Audi Hoffman Estates - Service Center

Great service and they do an awesome job. The staff is very friendly and helpful. Customer focused and want to make sure you are satisfied with their work. very friendly and helpful. Customer focused and want to make sure you are satisfied with their work. More

Great experience, my wait time was much shorter than other dealerships I’ve been to. No one tried to sell me on something I didn’t need and my service rep (Rick) was fantastic. Will be bringing my Q5 ba other dealerships I’ve been to. No one tried to sell me on something I didn’t need and my service rep (Rick) was fantastic. Will be bringing my Q5 back here for future servicing. More

They did a nice job with the service and communicated effectively with me throughout the process. Thank you Hoffman Estates Audi for the great service effectively with me throughout the process. Thank you Hoffman Estates Audi for the great service More

Good service. Really like the video and complete report the dealer provides. Mike is one of the best for providing good and friendly customer service. Makes my purchasing an Audi feel like it was the right the dealer provides. Mike is one of the best for providing good and friendly customer service. Makes my purchasing an Audi feel like it was the right decision. More

Service was very disappointing. The whole experience felt like I was back at a Chevy or Ford dealership. Not like the Audi experience that I have grown accustomed to. It took several minutes to get a ser like I was back at a Chevy or Ford dealership. Not like the Audi experience that I have grown accustomed to. It took several minutes to get a service rep to check my car in and to get my loaner. I was told that I can no longer get replacement battery for my key fob. My car was returned to me without being washed or vacuumed. Very disappointing. It almost seems like an ownership change. Very different than prior experiences. More

Walked out of work and had a flat tire. Luckily service was open and they were able to give us a loaner and take care of our car the next day. So appreciate that they were able to take care of us at the l was open and they were able to give us a loaner and take care of our car the next day. So appreciate that they were able to take care of us at the last minute. More

Several visits and several problems. I don’t want to provide more details. I was very unhappy with the service provided. Not much more to say. provide more details. I was very unhappy with the service provided. Not much more to say. More

The service was as great! My car was finished in an hour and Mike kept me informed the entire time. Very good customer service! I would recommend to anyone. and Mike kept me informed the entire time. Very good customer service! I would recommend to anyone. More

Brian did a great job coordinating a difficult problem with my radio. He listened to me even though the problem was intermittent and there was no error code. They eventually solved it. with my radio. He listened to me even though the problem was intermittent and there was no error code. They eventually solved it. More

Excellent customer service! Great analysis and explanation about vehicle conditions. Wash & Vacuum the car is always admired! Car was ready on committed time. Would definitely consider to continue explanation about vehicle conditions. Wash & Vacuum the car is always admired! Car was ready on committed time. Would definitely consider to continue the dealership More