Audi Hoffman Estates - Service Center

I got in and out in a timely manor. Loaner was clean and ready go. When my meeting ran long, I asked if I could pick up / return loaner the next morning, and they said yes with no hesitation. ready go. When my meeting ran long, I asked if I could pick up / return loaner the next morning, and they said yes with no hesitation. More

A very big thank you to Rick Kelstrom for the great service experience!! Rick was very helpful!! 10 stars for Rick Kelstrom a valued member of your staff!!! service experience!! Rick was very helpful!! 10 stars for Rick Kelstrom a valued member of your staff!!! More

Samantha was great. They accepted me after hours and made sure the car was fixed next day with prompt updates. The personal call and text updates were really convenient and allowed me to get updates when ava sure the car was fixed next day with prompt updates. The personal call and text updates were really convenient and allowed me to get updates when available. My tire fix was under warranty which made things even better. More

Service done as expected, on time and easy check in and check out. Not sure else I should say to meet the 25 word requirement. check out. Not sure else I should say to meet the 25 word requirement. More

Not a good experience but the service work was completed in a timely manner and car was clean. No call regarding status of work, no one would answer the phone or call back. in a timely manner and car was clean. No call regarding status of work, no one would answer the phone or call back. More

Called twice to set up appointment and left messages never returned phone call. Scheduled on line and they confirmed appointment but when I showed up on the confirmed date and time was told they don’t d never returned phone call. Scheduled on line and they confirmed appointment but when I showed up on the confirmed date and time was told they don’t do the work requested on Saturdays. Took me three trips to this dealer to have my concern somewhat fixed.1st visit they were not able to duplicate the concern. At the second visit there were service bulletins pertaining to the concerns I brought it in for. On my previous visit with my diesel engine A6 they charged for ad blue top off which should be free due to the diesel settlement. More

The service that I receive has always been outstanding. Rick does a great job addressing any issues with my cars and informing me of what is recommended to keep them running great. Rick does a great job addressing any issues with my cars and informing me of what is recommended to keep them running great. More

Great services , very professional staff and knowledgeable a good place to comeback for services thank you so much to all the employees for the excellent services knowledgeable a good place to comeback for services thank you so much to all the employees for the excellent services More

Coupons always expires before it is time for service, and sometimes the clerk offers a discount. Inconsistent I also walked around new vehicles because I am considering trade in, no one inside nor outside sometimes the clerk offers a discount. Inconsistent I also walked around new vehicles because I am considering trade in, no one inside nor outside approached me. More

I always receive excellent service when I bring my Q7 in. They explain what's needed and don't push extras that aren't needed. I really enjoy the staff as well. They explain what's needed and don't push extras that aren't needed. I really enjoy the staff as well. More