Audi Hoffman Estates - Service Center

I am normally very pleased with HE Audi, but my last experience was less than ideal. My wife's Q5 showed a glow plug warning while she was driving, and the car wasn't performing very well, she had troub experience was less than ideal. My wife's Q5 showed a glow plug warning while she was driving, and the car wasn't performing very well, she had trouble pulling out into traffic. I looked up the code in the manual, and it said to have the engine checked immediately. I called the service department to arrange to have my towed vehicle worked on. I explained what I needed and the service writer's first words out of his mouth were we can't even look at it until next week, maybe. Not who are you, have you had your car serviced here before, just, well bring it in and we'll get to it when we can. I called back, once I had arranged to have the car towed, and I talked with a woman service advisor, who was quite helpful. She asked for my telephone # so she could look up my vehicle. She found me in her system, and said to just have the tow truck driver drop the car, and she would take it from there. No need for me to follow the car, but that there were no loaners available at this time. I understand that, sometimes that happens. She did say that she was expecting one back on Wednesday, and she would put it in her notes, that I could come and get a loaner then. So I got an e-mail, stating that I had an appointment to pick up a loaner on Wednesday. Wednesday morning, I am heading in to the dealership and I received a call that went to VM from Mike, telling me that they didn't have a loaner available. Ok, no problem I guess. I received the video of Master Technician Tristan with a detailed multi point inspection video detailing what he observed, and recommendations, which I appreciated. He said he reset the glow plug fault, and that it didn't come back, and that he would continue to test drive to see if he could make the fault reoccur. It did not happen. Next thing I know, I'm receiving a call telling me that my car is ready for pick up. Mike told me that they put 100 miles on the car trying to make the fault appear, unsuccessfully. Now, I'm not reassured that this problem is fixed, and is not going to leave my wife stranded again. I'm not sure what I expected, but resetting a fault code, and recommending more than $1000 dollars in required maintenance without, in my mind adequately addressing what I brought it in for. Any way, that's my rant, like I said I have had 5 star experiences here, but not this time. More

Incorrect diagnosis, paid for extra diagnosis to get the wrong result. Did not provide multi point inspection, did not provide video of issues. Wanted $2400 for incorrect part replacements. Sent to Audi of wrong result. Did not provide multi point inspection, did not provide video of issues. Wanted $2400 for incorrect part replacements. Sent to Audi of Westmont for proper repair on a 2007 Audi Q7 air suspension problem. Took three days to diagnose, the issue stated was never there. More

40k maintenance on my A4. Provided loaner. Moved me in and out quickly when I checked in and when I returned for pickup. No issues. and out quickly when I checked in and when I returned for pickup. No issues. More

Friendly and professional car service but several employees are not wearing masks correctly. Two wore them like chin straps. Others in the sales area were mask-less. This is unacceptable. The day my employees are not wearing masks correctly. Two wore them like chin straps. Others in the sales area were mask-less. This is unacceptable. The day my car was serviced I had just learned a friend’s brother (a recently retired IL doctor) and his wife had died from Covid-19 after contracting it over the holidays. Coming across the aloof attitude at Audi was disturbing. The virus is real, people! Provide your employees with proper masks and require they be worn properly. Please note that the young woman who handled my check in and loaner and the young woman who handled payment WERE wearing their masks CORRECTLY. More

Great Job fast turnaround, Brian always takes care of our dealer service needs. He stays in touch and explains all the needed repairs clearly and effectively dealer service needs. He stays in touch and explains all the needed repairs clearly and effectively More

I was due for my annual maintenance so I contacted Rick Kelstrom and he took care of all my needs. Set up for a night before drop off with a loaner needed. Kept me informed of what was needed after the veh Kelstrom and he took care of all my needs. Set up for a night before drop off with a loaner needed. Kept me informed of what was needed after the vehicle was examined. We agreed on what should be done and it was ready at the estimated time. More

At Audi Hoffman Estates, I have received excellent service. Richard Kelstrom and Nicolette Grivas have answered all of my questions with patience and professional knowledge. Richard has been the pe service. Richard Kelstrom and Nicolette Grivas have answered all of my questions with patience and professional knowledge. Richard has been the person with whom I have dealt over many years, and he has always been exceptional in his service. More

Great pre purchase inspection overview. Good summary of issues and video format was super useful. Easy to work with and schedule. A bit expensive though for even an in depth inspection. issues and video format was super useful. Easy to work with and schedule. A bit expensive though for even an in depth inspection. More

Everyone is always very helpful and friendly! Any questions or service issues, they are quick to answer or provide me the best options and they always try to accommodate my hectic schedule! questions or service issues, they are quick to answer or provide me the best options and they always try to accommodate my hectic schedule! More

Very professional, very nice quality service. I rather pay extra but know the work is done right for my vehicle. I do recommend this location pay extra but know the work is done right for my vehicle. I do recommend this location More