Audi Hoffman Estates - Service Center

Service was good as always. Bryan was attentive to my needs. The thing that bothered me was a lack of appropriate us of masks for several employees during a pandemic. needs. The thing that bothered me was a lack of appropriate us of masks for several employees during a pandemic. More

Came in for a low tire pressure and low oil level. Did not need an appointment, and the service department was able to accommodate. Happy with my experience not need an appointment, and the service department was able to accommodate. Happy with my experience More

Fantastic. Brian was super very customer oriented and friendly. I highly recommend.this service Dept. Brian made sure all warranty work was completed and no additional work was needed friendly. I highly recommend.this service Dept. Brian made sure all warranty work was completed and no additional work was needed More

Personable, transparent service. Good communication and detailed info provided via inspection video. Not fond of dealerships in general but the Audi team came thru to be quick and understanding of whats be detailed info provided via inspection video. Not fond of dealerships in general but the Audi team came thru to be quick and understanding of whats best for the customer. Will be less hesitant to return based on my experience. More

They get the job done but the only thing is i found an oil spot in the driver seat for the second time . My previous visit not yesterday i forgot something in my car so i was escort to my car while in ser oil spot in the driver seat for the second time . My previous visit not yesterday i forgot something in my car so i was escort to my car while in service i saw some tools on top of the driver seat. Extra care with the interior would be nice. More

I was able to schedule an appointment for same day service. Large waiting room with social distancing in place. I will return for service in the future. service. Large waiting room with social distancing in place. I will return for service in the future. More

I had a pleasant experience dealing with Eddie Duranovic. He was not aggressively pushing for a sale and answered my questions i a professional manner. He was not aggressively pushing for a sale and answered my questions i a professional manner. More

There was no text with condition of car as attendant said when dropped off. Just phone car saying car was done. Nothing was said about condition on brakes or tires nor anything else about car. when dropped off. Just phone car saying car was done. Nothing was said about condition on brakes or tires nor anything else about car. More

Brian, the service rep, was friendly and handled the in-take procedure very efficiently. While I waited for my car to be serviced, I sat in the comfortable lounge. My car was finished well before the es in-take procedure very efficiently. While I waited for my car to be serviced, I sat in the comfortable lounge. My car was finished well before the estimated time. I truly enjoyed the morning visit. More

First visit to your place and was very impressed with the people and the service. Whoever is training the staff is doing a remarkable job. This is my first Audi and I love the car. people and the service. Whoever is training the staff is doing a remarkable job. This is my first Audi and I love the car. More