of the coverage in the policy I had purchased. Thanks Hoffman Audi for an excellent repair service. More

Excellent service and communication. Brian is great to work with. The facilities are nice as usual allowing me the ability to work while waiting for the service to be completed. work with. The facilities are nice as usual allowing me the ability to work while waiting for the service to be completed. More

The rating I gave is due to the fact that no easy task or request is ever done in a timely and efficient manner with Audi Hoffman Estates service dept. For examples, my recent oil change was quoted as 1hr wa request is ever done in a timely and efficient manner with Audi Hoffman Estates service dept. For examples, my recent oil change was quoted as 1hr wait time when I scheduled it, but upon arrival I was told 1.5hrs. I informed the guy I was told 1hr so he immediately barked that I would not get a car wash then. If a car wash adds 30min to my appt, then my point I’m making is confirmed....no easy task done by you guys is efficient. Another example is when I last visited for someone to put air in my tire since I was in the area for work, I was told it would take 1hr. An HOUR to check and fill air to a tire?!! It’s unheard of. I have dropped into Audi in Naperville and they accepted my car immediately, and actually provided help in installing my roof rack without any wait time. That is true customer service with no attitude or delays, or excuses. The fact that my car was delivered back to me without a car wash the other day was shocking. The video you provided me showed them done within 40min so the fact the car was returned to me filthy is unacceptable. In no way do you go above and beyond for your customers and that is telling of management and trickles down to your service team. All of these experiences will be kept in mind when I purchase my next Audi. More

Poor customer service, organization, attenuation, communication, timeliness, incomplete service, and handing and asking a customer to put on their own wheel cap which rolls back to incomplete service communication, timeliness, incomplete service, and handing and asking a customer to put on their own wheel cap which rolls back to incomplete service. More

Bad customer service. No follow through lack of communication. I called to pick up my car and some in service (Female) said your car is ready and is currently being washed. I come to pick it up communication. I called to pick up my car and some in service (Female) said your car is ready and is currently being washed. I come to pick it up and it is not ready and part of the services have not been performed. The car was also not washed. I also received zero communication from the time I dropped my car off until 35 hours later when I called. I would have been happy to keep the loner an additional day if it took that. In addition it only Brian was doing a good service job by trying to smooth it over and apologize. On top of that the three others people were clueless about where the paperwork was and what to do next. Audi is a luxury brand and the service related to these vehicles should be at that level. You would sell more cars long term. Overall internal and external communication needs to be adjusted. More

As always, the Hoffman Audi dealership was wonderful! I stopped in without an appointment because I was concerned with an oil message and they were quick to respond and added the oil and reassured me it wa stopped in without an appointment because I was concerned with an oil message and they were quick to respond and added the oil and reassured me it was all normal! Thank you! More

Everything was great as usual. Rick was very nice and helpful. I received a text message with a video message and inspection report. Will come back! helpful. I received a text message with a video message and inspection report. Will come back! More