Audi Hoffman Estates - Service Center

Best in Class staff and service providing customer confidence in Audi brand. The store has comfortable seating area where you can wait for your car to be serviced or stroll through the welcoming showr confidence in Audi brand. The store has comfortable seating area where you can wait for your car to be serviced or stroll through the welcoming showroom to view the latest models from Audi. More

Account rep was courteous and professional. Explained options to address issues and did not push services. Kept me informed throughout the day and Service completed in 24 hrs. options to address issues and did not push services. Kept me informed throughout the day and Service completed in 24 hrs. More

Hoffman Audi Service Tech Rick Kelstrom did an outstanding job going out of his way to ensure my service experience was the very best it could be. It is someone like Rick, that would make me come outstanding job going out of his way to ensure my service experience was the very best it could be. It is someone like Rick, that would make me come back to Audi Hofmann Estates for service and to purchase a new vehicle.Great job Rick! More

The service experience is second to none. Brian is a star service representative! The multi point videos are a great way for the techs to communicate with the customer!! service representative! The multi point videos are a great way for the techs to communicate with the customer!! More

Excellent service work done by them.They are providing Excellent service work done by them. They are providing one way drop service. All staff are very cooperative. They have finished service in committ Excellent service work done by them. They are providing one way drop service. All staff are very cooperative. They have finished service in committed time. More

Audi Hoffman Estates consistently provides quality customer service and the Service Managers are amazing! Very professional experienced, knowledgeable and friendly. My car is well maintained due to A customer service and the Service Managers are amazing! Very professional experienced, knowledgeable and friendly. My car is well maintained due to Audi Hoffman Estates More

Appointment was easy to make and performed fairly quickly. Staff was courteous and accommodating. I was able to work while waiting. Car was washed upon completion. quickly. Staff was courteous and accommodating. I was able to work while waiting. Car was washed upon completion. More

$200 diagnostic per thing to looked at is absurd. Originally had coolant flush scheduled but after explaining what light was turning on we decided to do diagnostic. I wanted them to also look at Originally had coolant flush scheduled but after explaining what light was turning on we decided to do diagnostic. I wanted them to also look at radio (wasnt working) but dude said thats another $200 an hour. As if looking at a engine code and radionwould take 2 hours? Anyways i declined. Took them 30 mins to diagnose the issue. Water pump slightly leaking. I asked why i didnt see any coolant on driveway and he said their is a bin catches coolant from going down. Anyways... didnt make and xxxx sense to me. And the $3400 price to change it was garbage up sale. Paper ZERO transparency on item things that needed fixing. All it says is water pump and timing belt service. For $3400 HARD PASS. Your technician arent that good to charge x3 normal service value. The cs rep gal seemed cool though. More

Service was good as always. Just that I was told that the card would be vaccines from inside but it was not. I did mention it at checkout. card would be vaccines from inside but it was not. I did mention it at checkout. More

Great service! Loaner was ready and communication was great. Car was also washed and vacuumed. Also really liked the mechanic video quickly outlining the problem and solution. great. Car was also washed and vacuumed. Also really liked the mechanic video quickly outlining the problem and solution. More