Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Audi Hoffman Estates - Service Center
Hoffman Estates, IL
3,817 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
3,817 Reviews of Audi Hoffman Estates - Service Center
Sort by
February 08, 2021
Very unhappy. I thought they would check the fluid levels when I had my oil changed. On the way home, my windshield wiper fluid gave out and I was blinded by salt on the windshield. Luckily no one died. I ha when I had my oil changed. On the way home, my windshield wiper fluid gave out and I was blinded by salt on the windshield. Luckily no one died. I had to quickly find a gas station and filled the resoviour in the bitter cold. More
by tomoakpark1
Verified CustomerEmployees Worked With
Rick Kelstrom, Mike Colles
February 08, 2021
I didn't purchase my car here, so I didn't expect them to treat me like a VIP client, but they did. They had a loaner car waiting for me. Sent me a video to tell me the work required on my car and called me treat me like a VIP client, but they did. They had a loaner car waiting for me. Sent me a video to tell me the work required on my car and called me when it was ready. Refreshing to go to a dealer for service and not be there an unexpected amount of time. More
by JP5320
Employees Worked With
Brian in service department.
February 07, 2021
My service experience was excellent. It was done in a timely, professional manner. I felt that my needs were important and was communicated proficiently. A please to deal with you guys always. timely, professional manner. I felt that my needs were important and was communicated proficiently. A please to deal with you guys always. More
by loreisenberg
Employees Worked With
Rick Kelstrom, Mike Colles
February 05, 2021
I only have a 10 year old A4 , that I bought from you guys. But I feel I get the same treatment as if I was the guy bringing down his S7 for service. guys. But I feel I get the same treatment as if I was the guy bringing down his S7 for service. More
by flathau
Employees Worked With
Mike Colles
February 05, 2021
I was very pleased with the service I received from Audi Hoffmann Estates. Mike is very friendly and professional. He kept an open line of communication throughout the process and was very prompt in returni Hoffmann Estates. Mike is very friendly and professional. He kept an open line of communication throughout the process and was very prompt in returning my calls. More
by KELLYJBANKS
Employees Worked With
Rick Kelstrom, Mike Colles
February 04, 2021
I return to this dealership for all of my maintenance requirements for both of my Audis. Good service group, friendly and accommodating. Always a good experience requirements for both of my Audis. Good service group, friendly and accommodating. Always a good experience More
by wfs
Employees Worked With
Cannot recall the service technician
February 04, 2021
The dealership personnel treated my visit with care, concern, and efficiency. They fixed the car and I was pleased with the outcome. It was a good experience! concern, and efficiency. They fixed the car and I was pleased with the outcome. It was a good experience! More
by HCHRIST66
Employees Worked With
Evening billing lady?, Mike Colles
February 04, 2021
Brian was my Service manager and did a fabulous job making sure all my requests were met. I didn’t have an appointment for my dent repair but he was able to arrange for it to be completed. making sure all my requests were met. I didn’t have an appointment for my dent repair but he was able to arrange for it to be completed. More
by Cooperjm
Employees Worked With
Brian Haske
February 04, 2021
Fantastic experience with an emergency situation. Rick Kelstrom did a great job getting me a loaner and keeping in contact to let me know when the car was ready to be picked up. Very impressed with the pr Kelstrom did a great job getting me a loaner and keeping in contact to let me know when the car was ready to be picked up. Very impressed with the prompt service and the treatment I received. Highly recommend Audi, Hoffman Estates for great service! More
by KenM
Employees Worked With
Rick Kelstrom
